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4.3 out of 5

"Love the heated pool, the outdoor space, activities, entertainment, food and cleanliness. Staff nice as always " More

By a verified traveller on Thu 27 Feb 2020

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Standard Room Single Use

Bed Count 1 Full Bed Maximum Occupancy 1 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Gran Canaria Princess - Adults Only. During your stay, you'll be within walking distance of Yumbo Shopping Center. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools.

  • Free WiFi
  • Free self-parking
  • Drinking and dining options include 2 restaurants, a poolside bar and 2 bars/lounges
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with body scrubs, manicures and pedicures or facials at SPA
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes a gym, a steam room and a sauna
  • 5 minutes by car from Yumbo Shopping Center and 7 minutes from San Agustin Beach

Gran Canaria Princess - Adults Only ratings based on 31 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Gran Canaria Princess - Adults Only

Everyone (22) Couples (3) Family (1)
5 out of 5

Posted by on 14 May 2023

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Comment from Hotel Management

17 May 2023 by Agustín Miranda. Public Relations.

Dear Mr. James,Thank you for taking some time to send us your valuation of the service you got during your holidays amongst us, it s very important for us and we feel rewarded by knowing that you have enjoyed your time with us. We ll keep on working hard to improve our service, and your feed back will always help us getting better.We look forward to welcome you again in our Hotel on another future holiday.Kind regards.Agustín Miranda.Public Relations.Hotel Gran Canaria Princess.

5 out of 5
Love the heated pool, the outdoor space, activities, entertainment, food and cleanliness. Staff nice as always

Posted by , from London on 27 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Agustín Miranda. Public Relations.

Dear Mr. Sergio M, Thank you very much for your kind review, and for having taken some time to send it to us. I really appreciate your gesture on my name and on behalf of the staff. Your gratitude and kindness means very much for all of us and it motivates us for working harder and happier everyday in order to give you the best service. We will be pleased to welcome you again soon in the hotel. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.

5 out of 5

Posted by on 29 Jan 2020

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Comment from Hotel Management

29 Jan 2020 by Agustín Miranda. Public Relations.

Dear Guest, Thank you for your valuation on line, we’re very happy that you have enjoyed your holiday with us and that we have met your expectations. We ll keep on working hard to keep on giving a good service and try to improve it. We look forward to welcome you in future holidays. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.

4 out of 5
My only complaint was at check in. I waited for over 2 hours for my room to be ready while other guests were given rooms before me. And when I got my room housekeeping were still in the process of cleaning it. I had to leave my bags in and wait till it was ready. 14.00 is check in I realise but no effort was made by anyone to accommodate me. It was a bad start to my stay there

Posted by , from Ireland on 14 Nov 2018

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5 out of 5
Lovely 5 night stay. Very clean hotel and comfortable bed. Lovely pool area and never a problem getting a sunbed. Food was very good. I had never done half-board before so didn't know what to expect but it was a lot better than I thought it would be and lots of variety.Overall a really lovely holiday and would definitely go back.

Posted by , from Ireland on 11 Apr 2018

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2 out of 5

Disappointed with experience

Not a pleasant experience half board and only ate dinner once as food cold. Only 2 members of reception staff friendly and helpful otherwise rude. The bed even with a flimsy matress topper was like sleeping on a rock. Rooms very clean with great air conditioner. Certain nationalities though they owned the hotel and as always took the best loungers by the pool. One lady was so rude she smoked in my face until I moved. Not a good experience.

Posted by on 7 Oct 2017

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3 out of 5

Posted by on 11 Mar 2024

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Comment from Hotel Management

17 Apr 2024 by Agustín Miranda. Public Relations.

Dear Mrs. Liisa,Thank you for taking the time to share your feedback, it will be very useful for us in order to improve our service.We are very happy that you have enjoyed your experience with us.We thank you sincerely for choosing the Gran Canaria Princess and we wish to have the opportunity to welcome you again in the near future.Kind regards.Agustín Miranda.Public Relations.Hotel Gran Canaria Princess.

4 out of 5
Schönes Hotel mit Pool- & Wellnessanlage. Kleines Fitnessstudio vorhanden. Pingpong & weitere Aktivitäten sind möglich, toll! Preise der Drinks sind gut, grosses Frühstücksbuffet. Zimmer gross & hat alles nötige. Zimmerservice könnte noch besser sein... wurde nicht immer sauber geputzt - nur das Allernötigste wurde gemacht. Barpersonal sehr freundlich aber von anderen Bereichen (Restaurant, Rezeption etc.) eher weniger. Gute Lage ca. 5-10 Min. zu Fuss zum Strand & Restaurants, Bars, Clubs. Super war, dass direkt vor dem Hotel eine Busststation ist - Busse verkehren in viele verschiedene Richtungen. Würden es weiterempfehlen :)

Posted by on 30 Jul 2023

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Comment from Hotel Management

1 Aug 2023 by Agustín Miranda. Public Relations.

Sehr geehrte Frau Tanja,Vielen Dank für Ihre Kommentare. Wir freuen uns, dass Sie Ihren Urlaub bei uns genossen haben und dass Sie uns wieder besuchen möchten. Wir würden uns freuen, Sie wieder begrüßen zu dürfen.Wir leiten eine Nachricht an den Reinigungsleiter und den Maitre über Ihre Beschwerden weiter, wir werden versuchen, den Service zu verbessern, wir entschuldigen uns für die Unannehmlichkeiten.Mit freundlichen grüssen.Agustín Miranda.Public Relations.

