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3.6 out of 5
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See all 38 ebookers Reviews

"Great value and location. Some of the areas needs some attention on the roof top decking. Good breakfast. " More

By a verified traveller on Tue 30 Aug 2022

Points Of Interest

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Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Room (for single use)

Bed Count 1 King Bed Maximum Occupancy 1 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Single Room (Axel Single)

Bed Count 1 Queen Bed Maximum Occupancy 1 Max

Axel Suite (Panoramic city views)

Bed Count 1 King Bed Maximum Occupancy 2 Max

City Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Axel Hotel Berlin - Adults Only ratings based on 38 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Axel Hotel Berlin - Adults Only

Everyone (28) Couples (5) Family (2)
5 out of 5
Great value and location. Some of the areas needs some attention on the roof top decking. Good breakfast.

Posted by on 30 Aug 2022

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5 out of 5

Posted by on 22 May 2019

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Comment from Hotel Management

24 May 2019 by axel team

Hello, Thank u so much for this review we are looking forward to see u again Best regards

3 out of 5

Great location

Have stayed in this hotel many times, great staff in all areas, rooms are clean and beds comfortable. Only let down is the jacuzzi in the spa area which has not been working properly over my last 4 stays over a 2 year period which is really unacceptable.

Posted by on 6 Aug 2018

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Comment from Hotel Management

7 Aug 2018 by Oliver Böhme / Hotel Manager

Thank you for your recent stay in the Axel Berlin. A person from the SPA Company will check the Jacuzzi, you will not have any problem the next time. Best regards from Berlin

2 out of 5

Posted by on 19 Oct 2024

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Comment from Hotel Management

27 Oct 2024 by Sebastian

Thank you for your feedback. We promise to take your opinion to heart and do our best to make your next stay without any problems. Best regards, Sebastian, Front Office Manager

4 out of 5

Posted by on 8 Jul 2024

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Comment from Hotel Management

11 Aug 2024 by Ivan Rivero

Dear Sigve, Thank you very much for your assessment on behalf of the entire Axel Hotel Berlin team. We want to apologize to you, since, during your stay with us, we have not met part of your expectations. As you know, we have a 24 hour reception for any incident or request you may have, with this, we would have been able to find solutions to make your stay more pleasant. The entire Axel Hotel Berlin team if you need it on a daily basis for those clients who are more comfortable. We hope to see you again at Axel Hotel Berlin and that your Axel experience is satisfactory in every way. Kind regards, Ivan Rivero, Front Office Manager

3 out of 5

Posted by on 11 Feb 2024

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Comment from Hotel Management

15 Feb 2024 by Borja V.

On behalf of Axel Hotel, we would like to thank you for choosing us. We will keep working hard in order to hopefully improve on your next visit. Kind regards

5 out of 5
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Posted by on 28 Oct 2023

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Comment from Hotel Management

28 Oct 2023 by Borja V.

On behalf of Axel Hotel, we would like to thank you for choosing us and for your feedback, as it is reviews like this that give us strength to keep working hard in order to offer the best possible service. We hope to see you again in the future. Kind regards

3 out of 5
Könnte man auch mitteilen das es vor allem einen Homosexuellen Abstieg ist.

Posted by on 19 Oct 2023

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Comment from Hotel Management

24 Oct 2023 by Borja V.

On behalf of Axel Hotel, we would like to thank you for choosing us. Here at Axel, we strive for diversity and inclusivity; most of all, we tolerate no discrimination and differentiation of guests regarding their sexual preference. Kind regards

4 out of 5
Duschen im Wellnessbereich funktionieren teilweise mangelhaft. In den öffentlichen Toiletten gibt es keine Seife/keinen Seifenspender, nur Wasser. Klingt nach Sparprogramm und Überlebenskampf. Fahrradverleih direkt beim Hotel ist ein grosses Plus.

Posted by on 22 Jul 2023

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Comment from Hotel Management

24 Jul 2023 by Borja V.

Thank you so much for your review as it allows to identify our weaknesses and improve our service for your next visit. We will talk to housekeeping to solve this issue. Kind regards

4 out of 5
Great staff

Posted by on 21 Jul 2023

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Comment from Hotel Management

24 Jul 2023 by Borja V.

Thank you so much for your review and for choosing to stay with us. We are very glad to hear that our staff was great since we are working our hardest to improve our customer service. We hope to host you again soon. Kind regards

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.