Not as advertised! This is no four star property. It is comparable to an older two star. The room is ok but has cracked paint and mold in the shower. It was exceptionally clean, thanks to the incredible cleaning staff, but there are some things so old they cannot be cleaned. They must be renovated. I will say the cleaning staff were the bright spot of our stay and helped me find a crib And even brought a baby bath for us. They were super nice.
Unfortunately The smell of mold was so overwhelming. It was difficult to sleep. I tried to sleep with the windows open, but the street noise was a lot. I said something to the front desk and they never followed up. The front desk staff is entirely unhelpful. I asked for a microwave to sanitize baby bottles. There is not one in the entire property and they would not even ask the attached restaurant (Thankfully, the restaurant is super nice and I asked myself. The employees are super kind.). The room is extremely basic with microwave, no kettle, no coffee maker, nothing at all that would make it even a little more comfortable. The property is quite old.
The best part about it is the metro sccess . There is a metro stop right outside the door. since the property is a bit far from the city center, it is nice to have a metro nearby. Still, there are far too many excellent properties in Madrid to waste money staying here. It’s awful and I would never stay here again.