4/10 Poor
Verified traveller
25 Sept 2024
Disliked: Staff & service
Scammed for an extra night
Only 2 stars because the room was clean and adequate to stay in, and the breakfast was delightful and free. The staff seemed friendly, but if you’re visiting and do not speak German, there may be a language barrier because I was charged an extra night. I kept explaining to the people and they kept saying I need to contact Hotels.com, which I did multiple times on my stay and still no reconciliation. I paid what I needed to pay, but it is unfair to someone who paid to stay at your hotel to be on the phone multiple days just to try and get things fixed and they can’t even help you! They said they “fixed it” but when I was given a receipt, I was charged the basically the same amount and one of the nights was 399€…. It made no sense. The front desk clerk was using a calculator as if he was trying to make the price the same but make it 1 less day… Each night said the check out date instead of the date of each night I stayed, as if he just edit it on that day. Very fishy and untrustworthy. I feel scammed. Maybe try somewhere else if you’re planning a stay in Berlin.
Verified traveller
Stayed 5 nights in Sep 2024