6/10 Okay
Courtney
Travelled with group
1 Sept 2024
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
We stayed here for a seven night all inclusive holiday to celebrate a 40th birthday. Despite being told in advance this could be acknowledged, we were told on arrival this is not possible, which marred the experience. eventually it was arranged but there was little acknowledgement by the hotel that miscommunication occurred. After the final conversation, our room was not cleaned properly - maybe a coincidence, but the timing felt too close to not feel this was done on purpose.
The food is quite good. Breakfasts quite repetitive, but there was a good selection and variety of food for lunch and dinner. The all inclusive drinks set up was great.
The main issue with the pools is that there are not enough parasols. We were told the hotel doesn’t have more, so if you miss out, that’s it. The hotel is strict on the no reserving sun beds policy; they will leave a warning card on unattended sun beds, and will physically remove personal belongings (books, towels, bags) if occupants have not returned. Either provide enough for all guests, or relax your sunbed reservation policy.
A €50 deposit is required on arrival, told this covered towels, then informed that a further €10 would be held for towels, and that every exchange of a towel costs a further €1.
Reception staff were a mixture of very lovely, and very not lovely. All entertainment, kitchen, bar and restaurant staff were amazing.
Overall? We would choose not to stay at this hotel, or any other Lopesan hotel again.
Courtney
Stayed 7 nights in Aug 2024