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20 Aug 2024 by Online Reputation Manager
Dear Damian,Thank you very much for choosing Riu and for sharing your feedback.As we strongly believe that customer comes first, it is truly saddening to find that you were not completely satisfied with your recent experience due to the inconveniences that you had suffered. Your experience is not reflective of the service we wish to provide and we have of course passed your concerns to the relevant department for an appropriate follow up and we sincerely hope that you will give us another chance to welcome you again and share a more pleasant experience.We remain sincerely,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager
22 Jul 2024 by Hotel Riu Plaza Fisherman’s Wharf
Dear Andreas,Thank you very much for choosing Riu and for sharing your kind comments.As we strongly believe that guests come first, we regret to find that you were not happy with some aspects of your recent stay.We have passed your concerns to the management department for an appropriate follow up.We hope to welcome you again and share a perfect experience.Best Regards,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager
6 May 2024 by Hotel Riu Plaza Fisherman’s Wharf Online Reputatio
Sehr geehrter Mathias,Wir sind so dankbar zu lesen, dass Sie uns die Gelegenheit gegeben haben, zu beweisen, dass all die positiven Bewertungen, die wir haben, auf der Realität unseres Hotels und dem Ergebnis der Arbeit unseres reizenden Personals beruhen.Dennoch werden wir Ihre Kritik zur Kenntnis nehmen und Verbesserungen vornehmen.Wir würden uns freuen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Management
19 Mar 2024 by Online Reputation Manager
Sehr geehrter Christian,vielen herzlichen Dank für Ihre Bewertung.Es freut uns sehr zu erfahren, dass Sie mit der Unterkunft, unserer zentralen Lage in Fisherman’s Wharf sowie dem guten Frühstück zufrieden waren.Unsere Priorität liegt darin immer unser Bestes zu geben, damit sich alle unsere Gäste wohl fühlen und wir können Ihnen versichern, dass alle unsere Zimmer die vorgegebenen Bestimmungen zur Schallisolierung erfüllen. Dass Sie dennoch über Hellhörigkeit klagen, ist uns sehr unangenehm und wir entschuldigen uns auch für etwaige Unannehmlichkeiten bei der Organisation des Frühstückbuffets. Sicherlich werden wir Ihr Feedback an die entsprechenden Stellen im Hause weiterleiten.Wir würden uns freuen Sie erneut als Gast begrüßen dürfen.Mit freundlichen Grüßen,Hotel Riu Plaza Fisherman’s WharfOnline Reputation Manager
26 Feb 2024 by Online Reputation Manager
Sehr geehrter Michel,vielen Dank, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt bei uns zu bewerten.Es ist anhand Ihrer guten Bewertung wundervoll zu wissen, dass wir Ihren Aufenthalt angenehm gestalten konnten und Sie zufrieden waren. Dennoch ist uns bei Ihnen leider nicht gelungen Sie in allen Aspekten zu überzeugen. Gerne besprechen wir die aufgeführten Punktein Bezug auf den Check-In mit den zuständigen Kollegen.Bitte besuchen Sie uns erneut hier in unserem Hause.Mit freundlichen GrüßenHotel Riu Plaza Fisherman’s WharfOnline Reputation Manager
Hotel Riu Plaza Fisherman's Wharf offers its guests an outdoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A business centre and meeting rooms are available. A terrace, multilingual staff, and tour/ticket assistance are also featured at the eco-certified Hotel Riu Plaza Fisherman's Wharf. Parking is available for a fee. This San Francisco hotel is smoke free.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Self parking (surcharge)
Hotel Riu Plaza Fisherman's Wharf offers 531 accommodations with a safe and coffee/tea makers. Beds feature premium bedding. 50-inch flat-screen televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This San Francisco hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.
Guests are served a free buffet breakfast daily from 7:00 AM to 10:30 AM.
Northpoint Restaurant – On-site bar. Guests can enjoy drinks at the bar.
Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness centre.
The recreational activities listed below are available either on-site or nearby; fees may apply.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
Front desk staff will greet guests on arrival.
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
