Ojo de Agua

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Dates

December 2024

January 2025

In-room safe, individually decorated, individually furnished

Overview
Rooms
Location
Policies

Popular amenities

Pool

Housekeeping

24/7 front desk

Laundry

Air conditioning

Parking included

Explore the area

Avenida Javier Rojo Gomez SM2, Lt16, Puerto Morelos, QROO, 77580

Puerto Morelos Town Square
1 min walk
Ojo de Agua Beach
1 min walk
Puerto Morelos Artists’ Cooperative
2 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
25 min drive

Room options

Deluxe Room, Oceanfront

12 sq m
Sleeps 4
2 Double Beds OR 1 Queen Bed

Junior Suite, Partial Ocean View

26 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Standard Room, Partial Ocean View

12 sq m
Partial ocean view
Sleeps 2
2 Double Beds OR 1 Queen Bed

Junior Suite, Garden View

26 sq m
Sleeps 4
1 Queen Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Deluxe Room, Garden View

20 sq m
Sleeps 4
2 Double Beds OR 1 Queen Bed

Deluxe Room, Partial Ocean View

20 sq m
Sleeps 4
2 Double Beds OR 1 Queen Bed

Standard Room, Garden View (Non Refundable)

12 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Similar properties

Pool

Parking included

Free WiFi

Restaurant

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Beachside hotel walking distance from Puerto Morelos Town Square

This smoke-free hotel features an outdoor pool, a restaurant, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and wedding services are onsite.

Ojo de Agua offers 36 accommodations with safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Flat-screen televisions come with cable channels.

Bathrooms include showers and complimentary toiletries. This Puerto Morelos hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

During your stay at Ojo de Agua, you're just a quick walk from Puerto Morelos Town Square. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.

Free WiFi
Free self parking
Enjoy a bite to eat at the restaurant
Take a swim in the outdoor pool
Services include dry cleaning/laundry, tour or ticket assistance, and luggage storage
Steps from Puerto Morelos Town Square and 10 minutes by car from Puerto Morelos Beach
Local-area shuttle service available for a fee

There's a restaurant on site. WiFi is free in public spaces. An outdoor pool, tour/ticket assistance, and a garden are also featured at Ojo de Agua. Free self parking is available.

This 3-star Puerto Morelos hotel is smoke free.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
Free off-site parking
Local area shuttle (surcharge)

Food and drink

1 restaurant

Things to do

Outdoor pool

Family friendly

Outdoor pool

Guest services

24-hour front desk
Daily housekeeping
Dry-cleaning service
Luggage storage
Tour/ticket assistance
Wedding services

Outdoors

Beachfront location
Garden

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair-accessible parking
Wheelchair-accessible path of travel

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer (on request)
Private bathroom
Shower
Towels

Entertainment

TV channels
Flat-screen TV

Food and drink

Free bottled water

Connecting rooms available
Individually decorated
Individually furnished
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Cielo Hotel Beach Club Puerto Morelos

Cielo Beach Club Puerto Morelos

Cielo Beach Hotel

Cielo Beach Puerto Morelos

Cielo Beach Hotel

Cielo Beach Puerto Morelos

Cielo Beach

Hotel Cielo Beach Hotel Puerto Morelos Puerto Morelos

Puerto Morelos Cielo Beach Hotel Puerto Morelos Hotel

Hotel Cielo Beach Hotel Puerto Morelos

Cielo Beach Hotel Puerto Morelos Puerto Morelos

Cielo Hotel Beach Club

Cielo Beach Hotel Puerto Morelos

Ojo de Agua Hotel

Ojo de Agua Puerto Morelos

Ojo de Agua Hotel Puerto Morelos

Cielo Beach Hotel Puerto Morelos

Ojo de Agua Reviews

5.6

6.4/10

Cleanliness

5.8/10

Staff & service

5.6/10

Property conditions & facilities

4/10 Poor

Catharine, Florida

13 Apr 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sold not told

This was the hotel I reserved but when I arrived found that it had been sold and changed its name. The previous owner had kept all the reservations and without any question or notice moved our reservation to a completely different hotel. So, I never actually stayed at this hotel but due to my experience would not reserve here again.

10/10 Excellent

SB, NYC

4 Apr 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great for on a low budget. right on the beach!

The rooms are simple, but we had an ocean view and the beach is fantastic. If you are used to 5 stars this is not for you, I would go back.

8/10 Good

Jeff, St. Louis, MO

24 Feb 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Right on the beach.....great location.

I took a chance with this hotel since I read all the reviews. I have to say the reviews are not up to date. Our room was finished and very clean. Beds were comfortable, AC, and TV worked great.....spotty wifi. The hotel is right on the beach and very close to everything. The bad.....The doors and windows are not sound-proof. You can hear every sound from people walking, talking, swimming, etc. Also no hot water for 3 days even after I complained. During check-in the staff member tried to down grade my room to a standard even though I pre-paid for a suite. They fixed that after I went back down and complained after looking at the room. I would stay here again just because it's close to everything and large clean rooms.

