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Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

5.0 star property

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your current months are January, 2025 and February, 2025.
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February 2025

Photo gallery for Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Aerial view
Royalty Villa | Living room
5 restaurants, breakfast, lunch, dinner served; seafood
Aerial view
Outdoor wedding area

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • All-inclusive
  • Bar
  • Hot tub
  • Room service
  • On private beach
  • Pool

Explore the area

Map
Blvd Zona Hotelera, Playa Juanillo, Cap Cana, Punta Cana, La Altagracia, 23302
  • Juanillo Beach
    ‪6 min walk‬
  • Punta Espada Golf Course
    ‪8 min drive‬
  • Caleton Beach Club
    ‪11 min drive‬
  • Punta Cana (PUJ-Punta Cana Intl.)
    ‪18 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium Luxury)

7.8 out of 10
Good
(9 reviews)
  • 61 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Garden View (Monarch)

Villa, 1 King Bed, Balcony, Garden View (Monarch) | Property amenity

Villa, 1 King Bed, Balcony, Garden View (Monarch)

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony, Oceanfront

Premium bedding, down duvets, pillow-top beds, free minibar

Villa, 1 King Bed, Balcony, Oceanfront

  • 106 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

6 outdoor pools, open 6 AM to 7 PM, free pool cabanas, pool umbrellas

Honeymoon Suite, 1 King Bed, Private Pool, Ocean View (Castle)

10.0 out of 10
Exceptional
(1 review)
  • 101 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed, Balcony (Oceanside)

Premium bedding, down duvets, pillow-top beds, free minibar

Villa, 1 King Bed, Balcony (Oceanside)

10.0 out of 10
Exceptional
(1 review)
  • 285 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View (Premium)

7.0 out of 10
Good
(2 reviews)
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Beachfront

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Beachfront

8.4 out of 10
Very good
(5 reviews)
  • 70 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

Suite, 1 King Bed, Balcony (Castle, Oceanside)

  • 94 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

View from room

Junior Suite, 1 King Bed, Balcony, Garden View (Castle)

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Pool View (Castle, Swim Out)

10.0 out of 10
Exceptional
(2 reviews)
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Room, 2 Queen Beds, Balcony, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Room, 2 Queen Beds, Balcony, Garden View

9.2 out of 10
Wonderful
(7 reviews)
  • 61 sq m
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

55-inch flat-screen TV with cable channels, TV

Junior Suite, 1 King Bed, Balcony, Ocean View (Castle)

9.0 out of 10
Wonderful
(2 reviews)
  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Balcony, Ocean View

8.4 out of 10
Very good
(11 reviews)
  • 60 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

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About this property

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive

Adults-only beachfront resort with 6 outdoor pools
Catch some rays on Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive offers 324 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, slippers, and hair dryers.

This Punta Cana resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a private beach, a sauna, and a fitness center.

Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive. During your stay, you're just a quick walk from Juanillo Beach. Features include free WiFi in public areas and free self parking, plus 6 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy seafood with a beachfront location at Blue Marlin, one of the property's 5 restaurants and 5 bars/lounges
  • Take a swim in the 6 outdoor pools or soak in the spa tub
  • Indulge with hot stone massages, reflexology, or body wraps at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a private beach, a gym, and a steam room
  • Guests have great things to say about the helpful staff and the pool
  • Just a 1-minute drive from Juanillo Beach and 12 minutes from Punta Cana Beach
Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sun loungers. At Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This Colonial resort also offers a spa tub, a steam room, and a fitness center. Self parking is free.

Smoking is allowed in designated areas at this 5-star Punta Cana resort.

