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Rafaelhoteles Atocha

4.0 star property
VIP Access

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Photo gallery for Rafaelhoteles Atocha

Bar (on property)
Bar (on property)
Porch
Property amenity
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Gym
  • Room service
  • Parking available
  • 24/7 front desk

Explore the area

Map
Calle Méndez Alvaro , 30, Madrid, Madrid, 28045
  • El Retiro Park
    ‪20 min walk‬
  • Prado Museum
    ‪3 min drive‬
  • Gran Via
    ‪4 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Junior Suite

Junior Suite

Junior Suite

  • 37 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Family Room

Family Room

Family Room

  • 34 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Sofa Beds

View all photos for Standard Double Room (2 adult + 1 child)

Minibar, in-room safe, desk, blackout curtains

Standard Double Room (2 adult + 1 child)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room (extra bed)

Minibar, in-room safe, desk, blackout curtains

Double Room (extra bed)

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, blackout curtains

Standard Double or Twin Room

  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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Meeting facility

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4.6 out of 5, Wonderful, (1101)
The price is €210
for 1 room
includes taxes & fees
12 Apr - 13 Apr
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About this property

Rafaelhoteles Atocha

Hotel with a 24-hour fitness center, near Museo Nacional Centro de Arte Reina Sofía
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a conference center, and self parking.
Rafaelhoteles Atocha offers 245 accommodations with minibars and safes. 32-inch flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, designer toiletries, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Rafaelhoteles Atocha. During your stay, you'll be within walking distance of Museo Nacional Centro de Arte Reina Sofía. Free WiFi in public areas, a restaurant, and a 24-hour gym are available.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym
  • Within a 15-minute walk of Museo Nacional Centro de Arte Reina Sofía and Espacio Ibercaja Delicias
  • Local-area shuttle service available for a fee
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 11485 square feet (1067 square meters) and includes a conference center. A 24-hour fitness center, a terrace, and a vending machine are also featured at the business-friendly Rafaelhoteles Atocha. The hotel can provide concierge services and wedding services. Parking is available for a fee.
For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM.
Rafaelhoteles Atocha has a restaurant serving breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge)
  • Covered parking on site (EUR 22 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 16 for adults and EUR 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • Conference centre (11,485 square foot of space)

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 42.9 per day.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 5 for children
  • Covered self parking fee: EUR 22 per night
  • Rollaway bed fee: EUR 42.9 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • One child 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Rafaelhoteles
Rafaelhoteles Atocha
Rafaelhoteles Hotel
Rafaelhoteles Hotel Atocha
Atocha Hotel Rafael
Hotel Rafael Atocha
Rafaelhoteles Atocha Hotel Madrid
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Hotel
Rafaelhoteles Atocha Madrid
Rafaelhoteles Atocha Hotel Madrid

Rafaelhoteles Atocha Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 412 out of 1068 reviews
Rating 8 - Good. 449 out of 1068 reviews
Rating 6 - Okay. 133 out of 1068 reviews
Rating 4 - Poor. 47 out of 1068 reviews
Rating 2 - Terrible. 27 out of 1068 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Doreen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was very well set. My kids loved this place. The employees where very helpful also. I would stay here again if i visit Madrid. Amazing city 😇
Stayed 1 night in Dec 2024

10/10 Excellent

MD Hasanul

Stayed 1 night in Dec 2024

8/10 Good

Jhan, Miami

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice location and service was quite good too . Thank you for having me
Stayed 4 nights in Dec 2024

10/10 Excellent

Katherin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 3 nights in Dec 2024

6/10 Okay

wendy

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Shower and shampoo gel bottle is empty. Ask if we could have an upgrade room. The front desk lady did not care to take care us. The room curtain dropped down hit the table very dangerous..
Stayed 1 night in Dec 2024

10/10 Excellent

Sergio

Stayed 5 nights in Dec 2024

10/10 Excellent

Edward H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, good service, friendly, very convenient. However breakfast wasn't my type
Stayed 4 nights in Dec 2024

10/10 Excellent

Edward H

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked... the staff members, very profesional, very clean in and out, but not too exited about the bathrooms, (no privacy) Didn't like... the restaurant, I ask the cheff to prepare me some scramble eggs with diced tomato and onions she denied to prepare i, only fry egg or omelets, really? What's the difference? Ho well. That kill my appetite
Stayed 2 nights in Dec 2024

4/10 Poor

Petr

Business traveller
Disliked: Property conditions & facilities, room comfort
Avoid for business
Pretty run down hotel. Definitely not worth the £150 per night. I would avoid it! Room smell of cigarettes smoke. Bathroom has loose tile. Shower was leaking around the handle. No ironing equipment so not usable for business trip. The location isn't great either too far from metro
Stayed 2 nights in Nov 2024

6/10 Okay

Heena

Travelled with partner
Liked: Staff & service
Very basic property .
Stayed 2 nights in Nov 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

ka yan

Stayed 2 nights in Oct 2024

6/10 Okay

Ronny

Travelled with family
Liked: Cleanliness, staff & service
Nothing was unique Bare bone
Stayed 1 night in Oct 2024

6/10 Okay

Melanie

Liked: Cleanliness
Disliked: Staff & service
Poor customer service
Stayed 2 nights in Oct 2024

10/10 Excellent

Najla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean rooms
Stayed 3 nights in Oct 2024

6/10 Okay

Melanie

Business traveller
Liked: Cleanliness
The hotel was clean and functional but expensive for what you get. I didn't like the bar area set up. The room was spacious but there was nothing like water or coffee available.
Stayed 1 night in Oct 2024

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Updated, clean and spacious room within walking distance of Atocha train station, Prado Museum and Buen Retiro park. Restaurant food and service was excellent and economical.
Stayed 1 night in Oct 2024

2/10 Terrible

P

Travelled with family
Disliked: Amenities, property conditions & facilities
The hotel is large and not tiny, the rooms are a good size, but our room had a few issues. The floors were not clean and also he room was noisy, you can hear people in the room above you. The area doesn't have a lot of food places nearby but uber was beneficial.
Stayed 3 nights in Oct 2024

6/10 Okay

Morag

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location (we wanted to be near Atocha train station and don't mind walking to reach attractions). Room was very clean and the bed fairly comfortable. Reception staff were welcoming and helpful. However, the first room we were given had a broken bed. We were moved to another room without any fuss, but that room smelled of stale smoke and had a broken door handle on the bathroom. Noise from the neighbouring room was very loud, we were able to identify what they were watching on TV and listen to them coughing. Breakfast buffet was good. We thought about eating dinner in the hotel but it was expensive and we couldn't find a member of staff so we went elsewhere. Overall, for the price paid I would expect more and would not recommend.
Stayed 1 night in Oct 2024

8/10 Good

Annamarie

Stayed 1 night in Sep 2024

10/10 Excellent

andres

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Sep 2024

10/10 Excellent

Twinky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and friendly staff. Thank you!
Stayed 2 nights in Aug 2024

8/10 Good

gerhard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was too small
Stayed 3 nights in Sep 2024

8/10 Good

Kiril

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety
Stayed 6 nights in Aug 2024