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The Catrina Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Catrina Hotel

Exterior
Exterior
Exterior
Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
Reception

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Laundry
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
2110 S El Camino Real, San Mateo, CA, 94403
  • San Mateo County Event Center
    18 min walk
  • Cathay Kitchen
    1 min walk
  • Hayward Park Station
    11 min walk
  • San Francisco, CA (SFO-San Francisco Intl.)
    13 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Non Smoking

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Double Bed, Accessible, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Memory-foam beds, individually decorated, individually furnished, desk

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Holiday Inn Hotel & Suites San Mateo-San Francisco SFO, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Gym
4.0 out of 5, Very good, (1002)
The price is €121
for 1 night
includes taxes & fees
1 Jan - 2 Jan
Holiday Inn Hotel & Suites San Mateo-San Francisco SFO, an IHG Hotel

About this property

The Catrina Hotel

Hotel with free parking, near San Mateo County Event Center
Laundry facilities, a 24-hour front desk, and express check-in are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a front-desk safe are onsite.
The Catrina Hotel offers 57 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. These individually decorated and furnished accommodations include desks. Beds feature memory foam mattresses. 55-inch Smart televisions come with digital channels.

Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and complimentary toiletries.

Our customers tell us they enjoy the helpful staff at The Catrina Hotel. During your stay, you'll be within walking distance of San Mateo County Event Center. Enjoy features like free WiFi in public areas and free self parking, plus laundry facilities.
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, laundry facilities, and a terrace
  • Just a 3-minute drive from San Mateo County Event Center and a few minutes from San Francisco Bay
  • Dogs welcome for a fee (restrictions apply)
As a guest of The Catrina Hotel, you'll find a terrace, laundry facilities, and express check-in. WiFi is free in public spaces. The Catrina Hotel also features express check-out and a front-desk safe. Free self parking is available.

This San Mateo hotel is smoke free.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Laundry facilities
  • Virtual front desk

Outdoors

  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Front entrance ramp
  • Grab bar near toilet
  • Toilet grab bar height (centimetres): 86
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 91
  • Hardwood flooring in public areas
  • Hardwood flooring in room
  • Lever door handles
  • Raised toilet seat
  • Raised toilet seat height (centimetres): 46
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • 2 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Humane treatment of captive wild animals
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating
  • Memory-foam mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 55-inch smart TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Access via exterior corridors
  • Desk
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
This virtual service hotel offers 24-hour guest support by text or phone.

Access methods

Staffed front desk

Pets

  • Pets: USD 35 per pet, per night
  • Only dogs are allowed
  • Maximum 2 (weight limit: 80 lbs per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. A virtual front desk provides assistance to guests.

We should mention

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

The Catrina by Kasa
The Catrina Hotel Hotel
The Catrina Hotel by Kasa
Kasa The Catrina San Mateo
The Catrina Hotel San Mateo
The Catrina Hotel Hotel San Mateo

The Catrina Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 260 out of 554 reviews" "
Rating 8 - Good. 154 out of 554 reviews" "
Rating 6 - Okay. 69 out of 554 reviews" "
Rating 4 - Poor. 27 out of 554 reviews" "
Rating 2 - Terrible. 44 out of 554 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lilia Jasmine

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby is so beautiful
Stayed 1 night in Sep 2024

2/10 Terrible

Noah

Stayed 1 night in Sep 2024

8/10 Good

May Florence

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Aug 2024

10/10 Excellent

Jose

Stayed 1 night in Aug 2024

10/10 Excellent

Miles

Stayed 1 night in Sep 2024

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, property conditions & facilities
This was a great alternative to spending a ton of money for a hotel in San Francisco. It's quite near two Caltrain stops that take you straight into downtown SF. The rooms were clean. The beds were comfortable. The air conditioner worked great. Although it's right on a major road, our room was really quite quiet. And there's lots of great food in downtown San Mateo. Good ratio of value to cost.
Stayed 2 nights in Aug 2024

10/10 Excellent

Kent

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying here and would definitely be our 1st option whenever we are in the SF area. Quiet and safe. Rooms were cleaned and parking is spacious.
Stayed 2 nights in Aug 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice get away
Room was clean and service was nice.
Stayed 1 night in Sep 2024

8/10 Good

Dominique

Business traveller
Liked: Staff & service, property conditions & facilities
Quiet at night.
Stayed 3 nights in Aug 2024

4/10 Poor

Darrella

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Aug 2024

8/10 Good

Juana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and clean
Stayed 2 nights in Aug 2024

4/10 Poor

Kristy

Disliked: Staff & service
Everything is remote no live person and long wait for using computer at checkin
Stayed 1 night in Aug 2024

10/10 Excellent

Eric

Stayed 3 nights in Aug 2024

8/10 Good

sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. The room itself was adequate for my needs and a very comfortable bed. Some cosmetic items need attention to in the room and as I suggested that more adequate lighting be provided at the workstation.
Stayed 1 night in Aug 2024

10/10 Excellent

Sharron, Monterey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and our room had been recently renovated to a very good standard. The gentleman at the reception was very professional and kind.
Stayed 1 night in Aug 2024

10/10 Excellent

Carrie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful rooms, very clean and spacious. The theme of the hotel is very cool; loved the design
Stayed 2 nights in Aug 2024

6/10 Okay

Blake

Stayed 1 night in Aug 2024

10/10 Excellent

Terrence

Stayed 1 night in Aug 2024

10/10 Excellent

carolyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and quiet.
Stayed 1 night in Aug 2024

2/10 Terrible

Kayla

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived, the front desk area had no employees. The building was extremely hot. We had to check in via the virtual assistant, he was nice but it was weird. We were given a piece of paper that had the room code. The doors make you scan your palm before you enter the code, which was weird. The room was also way too hot and smelled like mold. The whole place was sketchy. We ended up booking a different hotel and leaving. I wish I could get my money back.
Stayed 2 nights in Aug 2024

8/10 Good

barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2024

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Takeshi

Stayed 3 nights in Aug 2024

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Some big limitations
Check-in was done via a video call. Unfortunately the agent had a thick accent and the video stream was choppy, so it was difficult to understand him, so I had to ask him to repeat himself a few times. Room was pretty dark, only one overhead light and it was right over the door. Half the room was lit by small desk lights, that were not bright enough to read by. I was locked out of my room because the electronic keypad battery died. Without a live person onsite after dark I was stuck for 30 minutes unable to get into my room.
Stayed 2 nights in Aug 2024