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The Westin Resort & Spa, Cancun

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Westin Resort & Spa, Cancun

Outdoor wedding area
Outdoor wedding area
4 outdoor pools, pool umbrellas, pool loungers
Lobby
Banquet hall

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
  • Bar
  • Hot tub
  • Room service
  • Spa
  • Gym

Explore the area

Map
Boulevard Kukulcan Km 20, Cancun, QROO, 77500
  • Iberostar Cancun Golf Course
    2 min drive
  • Delfines Beach
    3 min drive
  • El Rey Ruins
    5 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    12 min drive

Room options

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony) | Living area

Presidential Suite, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 324 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Suite, 1 Bedroom, Non Smoking, Ocean View | Living area

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 116 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

Deluxe Room, 1 King Bed, Balcony, Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Lagoon View

Deluxe Room, 1 King Bed, Balcony, Lagoon View

Deluxe Room, 1 King Bed, Balcony, Lagoon View

  • 54 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

Junior Suite, 1 Bedroom, Lagoon View

  • 57 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

Room, 2 Double Beds, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Lagoon View

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

Deluxe Room, 2 Double Beds, Balcony, Lagoon View

  • 54 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

Deluxe Room, 2 Double Beds, Balcony, Ocean View

  • 54 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

Room, 1 King Bed, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

Room, 2 Double Beds, Non Smoking, Lagoon View

  • 42 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

Room, 1 King Bed, Non Smoking, Ocean View

  • 42 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Aerial view

Emporio Cancun Optional All Inclusive

Pool
All-inclusive
Spa
Kids pool
3.9 out of 5, Good, (1501)
The price is €217
for 1 room
includes taxes & fees
4 Jan - 5 Jan
Emporio Cancun Optional All Inclusive

About this property

The Westin Resort & Spa, Cancun

On beach with 4 outdoor pools, near El Rey Ruins
Catch some rays at the beach or spend the day relaxing at The Westin Resort & Spa, Cancun's full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants. Change of bedsheets is available on request.
The Westin Resort & Spa, Cancun offers 379 accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Beds feature pillowtop mattresses. LED televisions come with cable channels. Bathrooms include separate bathtubs and showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of the helpful staff at The Westin Resort & Spa, Cancun. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Features include free WiFi in public areas and free self parking, plus 4 outdoor pools.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 3 restaurants, a poolside bar, and a bar/lounge
  • Take a swim in the 4 outdoor pools or soak in the spa tub
  • Indulge with hot stone massages, aromatherapy, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a steam room
  • Guests have great things to say about the beach and the breakfast
  • Just a 2-minute drive from Iberostar Cancun Golf Course and a few minutes from Delfines Beach
Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At The Westin Resort & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. This beach hotel also offers a children's pool, outdoor tennis courts, and a spa tub. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Cancun hotel.

Sea & Stones Restaurant - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
Arena Sports Bar - This restaurant serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Sabor Casual Kitchen - This restaurant serves breakfast only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 restaurants
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • Sea & Stones Restaurant
  • Arena Sports Bar
  • Sabor Casual Kitchen

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Basketball
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms - 11

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Reflexology
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Handrails in stairwells
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Raised toilet seat
  • Step-free path to entrance
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible bathroom dressing table
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • LED TV

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include outdoor lighting
Front desk staff will greet guests on arrival.

Property is also known as

Cancun Westin Resort
Westin Cancun
Westin Resort Cancun
Cancun Westin
The Westin Resort Spa Cancun
Westin Hotel Cancun
Westin Resort & Spa Cancun Hotel Cancun
Westin Resort And Spa Cancun
Westin Resort

The Westin Resort & Spa, Cancun Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 798 out of 1525 reviews" "
Rating 8 - Good. 367 out of 1525 reviews" "
Rating 6 - Okay. 174 out of 1525 reviews" "
Rating 4 - Poor. 89 out of 1525 reviews" "
Rating 2 - Terrible. 97 out of 1525 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alicia

