MUR Hotel Neptuno Gran Canaria - Adults Only - Reviews, Photos & Rates

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Dates

February 2025

March 2025

Minibar, in-room safe, desk, soundproofing

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar
All-inclusive
Room service
Gym
Parking included

Explore the area

Avenida Alfeceres Provisionales, 29, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

Yumbo Shopping Center
‪2 min walk‬
Kasbah Shopping Center
‪8 min walk‬
Maspalomas Botanical Garden
‪13 min walk‬
Las Palmas (LPA-Gran Canaria)
‪28 min drive‬

Room options

Double Room Single Use, Balcony

23 sq m
Resort view
Sleeps 1
1 Twin Bed

Double Room Single Use, Balcony, Pool View

Sleeps 1
2 Twin Beds

Standard Double or Twin Room, Balcony, Pool View

Sleeps 2
2 Twin Beds

Standard Double or Twin Room, Balcony

23 sq m
Resort view
Sleeps 2
2 Twin Beds

Similar properties

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

MUR Hotel Neptuno Gran Canaria - Adults Only

Adults-only San Bartolomé de Tirajana hotel in Playa del Ingles with 2 restaurants

Along with 2 restaurants, this hotel has an outdoor pool and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

MUR Hotel Neptuno Gran Canaria - Adults Only offers 171 air-conditioned accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas and include desks. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, and hair dryers. This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at MUR Hotel Neptuno Gran Canaria - Adults Only. During your stay, you're just a quick walk from Yumbo Shopping Center. Free WiFi in public areas, free self parking, and 2 restaurants are available.

Free WiFi
Free self parking
Drinking and dining options include 2 restaurants, a poolside bar, and a bar/lounge
Take a swim in the outdoor pool
Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Onsite recreation includes a 24-hour gym, a steam room, and a sauna
Steps from Yumbo Shopping Center and a 3-minute drive from Maspalomas Dunes
Airport shuttle service available for a fee

Some rates at MUR Hotel Neptuno Gran Canaria - Adults Only are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

MUR Hotel Neptuno Gran Canaria - Adults Only offers its guests an outdoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A library, a terrace, and an arcade/game room are also featured at the eco-certified MUR Hotel Neptuno Gran Canaria - Adults Only. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star San Bartolomé de Tirajana hotel.

Restaurante - Onsite buffet restaurant.

La Sirena - Overlooking the pool, this bar specializes in international cuisine and serves lunch only. Open daily.

Sotavento - Onsite piano bar. Open daily.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at MUR Hotel Neptuno Gran Canaria - Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Limited on-site parking
Electric car charging station on site
Return airport shuttle (surcharge)

Food and drink

2 restaurants
1 poolside bar and 1 bar
Room service available

Restaurants on site

Restaurante
La Sirena
Sotavento

Things to do

24-hour fitness centre
Arcade/games room
Outdoor pool
Sauna
Shopping
Steam room

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library
Water dispenser

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Business services

A meeting room

Outdoors

Garden
Terrace

Spa

Aromatherapy
Ayurvedic treatments
Body treatments
Facials
Manicures and pedicures
Massages
Massage/treatment rooms
Treatment room

Accessibility

Lift

Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Double-glazed windows
Local artist showcase
Vegan dining options
Vegetarian dining options
Water dispenser

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Bidet
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Minibar

Desk
Eco-friendly cleaning products used
Iron/ironing board (on request)
Laptop-compatible safe
Separate sitting area
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

In-room safe fee: EUR 2 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses solar energy, plus a grey water recycling system and eco-friendly cleaning products

Front desk staff will greet guests on arrival at the property.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Pool access available from 10 AM to 6 PM.
This is an adults-only property and children 18 years old and younger aren't allowed.

Property is also known as

Hotel Neptuno Gran Canaria San Bartolome de Tirajana

Neptuno Gran Canaria

Neptuno Gran Canaria San Bartolome de Tirajana

Neptuno Hotel Gran Canaria

Hotel Neptuno Gran Canaria Adults San Bartolome de Tirajana

Hotel Neptuno Gran Canaria Adults

Neptuno Gran Canaria Adults San Bartolome de Tirajana

Neptuno Gran Canaria Adults

Mur Neptuno Gran Canaria

MUR Hotel Neptuno Gran Canaria Adults Only

MUR Hotel Neptuno Gran Canaria - Adults Only Hotel

MUR Hotel Neptuno Gran Canaria - Adults Only Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

ian michael

17 Oct 2024

Stayed 11 nights in Sep 2024

10/10 Excellent

Kenneth

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All the staff throughout the stay were excellent and very friendly Enjoyed it immensely

Stayed 7 nights in Sep 2024

10/10 Excellent

Benjamin Michael

Travelled with partner

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and food were brilliant. Area around the pool is limited but we always found sunbeds.

Stayed 7 nights in Sep 2024

6/10 Okay

Karl

6 Sept 2024

Liked: Cleanliness, staff & service

Stay at this property was good overall- the only issues I had is that the water was running hot and cold and the air conditioner was not working properly. Extremely close to all the queer nightlife and dining options. Can be a bit noisy.

