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Four Points by Sheraton San Jose Airport

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Four Points by Sheraton San Jose Airport

Breakfast, lunch and dinner served
Lobby lounge
Pillow-top beds, in-room safe, desk, blackout curtains
Exterior
Food and drink

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Free airport shuttle
  • Housekeeping
  • Parking available
  • Air conditioning
  • Laundry

Explore the area

Map
1471 N 4th Street, San Jose, CA, 95112
  • PayPal Park
    3 min drive
  • Kusan Uyghur Cuisine
    1 min walk
  • Gish Station
    8 min walk
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    4 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Four Points by Sheraton San Jose Airport

Hotel with free airport shuttle, in the vicinity of CSU San Jose State University
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Four Points by Sheraton San Jose Airport offers 195 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Four Points by Sheraton San Jose Airport. During your stay, you'll be within walking distance of Casino M8trix. Enjoy features like free WiFi in public areas and a free roundtrip airport shuttle, plus a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self parking and RV/bus/truck parking available for a fee
  • Services include dry cleaning/laundry, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 5 minutes by car from SAP Center at San Jose and 5 minutes from San Jose Convention Center
  • Free airport shuttle service
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business center and 5 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7586 square feet (705 square meters) and includes conference space. A fitness center, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Four Points by Sheraton San Jose Airport. A roundtrip airport shuttle is free (available on request). For a fee, parking is available.

This San Jose hotel is smoke free.

Four Points by Sheraton San Jose Airport has a restaurant serving breakfast, lunch, and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Self parking on site (USD 15.00 per day)
  • Motorhome/coach/lorry parking (subject to charges) on site
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 5:00 AM to 11 PM
  • Airport shuttle at scheduled times, on request

Food and drink

  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (7586 square feet)
  • Meeting rooms - 5

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room accessibility
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Biodegradable coffee stirrers
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Films for purchase

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 2:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from November 2 2024 to January 31 2025 (dates subject to change):
  • Bar/Lounge(s)
  • Business center
  • Dining venue(s)
  • Fitness facilities
  • Meeting facilities
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Jose Airport
San Jose Airport Hotel
Four Points Sheraton San Jose Airport Hotel
Four Points Sheraton San Jose Airport
Four Points By Sheraton Jose
Four Points by Sheraton San Jose Airport Hotel
Four Points by Sheraton San Jose Airport San Jose
Four Points by Sheraton San Jose Airport Hotel San Jose

Four Points by Sheraton San Jose Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 472 out of 1002 reviews" "
Rating 8 - Good. 306 out of 1002 reviews" "
Rating 6 - Okay. 101 out of 1002 reviews" "
Rating 4 - Poor. 63 out of 1002 reviews" "
Rating 2 - Terrible. 60 out of 1002 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vanda

Stayed 1 night in Aug 2024

2/10 Terrible

Mythili, ROSEVILLE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here. Horrible property and service.
Stayed 1 night in May 2024

10/10 Excellent

Erika

Stayed 1 night in Aug 2024

8/10 Good

Elizabeth

Stayed 1 night in Aug 2024

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
like- Convenient, quiet location. Not liked- Restaurant was closed. No advance notice of such.
Stayed 1 night in Sep 2024

10/10 Excellent

Mary Daisy

Stayed 1 night in Sep 2024

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice room was really nice. The only thing is at the time of check-in. I should've been told that they had construction going on above the floor that I was in.
Stayed 1 night in Sep 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2024

6/10 Okay

Jamie, Bluffdale

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel was highly disappointing due to the ongoing construction. Everything is closed, including the gym, bar, restaurant, and swimming pool, yet they still charge full price. The noise from construction is constant and very loud, lasting all day until around 8:00 PM every night.They provide earplugs, but it's not a solution when the banging is relentless, making it impossible to relax during the day.The property is cluttered with old furniture from remodeling. In the garage, the staff has created a makeshift area with this furniture where they gather to drink.This makes the environment feel unsafe and unprofessional, especially with empty alcohol bottles around. Walking to our car several times,the staff was being loud and behaving inappropriately, which felt quite intimidating, particularly since the garage is poorly lit. Very minimal interaction with the front desk, they did waive the $15 per day parking fee after I complained about not being informed of the construction and amenities when booking. In the bathroom the shower small black hairs stuck to the walls, which we had to rinse off before using. The glass door was filthy, and hadn't been cleaned in a long time. When I opened the door, the smell was terrible because our room was directly above the trash bins where I could even see rats rummaging through the bags! I strongly advise looking for a better place until construction is complete,the property is properly maintained and employees are better!
Stayed 3 nights in Aug 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under construction including restaurant, bar and pool. They gave away free ear plugs since construction starts early. Fans in hallways from wet carpet??? Misleading about the status and I wouldn’t stay here.
Stayed 1 night in Aug 2024

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service
Questionable location and old facilities but overall nice. Pool was closed during visit.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having to pay for parking while staying at the property made no sense if there was no secured parking lot.also I booked thru hotels.com and they still charged my card for the two nights after my stay. Which I got resolved but also inconvenient that I had to call multiple times to get my refund back. The construction and renovations I understand noise but giving your guest earplugs was a nice touch. Probably the least they could have done is give a complimentary breakfast instead of charging guest 10.99 for the inconvenience.
Stayed 2 nights in Aug 2024

4/10 Poor

JONGIG

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay...
Stayed 1 night in May 2024

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Sean

Business traveller
Nice enough hotel that was under construction. Lots of noise during the day but quiet at night. The website advertised a restaurant and bar which was one of the reasons I chose to stay(convenience), but was told it would not be open at all.
Stayed 1 night in Aug 2024

10/10 Excellent

Joddi

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mixed Feelings about My Short Stay
The man that checked me in was inappropriate and unprofessional. When I handed him my DL, he asked to see my nails. Why? Nothing about his loud and talkative personality was appealing or funny to me. There was an another male appeared to be training the man that helped me. I wish the other man served me! Mixed feelings: the elevator was outdated and the lobby’s ceilings were in disrepair but the room was classy and comfortable, as a Sheraton should be.
Stayed 1 night in Aug 2024

2/10 Terrible

Selina

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Fantasia

Business traveller
Excellent customer Service, room nice and comfy and courtesy shuttle service.
Stayed 1 night in Aug 2024

10/10 Excellent

Angel

Stayed 1 night in Jul 2024

10/10 Excellent

Chinmayi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
We stayed in a suite and it was generously sized and furnished very well. Adding extra ottomans, and laptop friendly side tables, ample charging ports make stays more comfortable. We paid $10 each for breakfast and it was worth it, however their coffee could be better.
Stayed 1 night in Aug 2024

8/10 Good

Fred Jr., Stockton

Business traveller
Liked: Cleanliness, staff & service
Restaurant was closed
Stayed 2 nights in Jul 2024

8/10 Good

Malinda

Stayed 2 nights in Aug 2024

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No frills. Great place to lay your head down after a busy day.
Stayed 2 nights in Aug 2024

8/10 Good

Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities
There was no ice machine on my floor, or fridge in the room, was a bit inconvenience but not a deal breaker. And we had a fire alarm go off at 3 am every guest had to step out but it eas a false alarm
Stayed 2 nights in Aug 2024