Extremely Disappointing Stay!
We tried to cancel our stay after reading reviews about bed bugs, but the hotel refused. They told Expedia.ca they would ensure a “well-appointed” room, yet what we received was far below that promise.
While the sheets appeared clean, most of the room was poorly maintained — curtains hanging off the rail, ceiling tiles with water damage, and flooring peeling up. An outdoor patio table had been brought inside from the balcony. There was no hand soap or tissues, and the bathroom smelled musty.
Common areas were dirty, and balconies had cigarette butts floating in containers. The fire alarm went off three times during our stay; the receptionist said it was due to showers, and no evacuation or notice was given. One morning there was no hot water, apparently off since the day before, with no notice to guests.
We didn’t encounter bed bugs, thankfully, but overall the hotel was in poor condition and far below the quality expected from an Expedia listing.