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Sofia Balkan Palace

5.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Sofia Balkan Palace

Reception
View from room
Front of property
Terrace/patio
Property grounds

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Pet-friendly
  • Gym
  • Room service

Explore the area

Map
5 Sveta Nedelya Square, Sofia, Sofia, 1000
  • Vitoshka Boulevard
    1 min walk
  • Capo Mediterranean Restaurant
    1 min walk
  • Serdika Station
    2 min walk
  • Sofia (SOF)
    17 min drive
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Room options

View all photos for Junior Suite with King Bed

Premium bedding, minibar, in-room safe, desk

Junior Suite with King Bed

  • 57 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

  • 28 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive King Room

Premium bedding, minibar, in-room safe, desk

Executive King Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Deluxe King Room

  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite with King Bed

Executive Suite with King Bed | Living area

Executive Suite with King Bed

  • 89 sq m
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

  • 31 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Executive Twin Room

Premium bedding, minibar, in-room safe, desk

Executive Twin Room

  • 31 sq m
  • Sleeps 3
  • 2 Large Twin Beds

Similar properties

Front of property

Grand Hotel Sofia

Pet-friendly
Restaurant
Air conditioning
Gym
4.6 out of 5, Wonderful, (1000)
The price is €120
for 1 night
includes taxes & fees
5 Jan - 6 Jan
Grand Hotel Sofia

About this property

Sofia Balkan Palace

Hotel with a fitness center, steps from Church of St. George
A restaurant, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a conference center, a coffee shop/cafe, and self parking. Housekeeping is available on request.
Sofia Balkan Palace offers 241 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the breakfast at Sofia Balkan Palace. During your stay, you're just a quick walk from Yellow Pavement. Features include free WiFi in public areas, plus a restaurant and a gym.
  • Free WiFi (speed: 25+ Mbps)
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant, and a bar/lounge
  • Full breakfast served daily for a fee
  • Self parking available for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and bike rentals
  • Guests have great things to say about the central location and the breakfast
  • Steps from Church of St. George and 4 minutes by foot from Sofia Central Mineral Baths
  • Airport shuttle service available for a fee
  • Cats and dogs welcome for a fee
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A business center and 7 meeting rooms are available.

Public spaces have free WiFi and wired Internet. Event space at this hotel measures 13563 square feet (1260 square meters) and includes a conference center. A fitness center, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sofia Balkan Palace. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This Sofia hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.
Stardust restaurant - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

Bulgarian, English, German, Greek, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Self parking on site (EUR 21.00 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Full breakfast available for a fee daily 7:00 AM–11:00 AM: EUR 23.00 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Stardust restaurant

Things to do

  • Art gallery
  • Bike rentals
  • Designer shops
  • Fitness centre
  • Shopping centre
  • Shopping

Family friendly

  • Baby bath
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre (13563 square feet of space)
  • Meeting rooms - 7

Outdoors

  • Garden
  • Outdoor furniture
  • Vegetable garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 100% renewable energy
  • At least 80% of lighting from LEDs
  • At least 80% of food locally sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 15

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per pet, per night
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 22 lbs per pet)
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 59.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per person, per night
  • A tax is imposed by the city: EUR 0.61 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately EUR 23.00 per person
  • Airport shuttle fee: EUR 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: EUR 30 (one-way), (from 1 to 12 years old)
  • Self parking fee: EUR 21.00 per day
  • Pet fee: EUR 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 59.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property uses a grey water recycling system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Balkan Hotel Sofia
Balkan Luxury Collection
Balkan Sofia
Balkan Sofia Hotel
Hotel Balkan Luxury Collection Hotel
Hotel Balkan Sofia
Sofia Balkan
Sofia Balkan Hotel
Sofia Balkan Luxury Collection
Sofia Hotel Balkan Luxury Collection Hotel
Sheraton Sofia
Sofia Sheraton
Sofia Hotel Balkan Luxury Collection Hotel Sofia
Sofia Balkan Luxury Collection Sofia
Sofia Hotel Balkan a Luxury Collection Hotel

Sofia Balkan Palace Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 493 out of 1003 reviews" "
Rating 8 - Good. 309 out of 1003 reviews" "
Rating 6 - Okay. 107 out of 1003 reviews" "
Rating 4 - Poor. 50 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Diana

Liked: Cleanliness, staff & service
Convenient location
Stayed 1 night in Sep 2024

4/10 Poor

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Really friendly and helpful front desk. Shout out to Konstantinos and Anastasia who were really helpful on check in day. Overall ratings low as the hotel is dated and service not consistent. We had friends who stayed in the same hotel and didn't get their room cleaned at all despite requests being made. Not expected for a 5-star hotel. Value for money not quite there. The friendly and helpful front office staff salvaged the situation. I wouldn't choose this hotel again.
Stayed 3 nights in Sep 2024

