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"Check in = the bar with the barkeeper continuously serving beers etc... " More

By a verified traveller on Fri 06 Sep 2019

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penta Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

penta Plus Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

penta Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at pentahotel Brussels Airport. During your stay, you'll be within walking distance of NATO Headquarters. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym.

  • Free WiFi
  • Enjoy local and international cuisine while dining at Pentalounge
  • Continental breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a 24-hour gym
  • Just a 4-minute drive from NATO Headquarters and 13 minutes from King Baudouin Stadium
  • Pets welcome for a fee

pentahotel Brussels Airport ratings based on 4 Verified Reviews

Review Summary
3.2 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for pentahotel Brussels Airport

Everyone (1) Couples (1) Family (2)
3 out of 5
Check in = the bar with the barkeeper continuously serving beers etc...

Posted by on 6 Sep 2019

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2 out of 5
Mould in shower and around Windows. Unfriendly staff, and waiting for checkin 5 min because nobody Was there (18:00)

Posted by on 25 Feb 2020

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Comment from Hotel Management

27 Feb 2020 by Andreas, Guest Service

Dear, Thank you for your message. We apologise for any inconvenience you had during your stay. Could you send us more details about your stay dates / room number via direct Expedia message ? As we received your post anonymously, this would help us to train the staff you mention and follow up the technical issues in the room. Thank you for your feedback. Have a great day ! best regards,

4 out of 5

Un bon hotel, mais une connection wifi lente

Tout est bien dans l'hotel. Personnelles sympa, propreté, équipement, emplacement pas loin de l'aéroport (5 min en taxi) Par contre la connection wifi dans l hôtel c d une autre époque, super lent

Posted by , from paris on 25 Mar 2017

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4 out of 5

Aangenaam, gemoedelijk.

Rustig gelegen in een industrie/hotelzone en dicht bij a-weg. Vrij kleine kamers maar voorzien van alle comfort. Openbaar vervoer in onmiddellijke omgeving. Aangename huiselijke sfeer en vriendelijk en behulpzaam personeel.

Posted by on 8 Feb 2016

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About the pentahotel Brussels Airport

Location Berkenlaan 5, Machelen, 1831

Property Features

Pentahotel Brussels Airport offers its guests a 24-hour fitness centre and in-room fitness. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces. Event space at this hotel measures 3767 square feet (350 square metres) and includes conference space. A vending machine, an arcade/games room, and multilingual staff are also featured at the business-friendly pentahotel Brussels Airport. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 3-star Machelen hotel is smoke free.

  • 1 building
  • 87 guestrooms or units
  • 4 levels
  • 3767 sq ft of conference space
  • 350 sq. m of conference space
  • Built in 1986
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Arcade/game room

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Diegem Station (0.8 km / 0.5 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Pentahotel Brussels Airport offers 87 accommodations with complimentary bottles of water and designer toiletries. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. 38-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on request.

  • In-room dining (limited hours)
  • Smart television
  • Cable channels
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Housekeeping (on request)
  • Hairdryer
  • Designer toiletries
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wardrobe or cupboard
  • In-room fitness
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy continental breakfast on weekdays from 6:30 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.

Pentalounge – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Pentalounge – On-site lobby lounge. A children's menu is available. Open 24 hours. Open daily.

Room service (during limited hours) is available.

A hosted evening meal is available for a surcharge on Monday, Tuesday, Wednesday and Thursday. Reservations are required.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre and in-room fitness.

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: EUR 20 per pet, per night
  • Weight limit: 44 lb per pet Service animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)

Tax ID - BE0408.083.849

This property accepts credit cards, debit cards and cash

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

Cashless transactions are available

On-site parties or group events are strictly prohibited

Long-term renters welcome

This property uses eco-friendly cleaning products

Noise-free guestrooms cannot be guaranteed

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property has a strict no-smoking policy. Violators will be subject to penalties (EUR 250).

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). The tax ID number is BE0408.083.849. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited. This property uses eco-friendly cleaning products. Long-term renters welcome. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and window guards in all accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Sustainability/community reinvestment (10% revenue or more)
  • Credit card pre-authorization
  • Comprehensive food waste policy
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Car not required
  • Long-term renters welcome
  • Staffed front desk
  • Events/parties not allowed
  • LGBTQ friendly
  • Smoke detector
  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Property follows sanitisation practices of WELL Health-Safety Rating (IWBI)
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Reservation might be required for some facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Children stay free - maximum age 3
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - BE0408.083.849
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours
  • Online penalty collection

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 5.49 per room, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 21 for adults and from EUR 10.5 for children
  • Secured self-parking fee: EUR 18.00 per night
  • Secured extended parking fee: EUR 60 per week
  • Pet fee: EUR 20 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Hosted evening meal: EUR 30

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • pentahotel Brussels Airport
  • pentahotel Hotel Brussels Airport
  • pentahotel Brussels Airport Hotel
  • Pentahotel Brussels Machelen
  • pentahotel Brussels Airport Hotel
  • pentahotel Brussels Airport Machelen
  • pentahotel Brussels Airport Hotel Machelen

You should know

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National Rating

Hotelstars Union assigns an official star rating for properties in Belgium. This property is rated 3 stars.

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