6/10 Okay
Verified traveller
25 Aug 2024
Disliked: Staff & service
Was looking forward to staying here at the bolster being a frequent traveller in Amsterdam I have spent a lot of time in Rembrandtplein but not stayed before,
Prior to arrival I had good communication with the hotel to advise of my arrival (they asked) I agreed to arrive at stated booking time of 2pm
On arrival I was told check is 3pm and my room
Wouldn’t be ready till then, I loaded my booking and other booking providers information that all show booking is at 2pm as well messages from the hotel staff.
The staff member on duty blamed in her words errors by low capacity staff that they give second chances too and allow to work. Why on earth this was needed to be told to me.
Anyway my plans were ruined I had booked a private boat to celebrate a anniversary for 4pm and now had now where to get ready till 3pm.
On return at 3 I was offered 2 miniature soft drinks as an apology this was offensive as firstly they are tiny and what humane person drinks coke.
Room cleanliness was 6/10 dusty
Coffee machine didn’t work
Verified traveller
Stayed 1 night in Aug 2024