4/10 Poor

kathryn

Disliked: Cleanliness, amenities, property conditions & facilities
First room sink didn’t drain. Second room smelled like cigars and unclear if ac worked. Third room above pounding wedding music in hotel until one am, bed was shaking. This was supposedly upgrade. This night should have been refunded but they gave me a bottle of wine that I didn’t want. Sheets all had dirty marks on them, hair in bathroom. Lovely property needs maintenance and better management
Stayed 3 nights in Sep 2024

10/10 Excellent

donovan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, you stay here again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Alfia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

David

Liked: Staff & service, property conditions & facilities
Very central and convenient
Stayed 2 nights in Sep 2024

6/10 Okay

Carl

Business traveller
Liked: Cleanliness, room comfort
Disliked: Staff & service
Ok but tired and dated
The positives, lovely building/lobby. Good size rooms. Comfortable bed. Good size TV. Negatives, very tired and dates room furniture/appliances. When I rang down for reception no one answered after 14 attempts so had to physically go to the reception each time. No menu for the minibar which is always worrying, I asked the guy on reception twice for it and he said he didn’t know it was down to house cleaning. Very strange. It’s an ok stay but better value in Sofia for less money. 3 stars for me.
Stayed 2 nights in Sep 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick pit stop stay. Clean, friendly staff, would stay again
Stayed 1 night in Sep 2024

10/10 Excellent

Kakoli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located, with easy access to major attractions and public transportation. The staff are efficient and courteous, and the breakfast offers a wide variety of excellent options.
Stayed 2 nights in Aug 2024

10/10 Excellent

Deyanira Barrero

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel and location was perfect.
Stayed 2 nights in Sep 2024

8/10 Good

Dimitar

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Plamena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was beautiful, especially the view to the Cathedral. Lovely place.
Stayed 1 night in Aug 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gem of a place to stay.
Stayed 1 night in Aug 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room and the entire hotel was filthy.The hallways were full of dust bunnies and the carpet looked like it had not been vacuumed for weeks.we were there for 5 days and housekeeping did not clean the common areas once.Our hotel room was worse. It smelled of human waste- urine and feces. I brought it to the attention of reception the day we checked in and his response was “I don’t know what housekeeping does but we can’t offer you another room as we are booked up”.whenever we made a request their response was that they would get back to us but they never did.we had booked another room in this hotel for the end of the month but quickly canceled.we travel a lot and this is the worse hotel we have stayed in and would never recommend it to anyone
Stayed 6 nights in Aug 2024

10/10 Excellent

Katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Aug 2024

10/10 Excellent

Kendra

Travelled with group
Liked: Amenities
Beautiful Spa.
Stayed 1 night in Aug 2024

8/10 Good

Christopher

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent city centre hotel
Stayed 2 nights in Aug 2024

10/10 Excellent

Laura Anne

Stayed 1 night in Aug 2024

6/10 Okay

Matthew

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Georgios

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Hotel is great. Excellent location, very clean, staff very helpful. Our second time at this hotel and will come back again for sure
Stayed 2 nights in Aug 2024

10/10 Excellent

Cristina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central to everything!
Very central to everything in Sofia, lovely hotel, that is being renovated but its not really disruptive to the guests, and if you stay on upper floors, those are mostly renovated. We had two rooms, one on the 1st floor, not renovated yet, but still nice and on the 4th, renovated, modern. The staff is lovely, very accommodating. The only thing I'd say is that the housekeeping needs some better overall guidance. They dont sweep the floors so there's dust bunnies everywhere, hallways, at the elevators, in the rooms, and it gets all over you. We stayed a week at the hotel so we started to really notice it. We only asked to have our room cleaned on night 4 of a 7 night stay and they didn't change our sheets, they didn't sweep the floors and we only got fresh towels because I specifically left them on the floor to indicate we'd like fresh ones. Thats my only criticism or note, the housekeeping standard needs some lifting. Everything else great!
Stayed 7 nights in Aug 2024

10/10 Excellent

Keri

Stayed 2 nights in Aug 2024

4/10 Poor

Stuart

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
We had stayed at this property 2 years ago and loved it. They renovated it since and removed all the old world charm. They put in all these touch screen operated lights and shades and climate control that are difficult to operate. Our A/c didn't work upon checkin, I went down to the desk, the agent said oh, I can see you have it on (very big brother of him) I said yes, but its not working. He did something and it started up. In the middle of the night, it went off again. My husband went down to the desk to tell them an d again, they did something and it went back on. Our last night, it didn;t matter what we did, it wouldn't go on. I went down to the desk, They sent up someone who did something and it eventually went back on (this was after 11PM). It went off again in the middle of the night. Our kids were in another room and they had no problems. But, you can't call yourself a 5 star hotel and not deal with your a/c issues. Especially when a guest complains 3 times
Stayed 3 nights in Jul 2024

10/10 Excellent

Edward, Vienna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying in this hotel for 30 years and through each change of management it has gotten better and better. Very good services and quality for the money. Excellent value. Will continue to stay here.
Stayed 2 nights in Aug 2024

10/10 Excellent

Georgi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel right on metro station in city heart
Great hotel, very clean with great amenities in the heart of the city conveniently located on the Serdica metro station.
Stayed 1 night in Jul 2024