Blue Marlin - This beachfront restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting).
Casabella - This restaurant specializes in international cuisine and serves breakfast and lunch. Open daily.
Wok - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
The Steakhouse - This steakhouse specializes in Argentinean cuisine and serves dinner only. Open daily.
Capriccio - This restaurant specializes in Italian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Blue Marlin
  • Casabella
  • Wok
  • The Steakhouse
  • Capriccio

Things to do

  • 6 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike tour information
  • Fitness centre
  • Full-service spa
  • Karaoke
  • Nightclub
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Conference centre (9839 square feet of space)
  • Meeting rooms - 5

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach umbrellas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Rooftop terrace

Spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Lift door width (centimetres): 79
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 208
  • Pool access ramp on site
  • Well-lit path to entrance

More

  • At least 80% of lighting from LEDs
  • At least 80% organic food
  • Beach towels
  • Comprehensive recycling policy
  • Couples dining
  • Designated smoking areas
  • Double-glazed windows
  • Living plant wall
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Eco-friendly toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • 55-inch flat-screen TV
  • TV channels

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products used
  • Energy-saving switches
  • Individually decorated
  • Individually furnished
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 6 AM to 7 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Cap Cana Sanctuary
Sanctuary Cap Cana All Inclusive Playa Hotels Resorts
Sanctuary Hotel Cap Cana
Sanctuary Cap Cana Hotel Punta Cana
Sanctuary Cap Cana Resort
Sanctuary Cap Cana Alsol All Inclusive
Sanctuary Alsol All Inclusive
Sanctuary Cap Cana Alsol
Sanctuary Cap Cana AlSol All Inclusive Adults
Sanctuary AlSol All Inclusive Adults
Sanctuary Cap Cana AlSol Adults
Sanctuary AlSol Adults
Sanctuary All Inclusive Playa Hotels Resorts
Sanctuary Cap Cana Adults Playa Hotel Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Hotel Resorts
Hotel Sanctuary Cap Cana Adults Only by Playa Hotel & Resorts
Sanctuary Cap Cana Adults Playa Resorts Punta Cana
Sanctuary Cap Cana Adults Playa Resorts
Sanctuary Cap Cana by AlSol All Inclusive Adults Only
Sanctuary Cap Cana by Alsol Adults Only All Inclusive
Sanctuary Cap Cana by Alsol All Inclusive
Sanctuary Cap Cana All Inclusive Adults Only by Playa Hotel
Sanctuary Cap Cana
Sanctuary Cap Cana All Inclusive by Playa Hotels Resorts

Sanctuary Cap Cana, a Luxury Collection Resort, Dominican Republic, Adult All-Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 814 out of 1007 reviews" "
Rating 8 - Good. 121 out of 1007 reviews" "
Rating 6 - Okay. 34 out of 1007 reviews" "
Rating 4 - Poor. 21 out of 1007 reviews" "
Rating 2 - Terrible. 17 out of 1007 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

edgar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar increíblemente bueno para descansar. Altamente recomendado. Todo el personal increible en la atencion, presentación y dedicación. Destaco de entre todos los buenos funcionarios a Francisco, jefe de camareros y Miguel de Loyola. Realmente sobresalen entre todos.
Stayed 5 nights in Oct 2024

10/10 Excellent

Larissa

Travelled with partner
Liked: Amenities
Amazing resort and staff
Stayed 5 nights in Oct 2024

10/10 Excellent

Richard

A phenomenal experience, everything about our stay was excellent!
Stayed 5 nights in Oct 2024

10/10 Excellent

Dejan, Lombard

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and charming!
Stayed 10 nights in Oct 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort.
Stayed 7 nights in Aug 2024

10/10 Excellent

Joseph Authur

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Beautiful experience
Stayed 4 nights in Oct 2024

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Convenient for short stays. Incredible Staff and service! Great food! You should try the Italian restaurant! Definitely recommend!
Stayed 3 nights in Oct 2024

10/10 Excellent

Dillian, boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sanctuary Cap Cana was beyond our expectations. From the moment we got there to the moment we won’t ready to leave. All the staff we interacted with was respectful, polite and accommodating just to state a few. We are horrible with names but happy boy stood out, Elvi and others at the pool area. All our servers, dance instructor and yoga instructor were all amazing. Our butler Angel’s efforts and dedication to our needs was the perfect compliment to our week of royalty staying in our castle on the beach. He was very helpful in solving problems, getting us reservations, attending to our special requests and in being there with his golf cart when we most needed a quick ride. I highly recommend Angel and Sanctuary in general. The staff overall was also very polite, attentive and above all friendly and helpful. We hope to return.
Stayed 4 nights in Sep 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We were very happy in that hotel, every area was amazing, italian resturant amazing, pools lovely, ctivity at night are a little boring for us every worker amazing, special thank you to Jose, Sandino working at the pool area, spacial thanks at the restaurants area to Felix, Bladimir, Willian, Luis, Francisco and everyone, They should increase Activity at night, very recommendable
Stayed 5 nights in Sep 2024

