2/10 Terrible
Shady
Travelled with family and small children
20 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the most terrible hotel I have in my life.
1- the smell of smoking was everywhere in the room in the first day. Although it said No smoking. there was a smoking butt in the room
2- The receptionist was rude and didn't know how to speak English
3-There was an extra step inside the room which is very risky to slip on. My little kid slipped 4 times in it.
4- the Bathroom lock was broken
5-they turned off the AC overnight and we didn't know until the second day when we noticed that the room is very humid
6- the furniture was broken and very dirty outside in the balcony
7- every time I asked something from the receptionist, or complaint about something, they said you can contact Expedia and get a refund
Overall, my experience at this hotel was a total disaster. From the run-down facilities to the unhelpful staff, everything about my stay was subpar. It's a shame that what was supposed to be a relaxing and enjoyable trip turned into a nightmare thanks to this poorly managed hotel. Needless to say, I will never be staying there again, and I urge others to steer clear of this establishment if they value a comfortable and pleasant hotel experience
I have pictures for all this, but I don't know how to share them
Shady
Stayed 4 nights in Oct 2024