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H10 Puerta de Alcalá

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for H10 Puerta de Alcalá

Double Room, Terrace | Terrace/patio
Front of property
Seasonal outdoor pool
Double Room, City View
View from property

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Room service
    Room service
  • Air conditioning
    Air conditioning
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry

Explore the area

Map
Alcala, 66, Madrid, Madrid, 28009
  • Calle de Alcalá
    1 min walk
  • Puerta de Alcalá
    9 min walk
  • WiZink Center
    11 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    21 min drive

Room options

View all photos for Deluxe Double Room, Terrace, City View

Deluxe Double Room, Terrace, City View

Deluxe Double Room, Terrace, City View

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 King Beds

View all photos for Essential Double

Down duvets, minibar, in-room safe, individually furnished

Essential Double

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Quadruple Room, 1 Double Bed with Sofa bed (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Deluxe Quadruple Room, 1 Double Bed with Sofa bed (2 adults + 1 child)

  • 25 sq m
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Superior Room (2 adults + 1 child)

Down duvets, minibar, in-room safe, individually furnished

Superior Room (2 adults + 1 child)

  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Triple Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Triple Room

Down duvets, minibar, in-room safe, individually furnished

Deluxe Triple Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 1 Twin Bed

View all photos for Essential Single

Down duvets, minibar, in-room safe, individually furnished

Essential Single

  • 15 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Double Room, Terrace

Double Room, Terrace

Double Room, Terrace

  • 25 sq m
  • Sleeps 3
  • 2 Twin Beds OR 1 King Bed

View all photos for Superior Room

Down duvets, minibar, in-room safe, individually furnished

Superior Room

  • 25 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed OR 2 Twin Beds and 1 Double Sofa Bed

View all photos for Double Room Single Use

Double Room Single Use

Double Room Single Use

  • 18 sq m
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room

Free toiletries, hair dryer, towels

Double Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Double Room Single Use, City View

Down duvets, minibar, in-room safe, individually furnished

Double Room Single Use, City View

  • 23 sq m
  • City view
  • Sleeps 1
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Room, City View

Down duvets, minibar, in-room safe, individually furnished

Double Room, City View

  • 23 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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About this property

H10 Puerta de Alcalá

Eco-certified Madrid hotel in Salamanca with a 24-hour business center
A restaurant, a bar/lounge, and a poolside bar are available at this smoke-free hotel. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a snack bar/deli, a 24-hour business center, and a conference center are onsite.
H10 Puerta de Alcalá offers 138 accommodations with minibars and safes. Each accommodation is individually furnished. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at H10 Puerta de Alcalá. During your stay, you're just a quick walk from Puerta de Alcalá. Free WiFi in public areas, a free manager's reception, and a restaurant are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Alcala Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the helpful staff and the location
  • Within a 15-minute walk of Puerta de Alcalá and WiZink Center
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and meeting rooms. Event space at this hotel measures 1076 square feet (100 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and multilingual staff are also featured at the eco-certified H10 Puerta de Alcalá.

This 4-star Madrid hotel is smoke free.

The hotel hosts a free manager's reception daily.
H10 Puerta de Alcalá has a restaurant serving breakfast only.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: EUR 22 for adults and EUR 11 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Alcala Restaurant

Things to do

  • Seasonal outdoor pool

Family friendly

  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (1076 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible path of travel

More

  • Living plant wall
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Pillow menu

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • TV/satellite channels
  • Flat-screen TV

Food and drink

  • Coffee/tea filters (reusable)
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Individually furnished
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
The property’s pool will be closed occasionally due to private events on the terrace.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 15 to May 16:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 22 for adults and EUR 11 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in June and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

NH Alcalá
H10 Puerta de Alcalá Hotel
NH Alcalá Madrid
NH Puerta Alcalá Hotel Madrid
NH Puerta Alcalá Hotel
NH Puerta Alcalá Madrid
NH Puerta Alcalá
Nh Alcala Hotel Madrid
H10 Puerta Alcalá Hotel Madrid
H10 Puerta Alcalá Hotel
H10 Puerta Alcalá Madrid
H10 Puerta Alcalá
H10 Puerta de Alcalá Madrid
H10 Puerta de Alcalá Hotel Madrid