Stayed 5 nights in Sep 2024

4/10 Poor

Ricky

Travelled with partner

5 Sept 2024

Liked: Cleanliness, amenities, property conditions & facilities

The hotel could easily have got a five star review but there are many downsides which for a four star hotel I would expect much better from. The major negative is the noise from the downstairs restaurant and pool area. The music is extremely loud and uncomfortable in any room you stay in and the resonance from the microphone on karaoke nights will make you want to scream. Fine if you like cheesy classic karaoke but the sound proofing needs to be hundred times better in the rooms. If you’re a guest who likes peace and quiet this place is not for you. Complaining won’t get you anywhere. The shower temperature is very intermittent from boiling to cool. Very annoying. The kettle is nowhere near a plug. The breakfast is good, the pool, also has sauna and steam rooms which is a nice touch. TV is a smartTV which not many places have in my experience. However I did fork out a bit more than usual to have little luxuries and better attention to detail however I would not stay here again.

Stayed 3 nights in Sep 2024

8/10 Good

Jorge

30 Aug 2024

Liked: Cleanliness, staff & service, amenities

The location of this hotel is what captured our interest. The staff are friendly and helpful when asking for help. The room was simple and clean, with easy access to Yumbo Center. Pool area was always busy during the day. Breakfast had a nice selection as well.

Stayed 15 nights in May 2024

10/10 Excellent

David

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very relaxing and chilled hotel despite being right next to the Yumbo centre. Friendly and helpful staff who always have a smile to greet you with. Pool area is well maintained and there are plenty of sun beds. Food options are excellent with lunch served on the terrace overlooking the pool as a bonus. All in all a very enjoyable stay.

Stayed 6 nights in Aug 2024

10/10 Excellent

HEATHER

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

Clive

10 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pleasant and helpful staff, a clean and comfortable room. Very good quality food.

Stayed 5 nights in May 2024

10/10 Excellent

Robin

15 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The personal was very good, helpful. Very nice place, ideal location.

Stayed 7 nights in May 2024

10/10 Excellent

mark

6 May 2024

Stayed 7 nights in Apr 2024

10/10 Excellent

michel

3 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were helpful and friendly, the breakfast and dinner really good , plenty sun lounges and umbrellas , right next to yumbo centre

Stayed 3 nights in Mar 2024

10/10 Excellent

Matthew

3 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay. Will definitely return.

Arrived late evening at hotel and staff had kept a cold platter for me to have for dinner as the dinner service had ended (which was really thoughtful of them). Rooms and clean and modern. Shower pressure is amazing (best I have had in a hotel). Food at breakfast and dinner good. No complaints.

Stayed 4 nights in Mar 2024

10/10 Excellent

Verified traveller

29 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great hotel Stayed on the all inclusive package and great food and drinks. really close up the Yumbo and good bus links to travel around Room was really nice with a pool view.

Stayed 6 nights in Mar 2024

6/10 Okay

Javier

11 Mar 2024

Liked: Cleanliness, staff & service, amenities

The Hotel is a nice clean hotel with a beautiful swimming pool, greatly located for the yumbo center nightlife. Food was nice and fresh and the restaurant was really clean. Good coffee and fresh orange juice, although the toasters need updating, they are too slow! Unfortunately, due to the carnival the music from the Yumbo centre was unbearably loud up to 04:30 and there was no scape from it, and also the room I had on the first floor, shared a wall with the pool bar and the noise started really early in the morning. So not a place for sleeping and relaxing.

Stayed 7 nights in Mar 2024

10/10 Excellent

dan

28 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

By all means stay here!

Great location, service, food, professionalism, location. Well done.

Stayed 13 nights in Feb 2024

6/10 Okay

Christian

24 Feb 2024

Liked: Cleanliness

Disliked: Staff & service

Stayed 4 nights in Feb 2024

10/10 Excellent

Michael

17 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I've stayed at the Neptuno a few times now and always enjoyed it. Friendly staff, good food, comfortable rooms, relaxed atmosphere. Right next to the Yumbo centre if you're there for the nightlife

Stayed 7 nights in Oct 2023

4/10 Poor

Johannes Baptist Adrianus Van

7 Oct 2023

Liked: Cleanliness

It was ok. I’ve stayed in other hotels in playa del ingles and this one wasn’t a favourite. The room decor was not as nice. But what really brought my rating down for the experience at check out. During check in I had been given a cardboard card to obtain a towel. I told the receptionist I didn’t need one as I brought my own but he still gave me the card. I didn’t read the back of the card but apparently it said I had to hand it back in or I would get a €20 fine. When I checked out, I didn’t have the card as it was never pointed out to me that I had to return this rice of cardboard when I checked in. Thankfully I found the card in the bin in my room but this seemed a way of conning guests out of another €20.

Stayed 7 nights in Sep 2023

4/10 Poor

Pawel

3 Oct 2023

Liked: Cleanliness

Disliked: Staff & service

Not best place for holidays.

They have the most noisy housekeeping ever. You will not enjoy your holidays. You will wake up 8 AM because lady will be moving all furnitures in room above. Reception, location, cleanless is OK. Just housekeeping staff is doing everything to wake up you. Topic reported to reception so they know well who is writing review.

Stayed 1 night in Sep 2023

10/10 Excellent

Sarah

Travelled with group

11 Sept 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Had a great few days staying here. Room was very clean and the bar/pool area have a nice atmosphere, and are surprisingly quite quiet considering the proximity to the Yumbo. Food was of good quality - personally I preferred the a la carte lunch at the pool bar to the buffet, although that was still good (especially the desserts!). I would definitely stay again in future.