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Hard Rock Hotel Cancun - All Inclusive

4.5 star property
VIP Access

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hard Rock Hotel Cancun - All Inclusive

View from room
Premium bedding, down duvets, free minibar, in-room safe
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers
6 bars/lounges, 2 swim-up bars

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • All-inclusive
  • Spa
  • Room service

Explore the area

Map
Blvd Kukulcan KM 14.5, Hotel Zone, Cancun, QROO, 77500
  • Ballenas Beach
    ‪3 min walk‬
  • Aquaworld
    ‪10 min walk‬
  • Luxury Avenue Shopping Mall
    ‪16 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Deluxe Family Lagoon View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Lagoon View (Two Bedroom)

  • 80 sq m
  • Lagoon view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Double Room, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Double Room, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 2 Double Beds

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lagoon View

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Room, 1 King Bed, Lagoon View

  • 40 sq m
  • Lagoon view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Ocean View Double

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Ocean View Double

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Diamond Ocean View

Premium bedding, down duvets, free minibar, in-room safe

Diamond Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Royalty Ocean View King

Premium bedding, down duvets, free minibar, in-room safe

Rock Royalty Ocean View King

  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Rock Suite Ocean view (One Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean view (One Bedroom)

  • 59 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Rock Suite Ocean View (Two Bedroom)

Premium bedding, down duvets, free minibar, in-room safe

Rock Suite Ocean View (Two Bedroom)

  • 99 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Deluxe Family Ocean View Double Beds - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View Double Beds - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 6
  • 4 Double Beds

View all photos for Deluxe Family Ocean View - Two Bedroom

Premium bedding, down duvets, free minibar, in-room safe

Deluxe Family Ocean View - Two Bedroom

  • 80 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed and 2 Double Beds

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4.4 out of 5, Excellent, (3581)
The price is €483
for 1 room
includes taxes & fees
17 Feb - 18 Feb
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About this property

Hard Rock Hotel Cancun - All Inclusive

Luxury property on the beach, with outdoor pool
Catch some rays at the beach or spend the day relaxing at Hard Rock Hotel Cancun - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants.
Hard Rock Hotel Cancun - All Inclusive offers 600 accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. LCD televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

This Cancun property provides complimentary wireless Internet access. Business-friendly amenities include laptop-compatible safes and phones. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

An outdoor tennis court and a health club are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the health club or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Rock Spa has 19 treatment rooms including rooms for couples and outdoor treatment areas. Services include facials, body wraps, body treatments, and manicures and pedicures. The spa is equipped with Turkish bath/hammam.
Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Cancun - All Inclusive . During your stay, you're just a quick walk from Ballenas Beach. Features include free WiFi in public areas and free self parking, plus 5 restaurants. This property offers pet-friendly amenities like food and water bowls.
  • Free WiFi
  • Free self parking
  • Enjoy pizza with a poolside location at Pizzeto, one of the property's 5 restaurants and 6 bars/lounges
  • Splash around at the waterslide or swim in the outdoor pool
  • Indulge with facials, body wraps, or manicures and pedicures at The Rock Spa
  • Services include babysitting, a free kid's club, and a lifeguard on site
  • Onsite recreation includes an outdoor tennis court, a gym, and basketball
  • Guests have great things to say about the helpful staff and the clean accommodations
  • 10 minutes by foot from Aquaworld and a 2-minute drive from Iberostar Cancun Golf Course
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Hard Rock Hotel Cancun - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Hard Rock Hotel Cancun - All Inclusive like a complimentary children's club and an outdoor pool.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a children's pool, outdoor tennis courts, and a health club. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Cancun property is smoke free.

Pizzeto - This poolside family restaurant specializes in pizza and serves lunch and dinner.
Frida - Overlooking the pool, this theme restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open daily.
Ciao - Overlooking the ocean, this theme restaurant specializes in Italian cuisine and serves breakfast, lunch, and dinner. Open daily.
Zen - Overlooking the garden, this theme restaurant specializes in Asian cuisine and serves breakfast and dinner. Open daily.
Toro - Overlooking the ocean and garden, this steakhouse serves dinner only. Open daily.
Late night fare is available from 24-hour room service.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing
Language
Water fitness

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars and 6 bars/lounges
  • 24-hour room service

Restaurants on site

  • Pizzeto
  • Frida
  • Ciao
  • Zen
  • Toro

Things to do

  • Air hockey
  • Arcade/games room
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Shopping
  • Table tennis
  • Tennis
  • Yoga classes

Family friendly

  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (16404 square feet of space)
  • Meeting rooms - 14

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 19 treatment rooms
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 89
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 90
  • Step-free path to entrance
  • 2 steps to reach property
  • Tile flooring in room
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 4 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • LCD TV
  • Satellite channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar

