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Chateau Big Bear Boutique Hotel, BW Signature Collection

3.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chateau Big Bear Boutique Hotel, BW Signature Collection

Lobby
American cuisine
Exterior
Seasonal outdoor pool
Seasonal outdoor pool

Reviews

8.6 out of 10

Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Pool
  • Gym
  • Hot tub

Explore the area

Map
42200 Moon Ridge Rd, Big Bear Lake, CA, 92315
  • Bear Valley Community Hospital
    8 min walk
  • Captains Anchorage
    2 min walk
  • Redlands–Downtown Station
    53 min drive
  • Big Bear, CA (RBF)
    5 min drive

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

Standard Room, 1 King Bed, Accessible, Balcony

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Balcony

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

Standard Room, Multiple Beds, Non Smoking, Jetted Tub (Larger Room)

  • 28 sq m
  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Balcony

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Iron/ironing board, WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible, Bathtub

  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Chateau Big Bear Boutique Hotel, BW Signature Collection

Family-friendly ski hotel with a restaurant
After a day on the slopes, return to Chateau Big Bear Boutique Hotel, BW Signature Collection to dine at the restaurant, drink at the bar/lounge, and take a dip in a spa tub. Housekeeping is available on request.
Chateau Big Bear Boutique Hotel, BW Signature Collection offers 80 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch flat-screen televisions come with cable channels.

Bathrooms include shower/tub combinations and complimentary toiletries. This Big Bear Lake hotel provides wireless Internet access for a surcharge. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

A seasonal outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The breakfast at Chateau Big Bear Boutique Hotel, BW Signature Collection gets high marks from our customers. During your stay, you're just a quick walk from Bear Valley Community Hospital. Free WiFi in public areas, free self parking, and a free area shuttle are available.
  • Free WiFi and wired Internet in some public areas
  • Free self parking and RV/bus/truck parking
  • Enjoy American cuisine while dining at Tiffany's Bistro
  • Full breakfast served daily for a fee
  • WiFi for a fee
  • Take a swim in the seasonal outdoor pool or soak in the spa tub
  • Services include a concierge, luggage storage, and wedding services
  • Onsite recreation includes a gym
  • Guests have great things to say about the helpful staff and the breakfast
  • Just a 3-minute drive from Snow Summit and a few minutes from The Village
  • Free theme park, local-area, and shopping center shuttle service
Relax in the spa tub after a day on the slopes or enjoy the use of a fitness center. When the sun goes down, sip après-ski drinks in the hotel's bar.

There's a restaurant on site. WiFi and wired Internet are free in public spaces. Free self parking is available.

This 3.5-star Big Bear Lake hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 10:00 AM.
Tiffany's Bistro - This piano bar specializes in American cuisine and serves dinner only. Happy hour is offered.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 1 per night)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Motorhome/coach/lorry parking (free) on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • On-site parking includes off-street options
  • Free local area shuttle up to 15 miles
  • Free shopping centre shuttle
  • Free theme park shuttle

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–10:00 AM
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Tiffany's Bistro

Things to do

  • Air hockey
  • Arcade/games room
  • Billiards/pool table
  • Fitness centre
  • Table football
  • Seasonal outdoor pool
  • A hot tub
  • Table tennis

Family friendly

  • Arcade/games room
  • Free area shuttle
  • Free theme park shuttle
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (2077 square feet)
  • Meeting rooms - 2

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Fireplace in reception
  • Games
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 42-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Free local calls
  • Guidebooks/recommendations
  • Iron/ironing board
  • Local maps

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 5 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from October 1 to May 31:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 1 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in June and close in September.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Best Western Big Bear
Best Western Big Bear Chateau
Best Western Chateau Hotel Big Bear
Big Bear Best Western
Big Bear Chateau
Big Bear Chateau Best Western
Best Western Big Bear Chateau Hotel
Best Western Chateau
Best Western Big Bear Chateau
Chateau Big Bear Boutique Hotel, BW Signature Collection Hotel

Chateau Big Bear Boutique Hotel, BW Signature Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 585 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 84 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 46 out of 1002 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Okay location, okay stay
There was no made-to-order breakfast. Only a buffet with sub-par food and it is so busy you have to wait 45 minutes for them to refill the food and with everyone touching it, it does not look so appetizing anymore.
Stayed 3 nights in Aug 2024

8/10 Good

Marquita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. It came in, in a pinch. If our circumstances were different I would consider staying here again.
Stayed 1 night in Sep 2024

10/10 Excellent

pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, and great with us when we had to leave rarly, due to Line fire.
Stayed 3 nights in Sep 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place with a wonderful breakfast nice staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Rosa

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mirna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a steal! We had a wonderful stay in a great, quiet location and paid less than at other hotels nearby. There is a great old, and supposedly haunted, restaurant down the block you can just walk to. Highly recommend.
Stayed 2 nights in Jun 2024

10/10 Excellent

Drew

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty property, very nice staff, better than usual breakfast offerings with a beautiful dining area.
Stayed 2 nights in Sep 2024

10/10 Excellent

Mike

Liked: Amenities
My wife and I frequent Big Bear about once every 2 weeks , this place was by far the nicest we’ve stayed at , starting from the second we checked in the guy at the desk was above average polite and professional to the room , pool , and jacuzzi and finally the continental breakfast. Absolutely a 10 🔥💯
Stayed 1 night in Sep 2024

10/10 Excellent

Poulina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was great to stay, I would stay again
Stayed 1 night in Sep 2024

6/10 Okay

mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Aurionna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. Loved the free parking and free breakfast. Also i liked that the pool closed late. Only critic is if you stay on the second floor and need a luggage cart you will have to transfer your luggage down 8 steps because of the second floor design, so it really was no need to put your luggage and bags on the cart because it cant be pushed to your room if your on the second floor. I would definitely stay here again.
Stayed 2 nights in Aug 2024

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Gisela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They have updated rooms nicely since i was last there. Love that rooms have balconies!
Stayed 1 night in Sep 2024

10/10 Excellent

Teresa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Amanda

Stayed 1 night in Aug 2024

4/10 Poor

Kelly

Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Sonal

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

10/10 Excellent

Larry

Travelled with family
Location, view, peaceful.
Stayed 1 night in Aug 2024

10/10 Excellent

Desert, Rancho Mirage

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were very comfortable and quiet. Place surrounded by pines and setting is very picturesque. Nice breakfast and dini g area. Would stay again. AAA
Stayed 2 nights in Aug 2024

10/10 Excellent

Leah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
…
Stayed 2 nights in Aug 2024

10/10 Excellent

LYN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast was great. The room was clean and large enough for the two of us I would have liked the bar and restaurant to be open but they’re only open on weekends The bed was a little too soft but generally it was a great spot for a midweek getaway
Stayed 3 nights in Aug 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were delightfully surprised by how nice everyone was, great breakfast and clean rooms. Very nice spot and good location to trails.
Stayed 2 nights in Aug 2024

10/10 Excellent

Helmut

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast also Vegan options. Pool,Jacuzzi, table tennis, Poolbillard, soccer games
Stayed 4 nights in Aug 2024

8/10 Good

Brandie

Stayed 1 night in Aug 2024

10/10 Excellent

ROGER, SAN DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
No bell person only thing.
Stayed 1 night in Jul 2024