6/10 Okay

Verified traveller

14 Feb 2017

Liked: Cleanliness, staff & service

Right on the beach

If you want a place right on the beach, this is for you. Price is high for what is on offer though. Very basic rooms, no fridge, do have Netflix. But...my room smelled strongly like a sewer, till trying to get the smell out of my clothes a few days later! Staff were very helpful and kind.

2/10 Terrible

Verified traveller

11 Feb 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty and unacceptable

This hotel does not resemble the website. It is under new management and is not complete.

10/10 Excellent

Verified traveller

4 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great holel on the beach!!! 🐚🐠🐬

The beds were so comfortable and the hotel itself is newly renovated. It is a short walk to the beautiful little town of Puerto Morelos. We'll be back. 👍

2/10 Terrible

Doug

1 Feb 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Complete scam!!

This is a bait and switch. I am familiar with Puerto Morelos and was looking forward to Carlo Beach Hotel. The hotel in the photos! When we arrived they told us that we were booked into Ojo De Agua that is now Cielo Beach and they have a new name. When I called Hotels.cpm they said "what do you want us to do?" They did nothing!! Ojo De Agua is under construction!! Room with a bed!! No towel bars, no chairs, just white paint and a pile of towels!! No bell man to take bags up three floors!! When we went back to the old Carlo Beach they said the old owners are doing this to divert customers to their new property!! Total scam!! Once again Hotels.com did nothing except talk to the hotel and said nothing they could do!!!

8/10 Good

Sarah

27 Jan 2017

Liked: Staff & service, property conditions & facilities, room comfort

Perfect location

Notice, when we arrived the hotel had changed it's name to Ojo de Agua. It was a bit confusing but luckily the photos on hotels.com were good and I recognized the building. We were greeted by a man who I think was the owner and he was very nice. Our room was on the top floor and there were no elevators, a woman who worked there was kind enough to offer to carry my bag but I felt bad. If you can't handle the stairs request a ground floor room, I didn't see an elevator. The location was perfect! Right on the beach and a short stroll (either by beach or on the streets) to the main square. They had a small pool that looked quite clean and a restaurant/bar right on the beach. Drinks were cheap and we got them to go so we could sip our margaritas while we walked to town. The room was sufficient, had what we needed but nothing more and the bed was fine not super comfortable. The biggest issue for us was an odor that was coming probably from the drains, it is mexico so it was to be expected but it definitely smelled the whole room up and the window had no screen on it. We left the window open and probably because it was super

2/10 Terrible

robert

27 Jan 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't bother.

Okay- this was not a pleasant experience at all. First of all, the hotel goes by Hotel Ojo De Agua. NOT cIello Beach Hotel- so that was a problem since the hotel like 3 doors down goes by the same name. Anyway- I tried to get out of this reservation twice- and they evoked the no cancellation policy. The room we booked online was NOTHING like what we got upon arrival. The room stunk terribly, like just old musty dirty. The bathroom window opened out into a hallway- no screen, no glass nothing. No toilet paper holders.. NO HOT WATER. We had to shower in a completely different room while we were there. They offered to move us, to a room with two double beds we booked a queen. We didn't want to move after lugging our suitcases up three flights of stairs since there are no elevators. Also, they are obviously in the middle of remodeling because it was loud starting very early, dusty and just distracting. They were also painting the stairwells, I know this NOT because of warning signs put up but because my bags had white wet paint on them after we drug them down the stairs. Also, the beach seating they have is very nice. But don't expect prompt service from the bar area, we were informed that they wouldn't serve us unless we had an order of $100 pesos per person- which we did but the server was pretty rude about it. There were no screens on the window to the outside,so no opening it. I was disappointed and I WILL NEVER BOOK HERE AGAIN.

2/10 Terrible

Verified traveller

14 Jan 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel does not exist as such

The hotel has changed its name to Arena and administration apparently it splited one month ago. An employee called Ulises was aggressive and rude, said that he would not take any complains and threatened to kick me out of private property If I kept complaining. Expedia should know about these changes, hotel administration should know this is not the way for treating guests.

2/10 Terrible

Carissa, Portland, OR

20 Dec 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel wasn't open and was trashed when we arrived!

We thought we had the wrong place because it was a little hard to find. Once we found it everything was busted, there was trash everywhere and no one was there. The pictures online weren't even the actual rooms. We even had some helpful police officers confirm it was the correct hotel. We had to find another hotel.

8/10 Good

nancy, US

31 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awe some hotel stay!!

Cielo beach club is operated by Ojo de Aqua. Very nice location. Staff was great, on top of things at all times. We didn't have TV (bummer for down time) but we had a beautiful veiw. Hotel offered beach chairs, tables, hammits, and bartenders that even serve you along beach. Room was next to the bar and grill which was very convienant for us. Housekeeping daily which was awesome. .

8/10 Good

Donna, Canada

21 Oct 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beachfront location is excellent!

Beachfront location is excellent! Staff is friendly and helpful. Maria @ Reception is exceptional!

