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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Lobby
Restaurant
Exterior
Seasonal outdoor pool
Seasonal outdoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Housekeeping
    Housekeeping
  • Gym
    Gym
  • Hot tub
    Hot tub

Explore the area

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Interlaken Shopping Center
    13 min walk
  • Lakeview Shopping Center
    13 min walk
  • Big Bear Mountain Resort
    16 min walk
  • Big Bear, CA (RBF)
    5 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • Sleeps 4
  • 2 Queen Beds

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About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Skiing and dining in the mountains near Snow Summit
After a day on the slopes, return to Chateau Big Bear Boutique Hotel, BW Signature Collection to dine at the restaurant, drink at the bar/lounge, and take a dip in a spa tub.
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Housekeeping is provided daily.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the free breakfast at Chateau Big Bear Boutique Hotel, BW Signature Collection. During your stay, you're just a quick walk from Bear Valley Community Hospital. You'll find features like free WiFi in public areas and free self parking, plus a restaurant.
  • Free cooked-to-order breakfast offered
  • Free WiFi and wired Internet in some public areas
  • Free self parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool or soak in the spa tub
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 3-minute drive from Snow Summit and a few minutes from The Village
Relax in the spa tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. Free breakfast is available. WiFi and wired Internet are free in public spaces. Free self parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

Guests are served free cooked-to-order breakfast.
Chateau Big Bear Boutique Hotel, BW Signature Collection has a restaurant on site.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast
  • 1 restaurant
  • 1 bar

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Seasonal outdoor pool
  • A hot tub

Family friendly

  • Arcade/games room
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (2077 square feet)
  • Meeting rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Iron/ironing board

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)
  • Housekeeping is available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews" "
Rating 8 - Good. 253 out of 1001 reviews" "
Rating 6 - Okay. 86 out of 1001 reviews" "
Rating 4 - Poor. 38 out of 1001 reviews" "
Rating 2 - Terrible. 44 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Kelly

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Sonal

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Larry

Travelled with family
Location, view, peaceful.
Stayed 1 night in Aug 2024

10/10 Excellent

Desert, Rancho Mirage

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very comfortable and quiet. Place surrounded by pines and setting is very picturesque. Nice breakfast and dini g area. Would stay again. AAA
Stayed 2 nights in Aug 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 2 nights in Aug 2024

10/10 Excellent

LYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great. The room was clean and large enough for the two of us I would have liked the bar and restaurant to be open but they’re only open on weekends The bed was a little too soft but generally it was a great spot for a midweek getaway
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delightfully surprised by how nice everyone was, great breakfast and clean rooms. Very nice spot and good location to trails.
Stayed 2 nights in Aug 2024

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast also Vegan options. Pool,Jacuzzi, table tennis, Poolbillard, soccer games
Stayed 4 nights in Aug 2024

8/10 Good

Brandie

Stayed 1 night in Aug 2024

10/10 Excellent

ROGER, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
No bell person only thing.
Stayed 1 night in Jul 2024

10/10 Excellent

Joseph

Stayed 2 nights in Jul 2024

8/10 Good

George, Victorville

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2024

10/10 Excellent

Lyass

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning, and Jeff at the front desk was incredibly helpful in assisting me with my accommodations. Fantastic breakfast as well!
Stayed 1 night in Jul 2024

10/10 Excellent

Lyass

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is stunning, and Jeff at the front desk was incredibly helpful in assisting me with my accommodations. Fantastic breakfast as well!
Stayed 1 night in Jul 2024

10/10 Excellent

Michelle Culas

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and wanted to have an early check in. The room wasn’t available yet but after 30 minutes Venezia from the front desk called us that the room is ready. We appreciate it so much. Kudos to Venezia for accommodating us right away. We surely will be back in December .
Stayed 1 night in Jul 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice & helpful! The breakfast was really good & had a lot of varieties from cold to hot breakfast items. Unfortunately the "balcony view" was not beautiful! There was no view, just the backyard of a rundown building! Our fireplace didn't work either but we did come in July so that's probably not the atmosphere we wanted due to it being warm outside! The water temp in the shower was luke warm. When we let them know they were very apologetic about that & they took note on everything we said!
Stayed 1 night in Jul 2024

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Geovani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Diana

Stayed 4 nights in Jul 2024

8/10 Good

mark

Liked: Staff & service
front desk was very helpful nice and polite. big bag of trash left by my step-daughters door air hockey game needed work missing rails and not working.wish staff would walk hallways at night I would stay here again
Stayed 2 nights in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

John

Stayed 2 nights in Jul 2024

4/10 Poor

Kylee

Travelled with family
Upsetting
My family and I have been here before and everything was OK. However, this time we left diamond wedding rings behind and as soon as we called to see if they could find them, they claimed they looked everywhere and they were gone. However, they confirmed the cleaners were the only people in the room since we left and they were absolutely in the bathroom. Very upset that you would keep staff that would steal things like that.
Stayed 2 nights in Jul 2024

6/10 Okay

Christopher

Stayed 1 night in Jul 2024