Hotel Riu Palace Maspalomas - Adults Only - Reviews, Photos & Rates

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Dates

February 2025

March 2025

2 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Breakfast included
Bar
Pool
Gym
Spa
24/7 front desk

Explore the area

Avenida de Tirajana, s/n, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100

Maspalomas Dunes
‪3 min walk‬
CITA Shopping Center
‪7 min walk‬
English Beach
‪15 min walk‬
Las Palmas (LPA-Gran Canaria)
‪32 min drive‬

Room options

Junior Suite, Balcony, Garden View (Superior)

46 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

Minibar, iron/ironing board, free WiFi, bed sheets

Standard Double Room, Balcony

30 sq m
Sleeps 3
2 Twin Beds

Double Room, Sea View

30 sq m
Sleeps 3
2 Twin Beds

Junior Suite, Balcony, Garden View

45 sq m
Sleeps 3
2 Twin Beds

Similar properties

Pool
Hot tub
Spa
Kids pool

for 1 room

includes taxes & fees

7 Mar - 8 Mar

About this property

Hotel Riu Palace Maspalomas - Adults Only

Elegant adults-only beach hotel with 2 outdoor pools

Catch some rays at the nearby beach or spend the day relaxing at Hotel Riu Palace Maspalomas - Adults Only's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Housekeeping is available on request.

Hotel Riu Palace Maspalomas - Adults Only offers 367 air-conditioned accommodations with minibars and bathrobes. Rooms open to balconies. Satellite television is provided.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

2 outdoor swimming pools are on site along with a health club and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Wellness Centre. Services include massages. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Hotel Riu Palace Maspalomas - Adults Only. During your stay, you're just a quick walk from Maspalomas Dunes. Enjoy features like free breakfast and free WiFi in public areas, plus 2 outdoor pools.

Free buffet breakfast served daily
Free WiFi
Drinking and dining options include 3 restaurants, a poolside bar, and 2 bars/lounges
Take a swim in the 2 outdoor pools
Treat yourself to massages at Wellness Centre
Amenities include a car charging station, a multilingual staff, and an elevator
Onsite recreation includes a gym, a steam room, and bike rentals
Just a 3-minute walk from Maspalomas Dunes and a 3-minute drive from Yumbo Shopping Center

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Hotel Riu Palace Maspalomas - Adults Only you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room, and a garden. A complete renovation of Hotel Riu Palace Maspalomas - Adults Only was completed in July 2021.

This 5-star San Bartolomé de Tirajana hotel is smoke free.

Guests are served free buffet breakfast daily from 7:30 AM to 10:30 AM.

Main restaurant - This buffet restaurant serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting).

Krystal - This theme restaurant specializes in Fusion cuisine and serves dinner only. Reservations are required. Open select days.

Pool Restaurant - This theme restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open select days.

Lobby bar / Lounge bar - Onsite lobby lounge. Guests can enjoy alfresco dining (weather permitting). Open select days.

Poolside bar - This bar is located by the pool. Guests can enjoy alfresco dining (weather permitting). Open select days.

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Electric car charging station on site

Food and drink

Free buffet breakfast available daily 7:30 AM–10:30 AM
3 restaurants
2 bars/lounges and 1 poolside bar

Restaurants on site

Main restaurant
Krystal
Pool Restaurant
Lobby bar / Lounge bar
Poolside bar

Things to do

2 outdoor pools
Bike rentals
Bike storage
Concerts/live shows
Evening entertainment
Fitness centre
Full-service spa
Shopping
Steam room

Conveniences

Lift
Water dispenser

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Hair salon
Multilingual staff

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Massages
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible fitness centre
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa

100% renewable energy
At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
Renovated entire property – July 2021
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan

Bathroom

Bathrobes
Eco-friendly toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Satellite channels
TV

Food and drink

Electric kettle
Minibar

Bulk dispenser for toiletries
Energy-saving switches
Iron/ironing board
LED light bulbs
Phone
Recycling
Safe (surcharge)

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

In-room safe fee: EUR 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses solar energy

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Riu Palace Maspalomas

Hotel Riu Palace Maspalomas San Bartolome de Tirajana

Maspalomas Palace Hotel

Maspalomas Palace Riu

Maspalomas Riu Palace Hotel

Riu Maspalomas

Riu Maspalomas Palace

Riu Maspalomas Palace Hotel

Riu Palace Maspalomas

Riu Palace Maspalomas San Bartolome de Tirajana

Riu Maspalomas Adults Only

Hotel Riu Palace Maspalomas

Hotel Riu Palace Maspalomas Adults Only

Hotel Riu Palace Maspalomas - Adults Only Hotel

Hotel Riu Palace Maspalomas - Adults Only Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

GRANT

21 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

An excellent property in a great location. Buffett of a very high standard serving excellent breakfast and dinner.

Stayed 2 nights in Nov 2024

4/10 Poor

Nolan

Business traveller, Travelled with group

3 Nov 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Poor customer services on departure

front desk. After paying for our room in two parts (due to issues with their faulty card machine), my partner was told that the payment hadn’t been processed, and they insisted we pay the full amount again, along with our food and drink expenses. Even after showing them the receipt and proof of payment, they continued to insist we hadn’t paid. Thankfully, I kept all the documentation, but instead of an apology, we received a dismissive “okay, we’ll take it off now.” It was handled terribly, as if we were criminals trying to get away with something. This encounter completely soured our experience, and I’ll never set foot in this hotel again. Other disappointing aspects included: 1. Noise in the Morning: The cleaning staff began rolling their trolleys on hard floors as early as 8:00 a.m., with loud echoes and chatter that woke guests up. Even on Sunday, they didn’t hold back, starting at 8:45 a.m. 2. Underwhelming Dining Experience: The breakfast and dinner buffets prioritized quantity over quality. Bread and pastries seemed store-bought, eggs were overcooked, and yogurt was an unappealing, gloopy blob. The coffee—whether cappuccino or café con leche—was undrinkable. Booking a la carte restaurants was impossible for days after arrival, adding to the frustration. 3. Lack of Basic Amenities: In the room, we had no complimentary bottled water, and we had to pay extra to use the safe. These are basic expectations for a five-star hote

Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family

20 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Oct 2024

8/10 Good

Liza

13 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was so friendly and helpful. The food was absolutely outstanding! The pool was gorgeous and so was the view of the magnificent dunes!! Definitely coming back!

