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The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

4.0 star property

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Photo gallery for The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Business centre
Exterior
Exterior
4 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar

Explore the area

Map
KM. 12.5 Blvd Kukulcan, Zona Hotelera, Cancun, QROO, 77500
  • Cancun Interactive Aquarium
    ‪2 min walk‬
  • La Isla Shopping Mall
    ‪2 min walk‬
  • Marlin Beach
    ‪10 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪20 min drive‬

Room options

View all photos for Villa, 1 Bedroom, Non Smoking, Ocean View (Balcony)

LCD TV, DVD player

Villa, 1 Bedroom, Non Smoking, Ocean View (Balcony)

  • 69 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

Property amenity

Studio, 1 Queen Bed with Sofa bed, Non Smoking, Ocean View (Balcony)

  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

LCD TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 106 sq m
  • Partial sea view
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

LCD TV, DVD player

Villa, 2 Bedrooms, Non Smoking, Balcony (Oceanfront)

  • 106 sq m
  • Ocean view
  • Sleeps 8
  • 2 Double Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

LCD TV, DVD player

Villa, 1 Bedroom, Non Smoking, Balcony (Oceanfront)

  • 69 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking, Balcony (Oceanfront)

Property amenity

Studio, 1 Queen Bed with Sofa bed, Non Smoking, Balcony (Oceanfront)

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

Similar properties

4 outdoor pools, pool umbrellas, pool loungers

The Westin Resort & Spa, Cancun

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.2 out of 5, Very good, (1696)
The price is €128
for 1 room
includes taxes & fees
27 Mar - 28 Mar
The Westin Resort & Spa, Cancun

About this property

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun

Family fun on the beach, with 4 outdoor pools, near La Isla Shopping Mall
Catch some rays at the beach or spend the day relaxing at The Westin Lagunamar Ocean Resort Villas & Spa, Cancun's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. Change of bedsheets is available on request.
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun offers 580 accommodations with washers/dryers and DVD players. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with cable channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations with jetted bathtubs, bathrobes, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include irons/ironing boards and ceiling fans.

4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include outdoor tennis courts, a waterslide, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a hot tub. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun's great beach location gets high marks from our customers. During your stay, you're just a quick walk from La Isla Shopping Mall. Enjoy features like free WiFi in public areas and free valet parking, plus 4 outdoor pools.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy local and international cuisine with ocean views at Oceano, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Treat yourself to massages, aromatherapy, or body treatments at the spa
  • Services include a kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes 2 outdoor tennis courts, a 24-hour gym, and 4 hot tubs
  • Guests have great things to say about the helpful staff and the pool
  • Steps from La Isla Shopping Mall and 4 minutes by foot from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At The Westin Lagunamar Ocean Resort Villas & Spa, Cancun you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. WiFi is free in public spaces. This eco-certified resort also offers a children's pool, outdoor tennis courts, and a 24-hour fitness center. Free self parking and valet parking are available.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 11 AM.
Oceano - Overlooking the ocean and garden, this restaurant specializes in local and international cuisine and serves breakfast and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Viento - This beachfront restaurant specializes in Regional cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Duna Sports Bar - Overlooking the pool, this bar specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Open daily.
Tierra Market - Onsite café. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–11 AM: MXN 495.00 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 swim-up bar and 1 bar
  • Room service available

Restaurants on site

  • Oceano
  • Viento
  • Duna Sports Bar
  • Tierra Market

Things to do

  • 24-hour fitness centre
  • 4 outdoor pools
  • 2 outdoor tennis courts
  • 4 hot tubs
  • Basketball
  • Children's pool
  • Full-service spa
  • Mini golf
  • Shopping
  • Tennis
  • Volleyball

Family friendly

  • 4 outdoor pools
  • Children's club (surcharge)
  • Children's pool
  • DVD player
  • Free cots/infant beds
  • Corner/local shop
  • Laundry facilities
  • Microwave
  • Mini golf
  • Fridge
  • Snack bar/deli
  • Washer/dryer
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Comprehensive recycling policy
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • DVD player
  • LCD TV

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dishwasher
  • Microwave
  • Fridge
  • Stovetop

More

  • Desk
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Washer and dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from April 20 2025 to November 30 2025 (completion date subject to change). The following areas are affected:
  • Lobby

Guests will have access to the following alternate facilities during the renovation:

  • Health club
  • Outdoor pool
  • Recreational facilities

Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 700.00 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 495.00 per person
  • Rollaway bed fee: MXN 700.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

Property is also known as

Cancun Lagunamar
Cancun Lagunamar Westin
Cancun Westin Villas
Westin Lagunamar Cancun Resort
Westin Lagunamar Ocean Resort Villas
Westin Lagunamar Ocean Resort Villas Cancun
Westin Lagunamar Ocean Villas
Westin Lagunamar Ocean Villas Cancun
Westin Ocean Resort Cancun
Westin Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Cancun
The Westin Lagunamar Ocean Resort Villas Spa Cancun
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Resort
The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Cancun

