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Hospes Puerta de Alcalá, a Member of Design Hotels

5.0 star property

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Lobby
Junior Suite
Breakfast, lunch, dinner served; Spanish cuisine, al fresco dining
Couples treatment room(s), steam room, Turkish bath/hammam
Shower, rainfall showerhead, designer toiletries, hair dryer

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pet-friendly
  • Room service
  • Gym

Explore the area

Map
Plaza de la Independencia 3, Madrid, Madrid, 28001
  • Gran Via
    ‪10 min walk‬
  • Prado Museum
    ‪12 min walk‬
  • El Retiro Park
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪16 min drive‬

Room options

View all photos for Junior Suite

Premium bedding, down duvets, minibar, in-room safe

Junior Suite

  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Grand

Premium bedding, down duvets, minibar, in-room safe

Suite Grand

  • 52 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Alcala

Premium bedding, down duvets, minibar, in-room safe

Deluxe Alcala

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Triple

Premium bedding, down duvets, minibar, in-room safe

Deluxe Triple

  • 36 sq m
  • Sleeps 3
  • 1 King Bed and 2 Twin Beds

View all photos for Dreamer

Dreamer

Dreamer

  • 29 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe

Premium bedding, down duvets, minibar, in-room safe

Deluxe

  • 36 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About this property

Hospes Puerta de Alcalá, a Member of Design Hotels

Luxury hotel with a full-service spa connected to the convention center in Madrid
Along with a full-service spa, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a steam room are onsite.
Hospes Puerta de Alcalá, a Member of Design Hotels offers 42 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 45-inch Smart televisions come with cable channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and hair dryers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 3 treatment rooms including rooms for couples. Services include sports massages, Thai massages, facials, and body wraps. The spa is equipped with a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at Hospes Puerta de Alcalá, a Member of Design Hotels. During your stay, you'll be connected to the convention center, and just a quick walk from Gran Via. You'll find features like free WiFi in public areas, plus a full-service spa and a restaurant. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Enjoy Spanish cuisine while dining at Independencia
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Treat yourself to body treatments, facials, or body wraps at the spa
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym and a steam room
  • Guests have great things to say about the location and the helpful staff
  • Steps from Puerta de Alcalá and 10 minutes by foot from Gran Via
  • Airport drop-off and local-area shuttle service available for a fee
  • Dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Hospes Puerta de Alcalá, a Member of Design Hotels offers its guests a full-service spa, a steam room, and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business center and meeting rooms are available. Event space at this hotel measures 1830 square feet (170 square meters) and includes conference space. A library, a terrace, and multilingual staff are also featured at the luxury Hospes Puerta de Alcalá, a Member of Design Hotels. A shuttle from the hotel to the airport (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:30 AM to 11:00 AM.
Independencia - This restaurant specializes in Spanish cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
24-hour room service is available.

Languages

English, French, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport drop-off shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Valet parking on site (EUR 45 per day)

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:00 AM for a fee: EUR 33 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Independencia

Things to do

  • Farming classes
  • Full-service spa
  • Gym
  • Library
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 1,830 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • 3 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Area rugs in room
  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 45-inch smart TV with cable channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lbs per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 33 per person
  • Airport shuttle fee: EUR 130 per vehicle (maximum occupancy 2)
  • Valet parking fee: EUR 45 per day
  • Pet fee: EUR 30 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Hospes Puerta de Alcalá, a Member of Design Hotels offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hospes
Hospes Madrid
Hotel Hospes
Hotel Hospes Madrid
Madrid Hotel Hospes
Hospes Hotel Madrid
Hospes Madrid Hotel Madrid
Madrid Hospes Hotel
Hospes Puerta Alcalá Hotel
Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hospes Puerta Alcalá
Madrid Hotel Hospes Puerta de Alcalá Hotel
Hotel Hospes Puerta Alcalá Madrid
Hospes Puerta Alcalá
Hotel Hotel Hospes Puerta de Alcalá Madrid
Hotel Hotel Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá Madrid
Hotel Hospes Madrid
Hospes Puerta Alcalá Madrid
Hospes Puerta de Alcalá
Hotel Hospes Puerta de Alcalá
Hospes Puerta de Alcalá a Member of Design Hotels
Hospes Puerta de Alcalá, a Member of Design Hotels Hotel
Hospes Puerta de Alcalá, a Member of Design Hotels Madrid
Hospes Puerta de Alcalá, a Member of Design Hotels Hotel Madrid

Hospes Puerta de Alcalá, a Member of Design Hotels Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 531 out of 770 reviews
Rating 8 - Good. 154 out of 770 reviews
Rating 6 - Okay. 52 out of 770 reviews
Rating 4 - Poor. 24 out of 770 reviews
Rating 2 - Terrible. 9 out of 770 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sian Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is everything you need in a hotel.
This hotel is everything you need in a hotel. Great location, comfy bed, friendly staff that help you but not in your face in a cheesy way. Would 100000% stay there if we are in Madrid again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms . Real 5 star quality
Stayed 1 night in Dec 2024

8/10 Good

Francisco

Stayed 7 nights in Nov 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
I want to share my immense gratitude to all the staff at hospes! Quality people at a quality hotel in the best area in madrid. I will be coming back to them soon. Highly recommend it for short and long stays!
Stayed 2 nights in Nov 2024

8/10 Good

Sanjiv

Stayed 2 nights in Nov 2024

10/10 Excellent

joao, La Jolla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

joao, La Jolla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel. Excellent location, near the restaurants, shopping and major museums. Staff is nice and very friendly. Strongly recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Jonathan

Stayed 3 nights in Oct 2024

10/10 Excellent

Balmore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love their hospitality from the moment we arrived with was a late check in the staff has been great overall. Definitely recommend it everything so close..
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

6/10 Okay

tanyabella

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The property is convenient Great area
Stayed 2 nights in Oct 2024

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, very nice room, absolutely perfect location
Stayed 4 nights in Oct 2024

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Ana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Construction noise, understaffed, needs an updated.
Stayed 2 nights in Oct 2024

10/10 Excellent

saleh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🔥🔥
Stayed 5 nights in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Ernesto Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Stayed 2 nights in Sep 2024

10/10 Excellent

Crane

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were so friendly and property is very clean and the area it’s around is very clean surrounded by lots of restaurants and many of the attractions are minutes away by walking.
Stayed 4 nights in Aug 2024

10/10 Excellent

G

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel overall
Stayed 1 night in Jul 2024

10/10 Excellent

Mack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Mack

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is one of the best--compares favorably to the larger 5 star chain hotels (e.g. Ritz, 4 Seasons, etc) but feels more personal. It was renovated relatively recently, so all the facilities are up to date. The rooms are very large in comparison to many other hotels in center city. The bathrooms are very nice with rain shower and soaking tub and two sinks. Despite being in a central, busy location, the room was incredibly quiet (and dark) at night with very comfortable bedding. The staff was fantastic--very helpful with dining recommendations, assistance with transportation, luggage, etc. Chilled Cava and water were both available in room upon arrival--likely complementary, though we did not drink it due to dinner plans. The hotel is very well located on the corner of the El Retiro park which is lovely to walk through. Lots of shaded paths and the Cristal Palace, as well as the botanical gardens. Lots of great shopping, tapas and restaurants nearby. 20 min to airport by taxi. I can't think of a better location. I highly recommend this hotel and will definitely stay there again when we return to Madrid.
Stayed 2 nights in Jul 2024

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Yasmin

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Andres, Redmond

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Fantastic location. Just needs a bit of remodeling.
Stayed 2 nights in Jun 2024