Stayed 4 nights in Oct 2024

8/10 Good

Tiina

Travelled with group

10 Oct 2024

Liked: Cleanliness, room comfort

Stayed 5 nights in Oct 2024

10/10 Excellent

Christopher

Travelled with partner

5 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel was spotlessly clean and very well-maintained. The room was nicely appointed. The staff were all very friendly and accommodating. A few of them had more limited English skills but nothing that Google translate couldn't take care of. The food choices were very good but beware of limited seating times at the restaurants other than the buffet. The pool areas are lovely and the hotel provides great access to the Maspalomas dunes and the Playa del Ingles.

Stayed 5 nights in Sep 2024

10/10 Excellent

Denis

30 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Brian

30 Jun 2024

Stayed 5 nights in Jun 2024

10/10 Excellent

Andy

22 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jun 2024

8/10 Good

Daniel

Travelled with group

15 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A beautiful hotel that could improve the food

This was probably our 6th or 7th time staying here and it is still a stunning hotel. The rooms are comfy and spacious with large terraces, the staff are truly exceptional in every way. The pool is lovely and the prices of wine etc are all very fair. One thing had let it down for us this year and that is we feel the quality of the food has deteriorated a little. Even the speciality restaurants, which are beautiful, the food was not quite up to scratch. Meat was often tough or tasteless and most desserts were inedible. Salads were great and there were occasional flairs but in general disappointing. Their emphasis seems to be on quantity rather than quality.

Stayed 8 nights in May 2024

10/10 Excellent

Mark

22 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Apr 2024

10/10 Excellent

antony

14 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Proper five star hotel in every way. Loved the wide range of food and swimming pools.

Stayed 3 nights in Apr 2024

10/10 Excellent

stuart

22 Mar 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Great Hotel

Staff were helpful Room comfortable with balcony and pool view Buffet breakfast good and had almost everything Buffet dinner had big variety Went to the 2 speciality restaurants Krystal and Oasis which were superb. Rib eye steak on hot stone at Oasis was excellent

Stayed 5 nights in Mar 2024

4/10 Poor

Ravinder

12 Feb 2024

Stayed 5 nights in Feb 2024

10/10 Excellent

Ashley

14 Jan 2024

Liked: Cleanliness, staff & service, room comfort

Wonderful staff

A massive thank you to Humberto and Ester for their attention to detail during breakfast and dinner services. RIU hotels provide a wonderful personally experience from start to finish. Thank you again Ash & Meeny

Stayed 4 nights in Jan 2024

2/10 Terrible

Christopher

12 Nov 2023

Stayed 3 nights in Nov 2023

10/10 Excellent

jit

Travelled with partner

31 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are very courteous and cannot do enoigh to make your stay pleasant

Stayed 7 nights in Oct 2023

8/10 Good

FIONA, Edinburgh-

Travelled with family

16 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This didn’t get 5 starts due to a few irritating things. I would definitely return so don’t take these as off putting - just have an awareness! €25 for the safe at a five star hotel is ridiculous, I was in an Ibis earlier in the year and it was free! The noise from the housekeeping team in the morning was awful, I know they have a job to do but the paying customers are on holiday and don’t want to be woken at 7.15 every morning. There was a stupid motion activated light in the bathroom that clicked on and off every 3 seconds - please deactivate these The food was fine with a huge variety but not any different to any all inclusive buffet…..why do they not offer an all inclusive option?

Stayed 7 nights in Sep 2023

2/10 Terrible

Ian

21 May 2023

Stayed 21 nights in Apr 2023

10/10 Excellent

Christopher

27 Apr 2023

Stayed 2 nights in Apr 2023

10/10 Excellent

Barry

29 Mar 2023

Stayed 3 nights in Mar 2023

10/10 Excellent

G

28 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2023

8/10 Good

Jonathan

Travelled with partner

11 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Adults only seems to mean seniors only at this property. It may be the time of year (February), but this felt like we spent the night in a fancy retirement home.

Stayed 1 night in Feb 2023

8/10 Good

John

Travelled with partner

2 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very attentive and friendly staff. Freedom to dine at a time that suits rather than a fixed sitting. No children allowed!

Stayed 11 nights in Jan 2023

10/10 Excellent

joanne, Ottawa

Travelled with partner

23 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a beautiful large room facing the dunes and ocean. The dirty towels were picked up in the evening. A very nice touch not seen very often now a days. The breakfast had a wide variety. The bubbly, white or rose, were lovely as well as the wide variety of fresh squeezed juices ( strawberry was our favourite). The only negative for us is we would have enjoyed a coffee maker in our room ( but there is a keddle for tea drinkers). Another nice touch at the Riu Palace, you have to check out at 11 but they will keep your bags if you want to stay for the afternoon. You can continue to use the pool and they will offer you a room to shower and change, if needed, before your departure. Wonderful option at no extra charge! Overall, we had an excellent 3 day stay at the Riu Palace Maspalomas.

Stayed 2 nights in Jan 2023