4/10 Poor
Reina
Travelled with family
12 Sept 2024
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Whilst this was a charming property in a relatively good location with convenient walking distance to dinning and public transportation, our stay was not comfortable. Unfortunately this property did not have AC and we stayed during a hot week. The room was on the top level 4th floor which made it hotter. Only one bottle of complimentary water during our entire stay and the only cooling method was a small fan and opening two small windows without bug screens. It was so hot this is how we slept. We had to deal with car noises and possible bugs coming in as well as second hand smoke from the balconies below. There is a parking lot in front that added to noise and lights being on all night that we couldn't block out due to the windows having to be open for ventilation. This was definitely not a no-smoking hotel as every time we walked the hallway to a very small lift the smell of smoke was present. As I was traveling with my daughter who has a health condition these were not appreciated circumstances. The last night we were there she coughed and wheezed most of the night. Another con is there is no nighttime support at the front desk, to support in case of an emergency.
The worst part was they overcharged us they did not honor the expedia price I booked which was 155$ breakfast not included and as mentioned no AC.
The average cost per night they billed was 250$. More than the cost of local full service hotels listed on expedia such as the Radisson with AC Spa Restaurant,
Reina
Stayed 4 nights in Sep 2024
