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The Westin Resort & Spa, Cancun

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Resort & Spa, Cancun

Exterior
On the beach, sun-loungers, beach umbrellas, beach massages
Exterior
Room, 1 King Bed, Non Smoking, Ocean View
Breakfast buffet

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Spa
  • Gym
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Room service
    Room service

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    2 min drive
  • Delfines Beach
    3 min drive
  • El Rey Ruins
    5 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Balcony)

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

Junior Suite, 1 Bedroom, Non Smoking, Lagoon View

  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

Deluxe Room, 2 Double Beds, Non Smoking, Ocean View (Balcony)

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

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About this property

The Westin Resort & Spa, Cancun

Stylish hotel on the shore with 4 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a poolside bar, and 2 bars/lounges
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Indulge with massages, aromatherapy, or reflexology at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the location
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Sea & Stones Restaurant - Onsite restaurant. Guests can enjoy drinks at the bar.
Arena Sports Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Sea & Stones Restaurant
  • Arena Sports Bar
  • Sabor Casual Kitchen

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Basketball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms - 11

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Raised toilet seat
  • Step-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from October 3 2024 to November 21 2024 (completion date subject to change). The following areas are affected:
  • Elevator
  • Select guestrooms

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting
Front desk staff will greet guests on arrival.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 762 out of 1469 reviews" "
Rating 8 - Good. 356 out of 1469 reviews" "
Rating 6 - Okay. 169 out of 1469 reviews" "
Rating 4 - Poor. 89 out of 1469 reviews" "
Rating 2 - Terrible. 93 out of 1469 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OMG WE LOVED IT! The westin hotel is amazing space to relax and enjoy vacations!
Stayed 1 night in Aug 2024

10/10 Excellent

Bernard, Arlington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 5 nights in Jun 2024

8/10 Good

Slavek

Travelled with family
Liked: Cleanliness, staff & service, amenities
Property was nice but a bit outdated. Restaurant was great. Staff are all friendly, except for maybe 1 waiter and 1 maintenance. No nightly entertainment. Spa is expensive. Property is on the end of the island that is far from all the fun. It’s on the beach so that’s hard to beat, and the water was beautiful, made up for all the seaweed on the white sand beach
Stayed 4 nights in Aug 2024

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
The conditions of the hotel are ok. The service in general was good. The only detail that we did not like is that the check in was too long, more than 20 minutes.
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved how close to the beach it was. Great selection of pools. Staff super friendly. We participated in some of the daily activities that they offered-making bracelets and playing beach soccer. The restaurants had good food. It is far away from popular places on the strip, but bus stop is close by.
Stayed 4 nights in Jul 2024

10/10 Excellent

Yvette

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel . Good customer service, attentive service.
Stayed 3 nights in Aug 2024

4/10 Poor

Snousi

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is awesome but The management is not professional .
Stayed 6 nights in Aug 2024

10/10 Excellent

JAIME

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Excellent attention and service. Mr. Hilario and your team was great and very polite. Thank you.
Stayed 2 nights in Aug 2024

8/10 Good

Israel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful but very far from the main areas of la zona hotelera. The bed was hard and rocked back and forth. There's only two restaurants and only one of them has bfast which is way over priced and closed at 11am. The service is pretty good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Joel Pedro De

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Jul 2024

8/10 Good

Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great beach location, public transportation going towards the main road to downtown via the airport could be very useful as taxis are very expensive since we are at the most southern point of the Zona Hotelera. The public buses are great transportation but the traffic could be very bad. Going from our hotel to downtown Cancun.
Stayed 9 nights in Aug 2024

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check out
I wish check out was at 1 pm
Stayed 5 nights in Aug 2024

6/10 Okay

Nathaniel

Travelled with partner
Liked: Cleanliness
The property was older but kept in good condition
Stayed 5 nights in May 2024

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort stay. Everything one needs for a relaxing escape. Easy beach and pool access. Plenty of chairs, umbrellas, and waiters who will bring you drinks as you rest in the sun.
Stayed 2 nights in Aug 2024

10/10 Excellent

arii

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great. Really enjoyed the stay!
Stayed 5 nights in Jul 2024

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding staff and loved the week my family and I spent. Looking forward to coming back.
Stayed 6 nights in Aug 2024

10/10 Excellent

Annabel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent people service specially the concierge
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, spacing for everyone to lounge and and enjoy the . Amazing staff and nice choices for dinning.
Stayed 4 nights in Jul 2024

10/10 Excellent

rosalina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything
Stayed 2 nights in Jul 2024

8/10 Good

Katrina Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice resort
Stayed 4 nights in Aug 2024

10/10 Excellent

T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We've stayed at the Westin before so we returned. I absolutely LOVE the staff so my few compliants isn't because of the staff, it's Westin. Javier was kind enough to help us move to a different room because the bathroom was horrible, Westin NEEEED to start updating like NOW!!! Martin, Virginia, Genero(I hope I spelled his name correctly), Ricardo, Rene, Lorenzo, and many others(I can't remember their names) were AMAZING!!! Because of them, we didn't want to leave, they treated us like family. I hope Westin reads this review and let their AMAZING staff know how wonderful they are.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Migdiala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service and safety
Stayed 3 nights in Aug 2024

10/10 Excellent

Jansen Belard

Liked: Cleanliness, staff & service, property conditions & facilities
yesirr
Stayed 6 nights in May 2024