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Hostal El Pilar

2.0 star property

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Photo gallery for Hostal El Pilar

Front of property
Reception
Hallway
Double Room, Private Bathroom
Terrace/patio

Reviews

8.2 out of 10
Very good

Popular amenities

  • Laundry
  • 24/7 front desk
  • Housekeeping
  • Air conditioning
  • Free WiFi

Explore the area

Map
Calle de las Carretas, 13, Madrid, Madrid, 28012
  • Puerta del Sol
    ‪1 min walk‬
  • Plaza Mayor
    ‪6 min walk‬
  • Gran Via
    ‪6 min walk‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪30 min drive‬

Room options

View all photos for Single Room, Private Bathroom

Single Room, Private Bathroom

Single Room, Private Bathroom

  • 7 sq m
  • City view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Triple Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Triple Room, Private Bathroom

  • 16 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Double Room, Private Bathroom

Premium bedding, in-room safe, desk, blackout curtains

Double Room, Private Bathroom

  • 12 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

Quadruple Room, Private Bathroom

  • 20 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

Similar properties

Property entrance

Hostal Castilla II - Puerta del Sol

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Housekeeping
4.1 out of 5, Very good, (748)
The price is €400
for 1 room
includes taxes & fees
26 Mar - 27 Mar
Hostal Castilla II - Puerta del Sol

About this property

Hostal El Pilar

Hostal with a 24-hour front desk, steps from Puerta del Sol
Along with concierge services, this smoke-free hostal has laundry facilities and a 24-hour front desk. WiFi in public areas is free. Additionally, tour/ticket assistance, a front-desk safe, and multilingual staff assistance are onsite.
Hostal El Pilar offers 38 accommodations with safes and complimentary toiletries. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at Hostal El Pilar. During your stay, you're just a quick walk from Puerta del Sol. Enjoy features like free WiFi in public areas, plus concierge services and laundry facilities.
  • Free WiFi
  • Services include a concierge, tour or ticket assistance, and luggage storage
  • Steps from Puerta del Sol and 6 minutes by foot from Plaza Mayor
As a guest of Hostal El Pilar, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi. Hostal El Pilar also features concierge services, laundry facilities, and a front-desk safe.

This Madrid hostal is smoke free.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Family friendly

  • Laundry facilities

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer (on request)
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 22-inch flat-screen TV

More

  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Cashless transactions are available
Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

El Pilar Hostal
Hostal El Pilar
Hostal Pilar
Hostal Pilar Hostel
Hostal Pilar Hostel El
Hostal El Pilar Hotel Madrid
Hostal El Pilar Madrid
El Pilar Madrid
Hostal El Pilar Hostal
Hostal El Pilar Madrid
Hostal El Pilar Hostal Madrid

Hostal El Pilar Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 200 out of 499 reviews
Rating 8 - Good. 175 out of 499 reviews
Rating 6 - Okay. 71 out of 499 reviews
Rating 4 - Poor. 33 out of 499 reviews
Rating 2 - Terrible. 20 out of 499 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location! It's easy to find something to eat! Walkable!
Stayed 1 night in Dec 2024

6/10 Okay

Chona

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Loved the location
Stayed 2 nights in Nov 2024

8/10 Good

Jenny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location!
Stayed 1 night in Dec 2024

8/10 Good

Darko

Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
The place is in good location, they don't have ironing for clothes, you must to leave the key on the reception.
Stayed 3 nights in Oct 2024

8/10 Good

Kelly

Stayed 2 nights in Oct 2024

8/10 Good

Adolfo, Redondo Beach

Liked: Cleanliness, staff & service
The property is a few steps away from Puerta del Sol, close to many of Madrid’s main attractions within walking distance, same as Sol’s Metro station. We stayed in two different rooms, they were quite small but clean and confortable. Since it’s in front of a busy street with bars and restaurants, it was a bit noisy to the point we woke up in the middle of the night once.
Stayed 3 nights in Nov 2024

10/10 Excellent

Regla C

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente ubicacion , zona muy muy animada !!
Stayed 2 nights in Oct 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was exactly as advertised. Area around hotel can be noisy, but I knew that in advance, so no surprise. Clean. Staff was friendly, courteous and professional.
Stayed 3 nights in Oct 2024

8/10 Good

Christian

Stayed 4 nights in Oct 2024

4/10 Poor

Svetlana, Bridgeville

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hostal is located in old building with horrible odor inside. No ventilation , air conditioner does not work. We got the smallest room possible instead of double room for which we paid $195 for the first night. Concierge promised to give us another room next day, we stayed in that room for 4 days but never been moved to a room we paid for. The bed, pillow and bedding is in poor condition, one small chair. There is no breakfast, no iron, no hair dryer, no minim fridge, not even a lobby to sit in to do some work or have a coffee and meet up) plain just a bed and a bathroom that’s it. The electric outlet gives yellow sparkles when plugged or when the light needs to turn on/off. Overall unpleasant experience. The staff is not that friendly or compassionate. We wouldn’t stay there again. And I won’t recommend to stay there. it’s convenient as a location but not if you have a car. There are many different hostels around- give a try but do not fall for Hostal El Pilar
Stayed 4 nights in Oct 2024

8/10 Good

David

Stayed 2 nights in Oct 2024

10/10 Excellent

ROY, SAN JOSE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is exceptionally kind and helpful. Very convenient location . Safe and clean
Stayed 1 night in Oct 2024

6/10 Okay

Peter

Disliked: Property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Khalid

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice location
Nice staff
Stayed 2 nights in Oct 2024

10/10 Excellent

Luis Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect site
Stayed 7 nights in Oct 2024

10/10 Excellent

ROY, SAN JOSE

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ubicación excelente y el personal de lo mejor . Muy recomendado .
Stayed 6 nights in Oct 2024

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, room comfort
Superb Staff.
Excellent friendly staff good WiFi great location .
Stayed 6 nights in Sep 2024

10/10 Excellent

raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location; small room but very CLEAN. Great value.
Stayed 1 night in Sep 2024

10/10 Excellent

Theresa

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Central Location.
Stayed 4 nights in Sep 2024

10/10 Excellent

Estela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 1 night in Sep 2024

10/10 Excellent

Gordon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Staff booking wasn't good.
Hotel staff were fantastic room was clean and comfortable. Unfortunately when I arrived I was told I only had a double bed which was no good. I expressly requested 2 single beds this was no good so my friend had to find other accommodation and it cost me more money. I'm not happy it wasn't hotel's fault they said they can't guarantee this but you can request. I will seriously be grateful if you can rectify this kind of problem I will not be as confident with hotel.com as before and could look at alternatives kind regards Gordon Faulkner.
Stayed 1 night in Sep 2024

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities
Convenient location, clean room, private bathroom and free wifi.
Stayed 1 night in Sep 2024

4/10 Poor

Salha nuha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The place is very plain if you are looking for just to sleep then it’s ok but nothing else (no breakfast, no iron, no hair dryer, no minim fridge, not even a lobby to sit in to do some work and meet up) plain just a bed and a bathroom that’s it I wouldn’t stay there again Yes it’s convenient as a location but not if you have a car
Stayed 1 night in Aug 2024

10/10 Excellent

federico

Stayed 2 nights in Jul 2024

8/10 Good

Boris

Travelled with family
Liked: Cleanliness, staff & service
On a good side: Very friendly and responsive staff. Room was very clean, bed was good. Location is awesome. On a bad side: Wi-fi doesn’t exist there. Laundry is declared but not available, it was critical for us when we made the choice.
Stayed 3 nights in Jul 2024