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Marriott Vacation Club® at Custom House, Boston

3.5 star property

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Photo gallery for Marriott Vacation Club® at Custom House, Boston

Rooftop terrace
Lobby
1 bedroom, in-room safe, blackout curtains, iron/ironing board
Mini-fridge, microwave, coffee/tea maker, cookware/dishes/utensils
Theatre show

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Gym
  • Breakfast available
  • Parking available
  • Bar
  • Laundry

Explore the area

Map
3 Mckinley Square, Boston, MA, 02109
  • Faneuil Hall Marketplace
    ‪3 min walk‬
  • TD Garden
    ‪14 min walk‬
  • Boston Common
    ‪18 min walk‬
  • Boston, MA (BOS-Logan Intl.)
    ‪7 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Non Smoking

32-inch flat-screen TV with satellite channels, pay films

Suite, 1 Bedroom, Non Smoking

  • 42 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, in-room safe, blackout curtains, iron/ironing board

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • 42.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Hearing Accessible)

32-inch flat-screen TV with satellite channels, pay films

Suite, 1 Bedroom (Hearing Accessible)

  • 42.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

32-inch flat-screen TV with satellite channels, pay films

Suite, 1 Bedroom (Mobility Accessible, Roll-In Shower)

  • 42.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Dagny Boston

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.7 out of 5, Exceptional, (5689)
The price is €754
for 1 room
includes taxes & fees
29 Apr - 30 Apr
The Dagny Boston

About this property

Marriott Vacation Club® at Custom House, Boston

Eco-certified hotel with a fitness center and a 24-hour front desk
This hotel features a fitness center, a bar/lounge, and valet parking. WiFi in public areas is free. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Change of bedsheets is available on request.
Marriott Vacation Club® at Custom House, Boston offers 84 accommodations with safes and coffee/tea makers. Accommodations are furnished with double sofa beds. 32-inch flat-screen televisions come with premium satellite channels and pay movies.

Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Boston hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Marriott Vacation Club® at Custom House, Boston's great location gets high marks from our customers. During your stay, you're just a quick walk from Faneuil Hall Marketplace. Enjoy features like free WiFi in public areas, plus a gym and a bar.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Continental breakfast served daily for a fee
  • Valet parking available for a fee
  • Services include dry cleaning/laundry and a porter
  • Onsite recreation includes a gym
  • Guests have great things to say about the location and the helpful staff
  • Steps from Faneuil Hall Marketplace and 14 minutes by foot from TD Garden
As a guest of Marriott Vacation Club® at Custom House, Boston, you'll find a fitness center, laundry facilities, and dry cleaning/laundry services. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The eco-certified Marriott Vacation Club® at Custom House, Boston also features express check-out, discounted use of a nearby fitness facility, and a porter. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Boston hotel.

For a fee, guests can enjoy continental breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Audubon, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (USD 56 per day; includes in/out privileges)
  • Onsite parking includes off-street options

Food and drink

  • Continental breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 2 to 10 for adults and USD 2 to 10 for children
  • A bar/lounge

Things to do

  • Billiards/pool table
  • Games
  • Gym

Family friendly

  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Mini-fridge
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Porter/bellhop

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Portable bathtub seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Microwave
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 2.00 to 10.00 for adults, and USD 2.00 to 10.00 for children
  • Valet parking fee: USD 56 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and outdoor lighting
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Front desk staff will greet guests on arrival at the property.
Property Registration Number ROC-11545442-009

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Boston Villas
Marriott Vacation Club Pulse Custom House Boston Aparthotel
Marriott's Custom House Villas
Marriott's Custom House Villas Aparthotel
Marriott's Custom House Villas Aparthotel Boston
Villas Boston
Marriott's Boston Custom House Villas Aparthotel
Marriott Vacation Club Pulse Custom House Aparthotel
Marriott Vacation Club Pulse Custom House Boston
Marriott Vacation Club Pulse Custom House
Marriotts Custom Resort
Marriotts Custom Hotel
Marriotts Custom Hotel
Marriott`s Custom House Hotel Boston
Marriotts Custom Resort
Marriott Boston
Marriott Vacation Club Pulse at Custom House Boston
Marriott's Boston Custom House Villas

Marriott Vacation Club® at Custom House, Boston Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 409 out of 532 reviews
Rating 8 - Good. 90 out of 532 reviews
Rating 6 - Okay. 21 out of 532 reviews
Rating 4 - Poor. 8 out of 532 reviews
Rating 2 - Terrible. 4 out of 532 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely spacious hotel in a great location in a very historical building. We travelled with our teenage son and we had plenty of space for our 4 night stay.
Stayed 4 nights in Jan 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Yoan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

8/10 Good

joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Gilles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located with excellent service The only less interesting element is the noise of the HVAC system
Stayed 5 nights in Dec 2024

10/10 Excellent

Cheryl, Huntington

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very well located. Beautiful property. Room was quite large and had all amenities we needed.
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved our stay! Perfect for our family of four. Loved the neighborhood and the entire space was beautiful and well decorated for the holidays.
Stayed 1 night in Dec 2024

10/10 Excellent

Amber

Stayed 1 night in Dec 2024

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities
We were told by the staff upon check in that we could have a room with a view of the harbor but that the room was not ready and we were told that we would have a couple of hours to wait and that we would receive a text message when the room was ready - at least by 4 pm. We waited until 5 pm and still no text so we went back to the desk only to be checked in to a room that was low and without a view. The manager that was on was VERY rude and unhelpful. She actually enjoyed telling us that the room that was supposed to be for us had been given away and lied that she was unaware that it was promised to us - despite the fact that the day shift desk folks had, in fact, passed the information along both verbally and in the computer. We never received any text that a room was even available and her attitude was, in essence, "oh well, that's just too bad". It certainly soured our experience as we had really been looking forward to celebrating a special occasion over the weekend.
Stayed 2 nights in Dec 2024

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful spot!
Great stay! We have stayed here many times & are always pleased! All the staff is lovely and accommodating! Great location! A short walk to the North End with fabulous Italian restaurants galore. And, of course, a stop at the modern bakery on Hanover street for cannolis and cappuccino !
Stayed 1 night in Dec 2024

10/10 Excellent

Jackson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overwhemly frendly....not just in speech, but in real deeds. When the hot cider was out in the lobby, I told the front desk (not a complaint, but thought they would wish to know to remedy), since I had already consumed as much as I wanted. I did not say my name nor was I asked. When I returned to my room, a staff member had delivered a cup of hot cider prior to my return within just a few minutes. I was pleasantly surprised and impressed! Just a wonderful stay and a great thank you to the staff, for such!
Stayed 3 nights in Dec 2024

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

snjezana

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Audrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

10/10 Excellent

Danna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Khristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff and hotel were beyond expectations.
Stayed 4 nights in Nov 2024

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Boston
Fabulous property in a great location staff couldn’t do enough to make the stay enjoyable
Stayed 2 nights in Oct 2024

8/10 Good

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and amazing observation deck!
Hotel was amazing! 360 observation deck was a nice bonus. Valet friendly and helpful with recommendations. There was one down fall, our room was located near the counting room and we could hear people talking when we were trying to sleep during the cocktail hours.
Stayed 2 nights in Oct 2024

10/10 Excellent

Claudia

Stayed 1 night in Jun 2024

10/10 Excellent

Luzminia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful historic hotel in great location
Stayed 3 nights in Oct 2024

10/10 Excellent

Katy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jayne

Stayed 3 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024