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Hard Rock Hotel Cancun

4.5 star property
VIP Access

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hard Rock Hotel Cancun

Front of property – evening/night
Rock Royalty Ocean View King with Personal Assistant | Terrace/patio
Exterior
Premium bedding, down duvets, free minibar, in-room safe
View from room

Reviews

7.6 out of 10

Good

Popular amenities

  • Pet-friendly
    Pet-friendly
  • Bar
    Bar
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Room service
    Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Ballenas Beach
    3 min walk
  • Aquaworld
    10 min walk
  • Luxury Avenue Shopping Mall
    16 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    17 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View Double

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Diamond Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Rock Royalty Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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About this property

Hard Rock Hotel Cancun

Beachfront resort with relaxing spa services
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun's full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Hard Rock Hotel Cancun offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the resort. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Cancun. During your stay, you're just a quick walk from Ballenas Beach. Features include free WiFi in public areas and free self parking, plus 5 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy pizza with a poolside location at Pizzeto, one of the property's 5 restaurants and 6 bars/lounges
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with body treatments, manicures and pedicures, or body wraps at The Rock Spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes an outdoor tennis court, a gym, and basketball
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by foot from Aquaworld and a 2-minute drive from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Cancun is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun resort is smoke free.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • Pizzeto
  • Frida
  • Ciao
  • Zen
  • Toro

Things to do

  • Air hockey
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (16404 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 89
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 90
  • Step-free path to entrance
  • 2 steps to reach property
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Renovations and closures

The property will be renovating from August 15 2024 to November 30 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues

Guests will have access to the following alternate facilities during the renovation:

  • Recreational facilities

During renovations, the resort will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hard Rock Hotel Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

All Inclusive Hard Rock Hotel
All Inclusive Hard Rock Hotel Cancun
Cancun Hard Rock Hotel
Hard Rock All Inclusive
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Hard Rock Hotel Cancun All Inclusive
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Hard Rock Cancun Inclusive in
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Hotel Hard Rock Hotel Cancun - All Inclusive
Hard Rock Cancun All Inclusive

Hard Rock Hotel Cancun Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 490 out of 1030 reviews" "
Rating 8 - Good. 181 out of 1030 reviews" "
Rating 6 - Okay. 132 out of 1030 reviews" "
Rating 4 - Poor. 77 out of 1030 reviews" "
Rating 2 - Terrible. 150 out of 1030 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

PARAMALINGAM, LEEDS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 2 nights in Aug 2024

10/10 Excellent

Lidia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are very attentive and they always provide excellent service.
Stayed 4 nights in Aug 2024

10/10 Excellent

Hellen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent love it
Stayed 3 nights in Aug 2024

8/10 Good

jin wen

Travelled with family
Liked: Amenities, property conditions & facilities
Good
Stayed 5 nights in Aug 2024

6/10 Okay

Ravindranath G

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Tarra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property! Looking forward to returning.
Stayed 6 nights in Aug 2024

10/10 Excellent

Aseia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 7 nights in Aug 2024

8/10 Good

Pablo

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pésima a atención a clientes en los teléfonos
En cuanto a la estadía no tengo mas que cosas buenas que comentar pero en cuanto a la atención al cliente por teléfono días antes e inclusive ahorita para pedir facturas tienen un pésimo sistema. Tienen gente contestando el teléfono de su página pero que no sirve mas que para comunicar llamadas a personal que nunca contesta, si ellos no pueden solucionar los temas para que los quieren? Es increíble que nunca me pudieron dar solución a temas como el ingreso del personal que les mande a hospedarse ni tampoco me han solucionado el tema de mi factura. La gente que se hospedo es personal nuestro que s gano un viaje todo pagado, probablemente no mandaremos gente ya a su hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about it
Stayed 6 nights in Aug 2024

6/10 Okay

michael john

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have the high end alcohol like Hennessey and Grey goosy.
Stayed 8 nights in Aug 2024

6/10 Okay

Mayling

Liked: Staff & service
Stayed 7 nights in Jul 2024

10/10 Excellent

Carlos Omar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Good attention, great work by everyone there 👍
Stayed 5 nights in Aug 2024

4/10 Poor

Trung Minh

Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Property conditions & facilities
Pésima experiencia
En lo general mala experiencia, por la Marca (Hard Rock) las expectativas eran altas y fue decepcionante la experiencia para mi familia y amigos acompañantes. Las instalaciones están pésimas, hotel viejo y con falta de mantenimiento. El servicio del personal en su mayoría era pésimo, de mal modo te atendía y contestaban al vacacionista nacional, ah! pero no fuera a los extranjeros que allí se desvivían por atender; en los restaurante una pésima logística para asignar mesas y nuevamente preferencia al extranjero, en los camastros los de seguridad apataban lugares a quien les daba algo de dinero y los que queríamos aparta un camastro para más tarde nos quitaban las cosas y se los asignaban a quien les daba $$$ y/o extranjeros. En check in y check out, reconocer su buen trabajo y buena atención.
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohammad

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
all is good . food is ok . and the waiters in resturant really rude
Stayed 3 nights in Aug 2024

4/10 Poor

Gary Don

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room was run down jacuzzi was not in room like it was supposed to be was hidden in batroom behind shower hard to get to ac didn't work room stayed at 76 degrees roof leacked water the whole time staff was made aware of issues an just said theres nothing they can do
Stayed 10 nights in Jul 2024

10/10 Excellent

Miguel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Aug 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful. Very clean. Food was amazing
Stayed 3 nights in Aug 2024

4/10 Poor

Latte

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
It was horrible, most definitely not worth the high price. Find something cheaper.
Stayed 3 nights in Jul 2024

10/10 Excellent

michael

Stayed 4 nights in Jul 2024

8/10 Good

Lynnette

Travelled with partner
Liked: Cleanliness, staff & service
Tons to do, but the food options are very repetitious and there are not many vegetarian meal options past the snacks.
Stayed 4 nights in Jul 2024

8/10 Good

timothy wilbur

Liked: Staff & service
It was a nice resort, really pushy to join there membership. There were several water damage in are rooom leaking from upstairs unit.
Stayed 5 nights in Jul 2024

10/10 Excellent

Josue

Stayed 5 nights in Jul 2024

10/10 Excellent

Levid, Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They charge me for the upgrade also the room where not clean the staff was very nice 👍
Stayed 3 nights in Jul 2024