The Westin Lagunamar Ocean Resort Villas & Spa, Cancun Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1003 reviews
Rating 8 - Good. 198 out of 1003 reviews
Rating 6 - Okay. 67 out of 1003 reviews
Rating 4 - Poor. 28 out of 1003 reviews
Rating 2 - Terrible. 46 out of 1003 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t expect The Westin Hotel
Don’t expect The Westin standards here; it’s more like a timeshare setup. The room was 40 square meters but felt much smaller. It had an almost single-sized bed along with a single sofa bed. I stayed in two different rooms, and neither offered any privacy, whether in terms of the view or the noise from adjacent rooms. All rooms are connecting, so we could even hear a “good morning” from the next-door room. Additionally, the rooms smelled musty. I requested a room change, but they said it wasn’t possible. When I asked for an upgrade, they said it wasn’t an option either, as upgrades are not part of their policy (timeshare style). We then asked to cancel the booking, but they informed us that we could cancel, though no refunds would be provided. Ultimately, after spending one night, we decided to leave, despite having a four-night reservation. I believe The Westin should seriously reconsider associating its name with this property.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kyle

Stayed 21 nights in Nov 2024

10/10 Excellent

Yarley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

2/10 Terrible

Rajesh

Stayed 3 nights in Nov 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Food service sub-par
All was great except the room service and food. The service was slow and the food was prepared as if it was preparing for an army. We ordered chips and salsa and you'd think I was asking for caviar. Something so simple could not be accommodated.
Stayed 5 nights in Nov 2024

8/10 Good

David, Fresno

Liked: Cleanliness, staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

HONGYANG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right across La Isla hopping mall and other walkable restaurants. Staff was friendly and everything was super clean. Transportation was also easy to arrange to and from the airport.
Stayed 4 nights in Nov 2024

10/10 Excellent

shannon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful, staff was exteremly accomadating as i will travel with ill cancer patient.Renata my concierge was top notch she went above and beyond exceptio al servicce.I cant say enough about her and the rest of the staff.The One car seevice made my trip smooth for arri al through departure.Will most definitely be returning.
Stayed 3 nights in Nov 2024

6/10 Okay

Ron

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
The property is not clean and very humid inside the room. We had to change the room becuase of the smell in it.
Stayed 6 nights in Nov 2024

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, amenities
Excellent service at this property, great location!
Stayed 4 nights in Nov 2024

10/10 Excellent

SANDRA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend! Staff called upon arrival to ask if anything was needed. Friendly staff and the entire property is clean. Location is great, mall across the street and grocery store close by. I was very pleased with the room size and it was everything I expected.

2/10 Terrible

TRAVIS WAYNE

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2024

8/10 Good

Vito

Travelled with partner
The hotel is nicely located. The personnel is very responsive but not always sofisticate. My bathroom was full of cockroaches and it took two days to have it sprayed with disinfectants
Stayed 6 nights in Nov 2024

10/10 Excellent

Meenu

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful!
Stayed 2 nights in Nov 2024

8/10 Good

TUNG

Travelled with family
Liked: Cleanliness, staff & service, amenities
Beautiful infinity pool and best beach. Bathroom needs a facelift!!!
Stayed 3 nights in Nov 2024

8/10 Good

Alicia

Liked: Property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

john

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Latorya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We went on a girls trip. There were 8 of us and we got 2 of the 2 room villas. There was plenty of space. We all had our own bed. The facility and our rooms were very clean. The resort is gorgeous. The pool was amazing! Ged was our concierge and he was so nice. He answered any questions we had about the best way to get around in Cancun and he even help organize a overnight trip for us in Tulum via the ADO which was only like $23 round trip vs $150 each way by way of any other transportation companies. Also, the weather around this time was amazing. Not too hot, just right!
Stayed 4 nights in Oct 2024

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great, it was big and had everything, full kitchen, washer dryer, etc
Stayed 1 night in Oct 2024

10/10 Excellent

Ariana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place I would’ve love to stay longer the stuff was so friendly hotel was so Beautiful From Inside and Outside
Stayed 4 nights in Oct 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very polite and friendly place. I highly recommend
Stayed 10 nights in Oct 2024

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 7 nights in Sep 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
October stay at the Westin
My partner and I had an enjoyable stay at the Westin Lagunamar hotel despite the rain! We managed to make the most of the resort, using the pools, jacuzzis, the fitness/wellness centre and the spa. We also tried all of the restaurants, which were a little overpriced for what they offered/the quality of food, but still pleasant enough. Our other issues stemmed from the fact that the floor in our room seemed to be always wet, and that our phone in our room kept ringing on the first night. The spa however, was the highlight, and we had a great couples massage which included use of the spa’s jacuzzi and other facilities, as well some chocolate strawberries & champagne afterwards. Overall, a nice stay just with a few points of improvement
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was fabulous. The rooms were very clean. The staff was so polite and helpful. The pools were clean and the food was delicious. I would highly recommend to my family and friends..
Stayed 4 nights in Oct 2024

10/10 Excellent

Ivan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Staff was awesome. To be honest i dont have any complaints. It was an amazing experience and i will return again.
Stayed 6 nights in Oct 2024