Crowne Plaza London - Heathrow, an IHG Hotel - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Standard Room, 1 Double Bed, Business Lounge Access | Property amenity

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service

Hot tub

Gym

Bar

Parking available

Pool

Explore the area

Stockley Road, West Drayton, England, UB7 9NA

Stockley Park
16 min walk
London Motor Museum
5 min drive
Airport Bowl
6 min drive
London (LHR-Heathrow)
9 min drive

Room options

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Double Bed with Sofa bed

22 sq m
Sleeps 4
1 Double Bed and 1 Double Sofa Bed

Premium Room, 1 King Bed, Business Lounge Access

Sleeps 2
1 King Bed

Standard Room, 1 Double Bed, Accessible

22 sq m
Sleeps 2
1 Double Bed

Premium Room, 1 King Bed, Business Lounge Access

Sleeps 2
1 King Bed

Standard Room, 2 Double Beds

22 sq m
Sleeps 4
2 Double Beds

Standard Room, 2 Double Beds, Accessible

Sleeps 4
2 Double Beds

Standard Room, 1 Double Bed, Business Lounge Access

22 sq m
Sleeps 2
1 Double Bed

Premium Room

28 sq m
Sleeps 2
1 King Bed

Standard Room

28 sq m
Sleeps 2
1 Double Bed

Standard Room, 1 Double Bed

22 sq m
Sleeps 2
1 Double Bed

Similar properties

Free WiFi

Restaurant

Air conditioning

Gym

for 1 night

includes taxes & fees

7 Dec - 8 Dec

About this property

Crowne Plaza London - Heathrow, an IHG Hotel

Hotel in West Drayton with 2 restaurants and a health club

2 restaurants, an indoor pool, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a sauna are onsite.

Crowne Plaza London - Heathrow, an IHG Hotel offers 465 accommodations with minibars and safes. A pillow menu is available. Plasma televisions come with premium satellite channels. Bathrooms include shower/tub combinations, bathrobes, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

An indoor pool and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Children under 16 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

During your stay at Crowne Plaza London - Heathrow, an IHG Hotel, you'll be within walking distance of Stockley Park. Free WiFi in public areas, 2 restaurants, and an indoor pool are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy British cuisine while dining at Orwells Brasserie
English breakfast served daily for a fee
Self parking and extended parking available for a fee
Take a swim in the indoor pool or soak in the spa tub
Services include dry cleaning/laundry, a concierge, and a porter
Onsite recreation includes a gym, a steam room, and a sauna
12 minutes by car from Windsor Castle and 15 minutes from LEGOLAND® Windsor
Airport shuttle service available for a fee
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

As a guest of Crowne Plaza London - Heathrow, an IHG Hotel, you'll find an indoor pool, a health club, a spa tub, and a sauna. There are 2 restaurants on site, along with a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A terrace, multilingual staff, and a garden are also featured at the business-friendly Crowne Plaza London - Heathrow, an IHG Hotel. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4-star West Drayton hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 6 AM to 10 AM.

Orwells Brasserie - This restaurant specializes in British cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Dr O Driscolls Irish Bar - This pub specializes in British cuisine and serves dinner and light fare. Open daily.

Starbucks - Onsite coffee shop. Open daily.

24-hour room service is available.

Languages

Arabic, Dutch, English, French, German, Hungarian, Italian, Japanese, Lithuanian, Polish, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (GBP 16.00 per day)
Extended parking on site (GBP 16 per day)
Wheelchair-accessible parking and van parking available
24-hour return airport shuttle (surcharge)
Airport shuttle at scheduled times

Food and drink

English breakfast available for a fee daily 6 AM–10 AM: GBP 18.50 per person
2 restaurants
1 bar
24-hour room service

Restaurants on site

Orwells Brasserie
Dr O Driscolls Irish Bar
Starbucks

Things to do

Fitness centre
Indoor pool
Sauna
A hot tub
Steam room

Family friendly

Free cots/infant beds
Indoor pool
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop

Business services

Business centre
Computer station
Conference space
Meeting rooms

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Assistive listening devices in meeting rooms
Lift
Portable shower seat
Visual fire alarm
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible van parking
Wheelchair-accessible (may have limits)

Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Designer toiletries
Private bathroom
Shower/bath combination
Towels