8/10 Good

Sunshine, München

25 Aug 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Schöne Zimmer und Lage, abends extrem laut

Die Lage und Zimmer sind sehr gut aber der Name Cielo BH taucht absolut nirgends auf, man checkt ein im Hotel Ojo de Agua und das scheint dasselbe zu sein...sehr verwirrend. Zimmer wirken wie neu und sind schön mit kostenfreiem Wlan, Aircon, Safe, Kühlschrank und grossem Bad mit schöner Dusche. Ein kleiner unspektakulärer Pool ist vorhanden und am Strand stehen schöne Liegen zur Verfügung für die Gäste, die Nicht-Gäste aber leider auch mieten können.. Man kann auch gut schnorcheln am Strand. Direkt vorne neben dem Pool angrenzend an den Strand ist Dons Bar und Restaurant mit gutem Essen aber: wir waren an einem Sanstag im Hotel und es war so ein Höllenlärm ausgehend von der Bar mit Musik und Animateurtyp mit Mikrophone, dass an Schlaf nicht zu denken war...es war so laut im Zimmer als wenn nan in einer Disco steht. Das war neben der komischen Namensgeschichte der einzige Negativpunkt aber der war gravierend. Ich weiss nicht ob es wochentags auch so ist, möglicherweise ist es da ruhiger. Und das Hotel scheint eigentlich nur Ojo de Agua zu heissen. Was wir sehr dubios fanden nachdem wir das Cielo gebucht hatten was jnter diesem Namen vor Ort nicht zu existieren scheint offiziell.

Stayed 1 night in Aug 2017

2/10 Terrible

Metlex, Europe

9 Jul 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel exists no more!!!

We arrived in the night at Puerto Morelos. We were very tired and discovered that this hotel didn't exist anymore!

Stayed 4 nights in Jun 2017

8/10 Good

Verified traveller

20 Apr 2017

Liked: Cleanliness, staff & service

Hotel economico cerca de la playa

Habitaciones limpios faltan solo lugares para poner las cosas especialmente en el baño

2/10 Terrible

Verified traveller

12 Mar 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid booking this

The hotel is under new management. It does not recognize the booking in this website. Take it at your own risk.

8/10 Good

Verified traveller

17 Feb 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neu erstelltes Hotel. Noch nicht alle Zimmer sind komplett eingerichtet.

6/10 Okay

Frida

29 Dec 2016

Liked: Property conditions & facilities

Enkelt och rent på stranden

Rent och fräscht hotell med bra läge på stranden. Enkel standard, något överprisat (i allafall under högsäsong). Bra restaurang på stranden nedanför. Solstolar och parasoll ingår för hotellets gäster.

6/10 Okay

Amy, cuernavaca

19 Nov 2016

Liked: Cleanliness, staff & service, room comfort

No es lo que muestran las fotos

El hotel esta en remodelación, por lo que le faltan algunos detalles, como la alberca, espejos en los baños y en el cuarto, tuvimos que pedir uno para poder arreglarnos, nos lo pusieron en seguida. El personal muy amable, el hotel limpio y recién remodelado. Su ubicación es lo mejor.

6/10 Okay

Marco antonio

26 Sept 2016

Liked: Cleanliness, room comfort

Disliked: Staff & service

Muy mala experiencia, reserve una habitación y me cambiaron a otra lejos de la alberca, lejos del restaurant, la habitación muy bonita y limpia pero no tenía agua caliente

8/10 Good

Verified traveller

13 Sept 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muy bien Restaurante muy rico Don Diego atiende muy bien

6/10 Okay

anette, cancun

10 Sept 2016

Disliked: Property conditions & facilities, room comfort

promocionan lo que no hay

llegue y para reguustrarme una cuadra caminando , porque ahi no se dan de alta , me fui a la playa a consumir y cuando subimos las cosas habian tv que no prendian y habia la caja del sky en el piso y no habia enchufe para conectarlas y no servia tampoco , quisimos hablar por telefono a la recepcion y este no tenia cable y tampoco servia , nose como pueden promocionar un hotel a base de mentiras ya que no habia nada de esto , el balcon era para enanos porque si salia y me decsuidaba corria el peligro de perder la vida, el gerente federico nada del otro el mundo en cuestion servicio , el servicio de diego y miguel el mesero es otra cosa , yo podria volver pero con mi tv propia por la taencion de los muchachos que se desvivieron , pero uds como pagina deberian poner una sancion a los hoteles que vendan lo que no es , ubicacion buena , servicio faltaria ampliar mas el menu , calidad del servico d emiguel y diego excelente

2/10 Terrible

jose muñoz

29 Aug 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel en rehabilitación

Hotel en rehabilitación , con habitación sin terminar , alberca en malas condiciones , acceso sin calle para pavimentar , sin teléfono , instalaciones eléctricas inseguras , acabados en baños sin terminar y peligrosos para andar descalzo , tv sin señal , ventanas sucias , y olor en general dentro de la habitación desagradable