H10 Puerta de Alcalá Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 678 out of 1003 reviews" "
Rating 8 - Good. 249 out of 1003 reviews" "
Rating 6 - Okay. 50 out of 1003 reviews" "
Rating 4 - Poor. 15 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jaime

Business traveller, Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a pleasant stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Thank you for the service
Stayed 4 nights in Aug 2024

6/10 Okay

Carla

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This is a 3 star hotel at best. I do not recommend it and will not stay here again. The lobby is as good as it gets. Great first impression. But once you get to your room, the space is tiny and not thoroughly clean. Dated and lacking polish. Overall, the furniture and decor should be updated. The bathrooms should also be cleaned better between guests.
Stayed 6 nights in Aug 2024

10/10 Excellent

federico

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 3 nights in Aug 2024

10/10 Excellent

Maria

Stayed 2 nights in Aug 2024

10/10 Excellent

Joaquín

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
H10 in Alcalá, Madrid
I found my stay very satisfying in the H10. It's very well located, the room was big and comfortable and the employees cluld not be nicer and cooperative.
Stayed 2 nights in Aug 2024

10/10 Excellent

Danielle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Renata, el paso

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy limpio. Y excelente staff
Stayed 1 night in Aug 2024

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
Amazing choice close to Parque del Retiro. Excellent service (got a free upgrade!) and facilities (though a bit small, pool was great). Excellent room and amenities.
Stayed 1 night in Jul 2024

2/10 Terrible

Leeann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible customer service! Electricity will go off
Electricity keeps on turning off. Twice when i was in the shower! I almost slipped getting off from the shower and all the hotel can say is that they can offer me 15% off in my next visit. I live in CA and we dont have H10 hotels. Super terrible customer service
Stayed 3 nights in Jul 2024

10/10 Excellent

Carolyne

Liked: Cleanliness, staff & service, property conditions & facilities
Such a wonderful and clean hotel. We loved everything
Stayed 3 nights in Jul 2024

10/10 Excellent

Gustavo, el paso

Liked: Cleanliness
Stayed 1 night in Jul 2024

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was amazing.
Stayed 6 nights in Jul 2024

10/10 Excellent

John, Santo domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jul 2024

10/10 Excellent

Norma

Stayed 2 nights in Jul 2024

4/10 Poor

Jennifer

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok
Very worn room. Not at all like the photos. Air conditioner did not work. Front desk could not accommodate and said it was due to power outages. Step into shower from tub is very high and would not recommend to anyone with leg or hip issues
Stayed 2 nights in Jul 2024

10/10 Excellent

sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and beautiful confortable rooms. Second time here and will definitely come back.
Stayed 3 nights in Jul 2024

10/10 Excellent

Morgan, Carrickfergus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel with friendly staff and great breakfast. The rooftop bar is lovely in the sun, with delicious food and drink, albeit service is a bit slow.
Stayed 3 nights in Jul 2024

10/10 Excellent

John, Santo domingo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2024

10/10 Excellent

JUAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are very nice and in great conditions. Modern lobby. Friendly staff
Stayed 1 night in Jul 2024

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

4/10 Poor

Melani

Travelled with family
Disliked: Staff & service
The service was not the best. Whenever I asked for something the answer was never yes. I.e can I have a pie of scissors? They said come get them at the lobby. I asked for a shot of lime juice for my water, they refused since the juice was already in a squeeze bottle (so?). As soon as I arriba from an early morning flight, they put me in a room with the one next door getting the entire bathroom fixed. There was banging and hammering constantly. I had to wait to get a room change before I could rest. When I stepped out to put my dad in the taxi, the front desk guy comes chasing me telling me I couldn’t leave without paying in a very rude way. I could go on but I think you get the gist.
Stayed 3 nights in Jul 2024

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024