Liked: Staff & service, amenities, property conditions & facilities
The hotel is nice and great little spot by the beach but the room I stayed in smelt weird. The restroom smelt worse.
Stayed 1 night in Sep 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Hader, MEXICO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is well located and it has good facilities, unfortunately they did late check in 4pm and check out too early 10am, it does not make sense and I can’t believe were not rooms availability in low season, I booked for only one night
Stayed 1 night in Sep 2024

10/10 Excellent

Jen

Liked: Cleanliness, staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great propert for everyone
Stayed 1 night in Sep 2024

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 2 nights in Sep 2024

8/10 Good

mortada

Liked: Cleanliness, staff & service, room comfort
Beautiful beach
We enjoy going to this hotel every time. It is close to bus stop which takes us pretty much anywhere we want to go in Cancun. One of our favorite seafood restaurants is at walking distance. We have stayed here before and after renovations.
Stayed 4 nights in Aug 2024

4/10 Poor

Muskaan

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Blair

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Dilip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

10/10 Excellent

Victoria

Stayed 5 nights in Aug 2024

8/10 Good

Tanya

Stayed 7 nights in Aug 2024

10/10 Excellent

BatEl, Scarborough

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is great , next to the last bus stop so u can’t get lost and close to the airport. They give various options for breakfast . I love it
Stayed 3 nights in Aug 2024

10/10 Excellent

Cesar Orlando

Stayed 2 nights in Sep 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities
Concierge and service was great. Hotel nice, clean. A little rough in some areas. Construction, I guess. Grounds, pools and beach are great. Room was good except coffee maker out of order. Left a note, but nothing. It wasnt too important, so I didnt follow up. Restaurants were competant but forgettable. Drinks were good. All things considered, especially the price point, found it to be a good value and I would book again
Stayed 4 nights in Sep 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
I've stayed at Westin Resort numerous times before. NEVER AGAIN. The property, especially the dining options, has gone way down hill. In some bad decision, management decided to CLOSE the largest dining offering right after breakfast, no lunch, no dinner. The only other restaurant, Sea and Stones, doesn't open until 6 pm. All there is a medicore Sports Bar facility open.
Stayed 3 nights in Sep 2024

10/10 Excellent

Jorge

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though we stayed one night I was well worth it, the proximity to the beach made it even more enjoyable, looking forward to coming back again.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property needs to be rebuilt from the ground up, so old and dingy
Stayed 5 nights in Aug 2024

10/10 Excellent

Karishma Ketan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s so close to the beach ..
Stayed 4 nights in Aug 2024

8/10 Good

Hanz

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
the view of my room, upon booking it says we would be staying in an ocean view but we had the parking lot view instead which dissapointed me a lot.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jakeya

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place to celebrate my boyfriend's 40th birthday, we met some amazing new people. We however do suggest making paying with cash an option as well.
Stayed 3 nights in Sep 2024

10/10 Excellent

Totsaporn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed four nights here; it was safe.
Stayed 4 nights in Aug 2024

8/10 Good

kong joo

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
We stayed in room 1430 (laguna view), and overall, the room felt quite run-down. There were rusted metal hinges, a leaking faucet, and the edges of the wooden furniture were broken or split. The safe worked, but the lock was bent. On the positive side, the staff was friendly. Upon arrival, they welcome you and mention providing a welcome bag, but despite there being 3 of us, we only received one beach bag. This welcome talk is focused on selling tour packages. The breakfast was basic, with options like assorted bread, fruit, omelettes, and pancakes—not worth the $25 per adult charge. The pool was clean, and while the beach was fairly clean, there were sea plants scattered around. Be prepared for mosquitos if you're by the Sea and Stone restaurant or lounging on a beach chair. We tried the wings, fries, and beer at Arena Sports Bar, which were okay, but the food at Sea and Stone was pricey- We had pizza, salmon, and a seafood combo, and all of it was below average.
Stayed 4 nights in Aug 2024

8/10 Good

Eric

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel needs a little updating but other than that its a great property to stay at. Pool is nice, beach is nice, breakfast is delicious, staff is great.
Stayed 5 nights in Aug 2024

6/10 Okay

Carlos

Travelled with family
Water came in thru windows during hurricane. I’m sure this has happened before so I feel we should have been moved to another room or told us water might come in.
Stayed 5 nights in Jul 2024