4 out of 5
Das Personal war stets bemüht, freundlich zu sein. Jedoch fanden wir persönlich, dass die Motivation teils fehlte. Die Zimmer waren nicht immer ganz sauber gereinigt, sowie auch das Geschirr/Besteck im Restaurantbereich. Etwas zu bemängeln ist, dass zu wenig Liegestühle und Stellplätze rund um den Pool zur Verfügung standen. Hingegen war das Essensangebot sehr vielfältig.

Posted by on 15 Aug 2022

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Comment from Hotel Management

16 Aug 2022 by Agustín Miranda. Public Relations.

Sehr geehrter Herr Michael, Wir möchten uns bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, einen detallierten Kommentar über Ihren Aufenthalt im Hotel Gran Canaria Princess zu schreiben. Für Ihre Worte möchten wir uns bedanken und wir haben uns sehr gefreut zu lesen, dass Sie mit unserem Service zufrieden waren. Wir lesen gerne, dass Sie das Hotel für andere reisenden weiterempfehlen. Wir nehmen Ihren Kommentare über das pool, die sauber... zur Kenntnis und versuchen, eine Lösung zu finden Nochmals danken wir Ihnen für Ihre Bewertung und hoffen, dass wir Sie bald wiedermal bei uns in unserem Hotel empfangen dürfen. Mit freundlichen Grüssen aus Gran Canaria, Agustín Miranda. Public Relations. Hotel Gran Canaria Princess.

2 out of 5

Posted by on 24 Feb 2020

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Comment from Hotel Management

26 Feb 2020 by Agustín Miranda. Relaciones Públicas

Dear guest, Thank you for sharing your experience in the Hotel Gran Canaria Princess. We appreciate all comments and we do our best to learn from them. We are sorry about your negative opinion about the hotel. Our staff will be pleased to help you at any time during your stay and receive all your suggestions. It s a pity you didn t give us more details about your experience, we could learn a lot from it. We would be very happy to welcome you back to our hotel in the future. Kind regards. Agustín Miranda. Public Relations. Hotel Gran Canaria Princess ****

All-inclusive Details

All-inclusive room rates at Gran Canaria Princess - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

  • Buffet meals and snacks included

Entertainment

  • On-site entertainment and activities
  • Access to on-site nightclubs
  • On-site live performances

Not included

  • Surcharge for premium or imported alcoholic beverages
  • Room service

  • Access to on-site nightclubs included
  • Surcharge for premium or imported alcoholic drinks
  • Buffet-style meals included
  • Onsite entertainment and activities included
  • Additional service charge accepted
  • Onsite live performances included
  • Room service not included

Property Features

Some rates at Gran Canaria Princess - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. Gran Canaria Princess - Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, Access to hot tub, and a sauna. There are 2 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. A nightclub, a fitness centre, and spa services are also featured at the eco-certified Gran Canaria Princess - Adults Only. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star San Bartolomé de Tirajana hotel.

  • 1 building
  • 431 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 2 bars or lounges
  • Built in 1988
  • Nightclub
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Gran Canaria Princess - Adults Only offers 431 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. Beds feature premium bedding. 32-inch LCD televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

  • Private balcony
  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Satellite channels
  • Electric kettle
  • Luxury bedding
  • Bath or shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible
  • Change of bedsheets (on request)

Food & Drink

Gran Canaria Princess - Adults Only has 2 restaurants on site.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Pilates classes on site
  • Bicycle rentals nearby
  • Fitness classes on site
  • Basketball on site
  • Mountain biking nearby
  • Volleyball on site
  • Archery on site
  • Scooter/moped rentals nearby
  • Yoga classes/instruction on site

Spa Services

Guests can indulge in a pampering treatment at the hotel's full-service spa, SPA. Services include facials, body scrubs, body treatments and manicures and pedicures. The spa is open daily.

  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Body scrubs
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 16

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

This property enforces a strict dress code in the restaurant.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children younger than 16 are not allowed at this adults-only property. All guests 16 and older are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards

Noise-free guestrooms cannot be guaranteed

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Noise-free guestrooms cannot be guaranteed.

  • Noise-free rooms not guaranteed
  • Staffed front desk
  • Contactless check-in is available
  • No cots (infant beds) available
  • Minimum guest age is 16
  • Caters to adults only
  • Contactless check-out is available

Hotel Names

  • Canaria Princess Hotel
  • Gran Canaria Princess
  • Gran Canaria Princess Hotel
  • Gran Canaria Princess Hotel San Bartolome de Tirajana
  • Gran Canaria Princess San Bartolome de Tirajana
  • Hotel Canaria Princess
  • Hotel Gran Canaria Princess
  • Hotel Princess Gran Canaria
  • Princess Gran Canaria
  • Princess Hotel Gran Canaria
  • SENTIDO Gran Canaria Princess Adults San Bartolome de Tirajana
  • Gran Canaria Princess
  • Gran Canaria Princess Adults Only
  • Gran Canaria Princess - Adults Only Hotel
  • SENTIDO Gran Canaria Princess Adults Only
  • Gran Canaria Princess - Adults Only San Bartolomé de Tirajana

You should know

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • For stays on 25 December, the total price shown includes a charge for a mandatory Christmas Day gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 16 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Awards & Affiliations

Eco-certified property

This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Biosphere
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