More

  • Iron/ironing board
  • Laptop-compatible safe
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per pet, per week
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lbs per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 34 per person (roundtrip)
  • Pet fee: USD 150 per pet, per week
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hard Rock Hotel Cancun - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

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Hard Rock Hotel Cancun - All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 468 out of 1012 reviews" "
Rating 8 - Good. 186 out of 1012 reviews" "
Rating 6 - Okay. 131 out of 1012 reviews" "
Rating 4 - Poor. 78 out of 1012 reviews" "
Rating 2 - Terrible. 149 out of 1012 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Erika

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service
Stayed 4 nights in Oct 2024

10/10 Excellent

LATOYA

Stayed 3 nights in Oct 2024

8/10 Good

Chris

Liked: Cleanliness, amenities, property conditions & facilities
Overall a good time
Stayed 7 nights in Oct 2024

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent place to relaxing
Stayed 2 nights in Oct 2024

10/10 Excellent

Gurpreet Singh

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it!!!
Stayed 4 nights in Oct 2024

8/10 Good

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena experiencia
Stayed 3 nights in Oct 2024

2/10 Terrible

Jaser

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
We had stomachache, vomit and diarrhea for many days after visiting Hard Rock Cafe Cancún
Stayed 3 nights in Oct 2024

2/10 Terrible

Patricia Lynne

Disliked: Cleanliness, property conditions & facilities
I fell and hurt my chin when walking out of the bathroom. I saw the hotel doctor and paid over 800.00 for his attention and had to pay additional for the bandage $20.00. I was tended to well but feel the cost was excessive. In addition, I told the staff the floor outside the bathroom was sticky leading to my trip and fall. There was response was silence.
Stayed 3 nights in Oct 2024

10/10 Excellent

Margarita

Liked: Amenities, property conditions & facilities
Good service good people in this real nice
Stayed 5 nights in Oct 2024

6/10 Okay

ISMAEL ORNELAS

Travelled with family
Liked: Cleanliness, property conditions & facilities
Primero felicitaciones a la mesera Margarita en el area de la alberca, super bien organizada y atenta con todos los clientes. De igual manera a todo el staff del restaurante Frida y el área de cafetería. Desafortunadamente la experiencia en restaurante Toro pésima, dan preferencia al cliente extranjero y menosprecian al cliente nacional, cuando cuestionas existe inconsistencia en su argumento. Al momento de la recepción no explican varias cosas, igual por dar prioridad al cliente extranjero. El equipo de Legendary con una atención pésima, programan citas y bo respetan horarios. Recomiendo si eres Mexicano mejor buscar otras opciones antes de voltear a esta cadena.
Stayed 7 nights in Oct 2024

10/10 Excellent

Luis Alejandro

Stayed 3 nights in Sep 2024

8/10 Good

Nina De la

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Jerome, San Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security, cleanliness great staff service!
Stayed 2 nights in Oct 2024

6/10 Okay

Mariola Fernanda Sanchez

Liked: Staff & service
The Toro restaurant was very good, and the Frida restaurant. All the other restaurants were okay nothing amazing. The workers were very friendly, and catered to anything we needed. The pool and the views from our room were also very good! My main dislike is the company the hotel recommend for transport. They got us there, but on the day we left they showed up early, and didn’t even give us a call or anything. So we had to get a cab that cost 45 dollars. After we already paid extra for the transportation services prior to coming to Cancun.
Stayed 4 nights in Oct 2024

10/10 Excellent

LATOYA

Liked: Cleanliness
Stayed 1 night in Oct 2024

10/10 Excellent

Amardeep Singh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We visited Tulam and cab drivers rips you off. They charge you way over price and make you pay them.
Stayed 4 nights in Oct 2024

6/10 Okay

Robert

Travelled with partner
Liked: Staff & service
The drinks were good, pools were clean. The VIP pools and restaurant were closed for remodeling. In the main pool a lot of maintenance workers working on wires around guests. The carpets were dirty and smelly, especially in the hallways. Also is a non-smoking property, but we saw people vaping and no one said anything.
Stayed 2 nights in Oct 2024

10/10 Excellent

LATOYA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about the property
Stayed 1 night in Oct 2024

10/10 Excellent

Przemyslaw

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
Really nice hotel good atmosphere friendly staff all around. Tasty food drinks well made Clean all around. Entertainment every night. Good choice of food in the restaurants. Beach decent with sunbeds
Stayed 4 nights in Oct 2024

4/10 Poor

Miles

Travelled with group
Stayed 3 nights in Oct 2024

10/10 Excellent

Delsie

Liked: Cleanliness, property conditions & facilities
The staff was great
Stayed 4 nights in Oct 2024

8/10 Good

Ramandeep

Travelled with group
Liked: Staff & service, amenities
The layout is very nice with infinity pool that faces the beach. The food is good and service is very good.
Stayed 4 nights in Oct 2024

10/10 Excellent

Sierra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

2/10 Terrible

Arteen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024