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16 Jun 2019 by Reception Department
We are very happy to receive this magnificent score from you, which permits us to know that you enjoyed very much your days while staying with us. We are looking forward to welcoming you back again in the near future. Kindest regards, Reception Department. Salobre Hotel Resort & Serenity
27 Dec 2018 by Rocío Sanz-Guest Manager
Dear guest, thank you very much for this wonderful score! We are very happy to receive the highest evaluation possible, which lets us know that you have enjoyed your days while staying with us. We are looking forward to welcoming you very soon. Kind regards, Rocío Sanz Guest Relations Department Salobre Hotel Resort & Serenity*****
12 Sep 2019 by Isabel Rodríguez Front Office Salobre Hotel
Dear Anonymous, Thank you very much for this amazing score! Regards, Isabel Rodríguez Front Office Salobre Hotel Resort & Serenity *****
4 Jan 2019 by Rocío Sanz-Guest Manager
Dear Johanna, thank you very much for having chosen us and for this lovely comment regarding your stay with us! We are very happy to read that you enjoyed both the gastronomic experience and the service of our staff at the hotel. We would be very happy to welcome you very soon back! Kind regards, Rocío Sanz Guest Relations Department Salobre Hotel Resort & Serenity*****
20 Mar 2018 by Rocío Sanz-Guest Manager
Sehr geehrter Gast, Sehr geerhte Herr Stauch, Vielen Dank, dass Sie sich die Zeit genommen haben, unser Hotel zu bewerten und für die komplette Beschreibung. Es freut uns, dass es Ihnen bei uns gefallen hat. Wir freuen uns über die Vorschläge und werden an die zuständigen Abteilungen zu bewegen, um daran zu arbeiten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit den besten Grüssen aus Salobre, Rocío Sanz Guest Manager
14 Feb 2018 by Rocío Sanz-Guest Manager
Sehr geehrte Ursi & Tom, vielen Dank für die Zeit genommen, um einen Kommentar über Sheraton Gran Canaria zu schreiben. Wir schätzen Ihre Komplimente über die Lage, die Golf und Fitnessangebot. Wir nehmen auch gerne Ihre Vorschläge. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen, Rocío Sanz Guest Manager
13 Nov 2017 by Cesar van den Berg
Cher M. Hugo, Nous vous remercions de participer à notre enquête de satisfaction. Nous recherchons constamment à perfectionner et améliorer les services que nous proposons à nos clients, et votre opinion est donc importante pour nous. Nous sommes ravis de savoir que vous avez apprécié votre séjour chez nous. Merci pour vos compliments, que nous serons ravis de transmettre à notre personnel. Nous vous serions reconnaissants si vous partagez également votre opinion sur Expedia. Nous espérons vous revoir très bientôt. Cordialement, Cesar van den Berg Guest Manager
12 Sep 2017 by Emma Rodríguez. Guest Manager
Dear Mr. René, First of all, thank you very much for choosing Sheraton Gran Canaria for your holidays. Then, we would like to thank you for taking the time to evaluate and write a comment about the hotel, It is great to know that you enjoyed it and like the location and found it "First Class". We hope to see you back soon, do not hesitate to contact our Guest Realations team in order to assist you with the reservation. Thank you very much again and best regards, Emma Rodríguez GUest Manager
As a guest of Salobre Hotel Resort & Serenity, you'll find a full-service spa, a golf course, and 7 outdoor swimming pools. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. A business centre and meeting rooms are available. A children's pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Salobre Hotel Resort & Serenity. An airport shuttle (available 24 hours) is available for a fee. Self parking and valet parking are free. This 5-star San Bartolomé de Tirajana hotel is smoke free.
Available in all rooms: Free WiFi , Wireless internet access , High-speed internet access , Internet access (surcharge)
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Salobre Hotel Resort & Serenity offers 313 air-conditioned accommodations with minibars and complimentary dressing gowns. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers, slippers, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.
Guests are served a free continental breakfast daily from 7:00 AM to 10:30 AM.
Sens – This restaurant specialises in international cuisine and serves breakfast and dinner.
La Palmera – This poolside restaurant specialises in Mediterranean cuisine and only serves lunch. Open daily.
The S Club – This restaurant specialises in Italian cuisine and serves lunch and dinner. Reservations are required. Open daily.
Sunset Bar – On-site rooftop bar. Open daily.
Room service (during limited hours) is available.
Guests can play rounds at the 36-hole golf course. 7 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a 24-hour fitness centre.
Guests aged under 16 years old are not allowed in the swimming pool.
The recreational activities listed below are available either on-site or nearby; fees may apply.
BeAloe Wellness has 8 treatment rooms. Services include facials and body treatments. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Salobre Hotel Resort & Serenity offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, JCB International and debit cards. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