Entertainment

Plasma TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Minibar

Connecting rooms available
Desk
Iron/ironing board
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets: GBP 20 per pet, per night
Only dogs and cats are allowed
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are available for GBP 30.0 per night.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 18.50 per person
Airport shuttle fee: GBP 7
Self parking fee: GBP 16.00 per day
Extended parking fee: GBP 16 per day
Pet fee: GBP 20 per pet, per night
Service animals are exempt from fees
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 6:30 AM to 8:00 PM.
Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Crowne Plaza Heathrow

Crowne Plaza Heathrow London

Crowne Plaza London Heathrow

Crowne Plaza London Hotel Heathrow

Heathrow Crowne Plaza

London Crowne Plaza Heathrow

London Heathrow Crowne Plaza

Crowne Plaza Hotel London-Heathrow West Drayton, Greater London

Crowne Plaza West Drayton

Crowne Plaza London Heathrow Hotel West Drayton

Crowne Plaza London Heathrow Hotel

Crowne Plaza London Heathrow West Drayton

Crowne Plaza London Heathrow

Crowne Plaza London Heathrow an IHG Hotel

Crowne Plaza London - Heathrow, an IHG Hotel Hotel

Crowne Plaza London - Heathrow, an IHG Hotel West Drayton

Crowne Plaza London - Heathrow, an IHG Hotel Hotel West Drayton

Crowne Plaza London - Heathrow, an IHG Hotel Reviews

8.0

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

10/10 Excellent

Djahid

15 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2020

8/10 Good

Robert

Travelled with family

13 Mar 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Mar 2020

4/10 Poor

Verified traveller

Business traveller

18 Feb 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is practically a village it has everything you could want. My room was very well presented and staff were very helpful. I have no complaints

Stayed 1 night in Feb 2020

2/10 Terrible

jimmy

Business traveller

4 Feb 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

not good

room smelt of smoke. shower didn't work correct lot of noise due to people coming and going all hours

Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family

15 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great at the hotel.. One problem - the hotel hoppa ticket machine didn't deliver the four tickets I booked and paid for. The staff kindly contacted the driver TO the airport and that went well, but there was no return ticket, so I paid again. Not thehotel's responsibility, but a facility which needs sorting.

Stayed 1 night in Jan 2020

4/10 Poor

Chanelle

13 Jan 2020

Liked: Property conditions & facilities, room comfort

Disliked: Staff & service

Awful food

I stayed here Saturday with my boyfriend for one night and paid £15 each for the breakfast I am really upset by the quality of the breakfast considering the amount we paid. It has even made my partner really ill and he has had to take the day of work due to a really upset stomach I think a refund of £30 would be sufficient for the anguish this has caused. Not only has this made the hotel stay awful the lay out of the food was appalling. It looked like something a twelve year old would of put together. I hope I hear back from you Kind regards Chanelle

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Travelled with family

12 Jan 2020

Liked: Cleanliness, amenities, property conditions & facilities

.Clean and functional enough for one night stay ....

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

10 Jan 2020

Liked: Cleanliness, staff & service

A lovely hotel with great facilities and pleasant staff HOWEVER £16 to park a day whilst in residence there is not only extortionate but in my opinion completely wrong. If you are staying at the hotel then parking should be free

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family

8 Jan 2020

Liked: Cleanliness, staff & service, room comfort

Great staff

Exceptional service! The staff was amazing. There was great amenities and perfect location for us.

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

6 Jan 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jan 2020

8/10 Good

Anthony

Travelled with family

4 Jan 2020

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Needs some work

Hotel is clean and well located. However the bath / shower tap was broken in my room and the wall sockets felt insecure

Stayed 1 night in Jan 2020

4/10 Poor

John

Travelled with family

3 Jan 2020

Disliked: Cleanliness, staff & service, room comfort

Small break away

Staff on arrival was rude £16 per night for parking Never made our room up for 2 days Every time we order food from the bar it came out wrong . They add device charge without asking if you want to pay it . Spa area you must be with your child unless they are over 18 as they have no life Gaurds on duty which was annoying as all our children can swim very well but we had to be in the pool with them at all times Overall not a bad hotel good location need to teach there staff some manners

Stayed 4 nights in Dec 2019

8/10 Good

Robert

2 Jan 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beware of the shuttle bus!

I picked this hotel because it said it had a shuttle to Heathrow Airport. To my surprise it was not free. Nowhere did I see a cost involved. I even emailed the hotel to ask about the shuttle and then there was no mention of cost in the reply. This was disappointing and made the overall experience not as good as it should have been.

Stayed 1 night in Dec 2019