10/10 Excellent

Fannie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing Resort!!! We would definitely come back
Stayed 4 nights in Oct 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sanctuary is exactly that! A getaway that is secluded, relaxing, and you have everything you need. The staff is amazing and the property is beautiful! We will be back next year, and my fiancée and I are already counting down the days! Cheers to The Sanctuary, The Staff, especially Happy Boy which makes this place so special.
Stayed 3 nights in Sep 2024

2/10 Terrible

diana, MIAMI

Liked: Cleanliness
Disliked: Staff & service
The hotel experience was outstanding until check out day. Left the room for less than 5 min to check out and came back to the room to pick up my jewelry box which was left in the bathroom and everything was gone by the time we came back to get the box, also had some shampoos left and housekeeping already had the shampoos set aside in a bag for them but the jewelry box which was with the shampoo was gone, no one was able to help us and they simply said there wasn’t anything left in the room. I will be filling a dispute
Stayed 3 nights in Sep 2024

10/10 Excellent

Angel, Yonkers

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome for couples
Stayed 3 nights in Oct 2024

10/10 Excellent

Yamilet, MIAMI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and super comfortable the staff is super friendly and very professional, especially the butler Carlos, the housekeeper Nancy and the waiter Quirilio, made our stay unforgettable. The food in the restaurants is exquisite and the service in general.
Stayed 4 nights in Sep 2024

10/10 Excellent

Robert

Travelled with partner
My girlfriend and I went during end of September until the beginning of October(5days). The resort is absolutely beautiful as well as the hotel room we stayed in. The place is kept up so well and the staff is incredibly nice and helpful. The pools are great and the beach is beautiful. The food was also very good. We are not difficult people when it comes to food so if you’re a good snob, opinions will obviously are but we were very pleased about the food and really enjoyed it. This was a very quiet, adults only, resort and there were not many people there overall. If you’re looking for a quiet and romantic place, I highly recommend it. We just thought it was the best resort we’ve been to and we take two trips a year for the past several years. We did an excursion to Catalina island which was beautiful but the excursion company which we booked through Talixo was very unorganized and was a bit annoying that a trip that should have been about 75 mins to get to the boat took over three hours. A lot of sitting in a bus and going nowhere for a while. We waited for another bus. That coordinating could be way better. Extremely happy overall with everything about the resort though. Amazing time and experience and would definitely go back!!
Stayed 4 nights in Sep 2024

8/10 Good

Madeline Samara

Stayed 6 nights in Sep 2024

8/10 Good

Humberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Rafael

Stayed 3 nights in Sep 2024

8/10 Good

Terry

Very good staff food was excellent had a really bad paint smell one night and was awakened at 2:30 am by the smell to find out they were painting and a row of rooms beside us had the same issue i woke up with burning eyes and wife had a bad headache. Returned to our room one day to find the privacy sign on our door and both our room keys would not work then when they came down and let use in I found a balcony door unlocked but nothing was touched still a little unnerving to think someone that wasn’t supposed to be in our room was there as they told us that security cameras did see anyone
Stayed 6 nights in Sep 2024

10/10 Excellent

Christopher

Stayed 4 nights in Sep 2024

4/10 Poor

Cristine

Liked: Staff & service
The property is quite small and also older construction. The building I stayed in (believe it was Building 2 or 3) had a mildew smell in the hallways. The elevator was also very small and also looked older/weathered. When I got to my room, I noticed the AC was not cold enough for the outside temperature. It did not go past 22C/72F. The bathroom vanity light also did not work on one side. Finally, the bed was dirty when I arrived; I found a black pair of underwear tucked behind the mattress into the space between the headboard. The throw blanket was also visibly filthy. I called twice to complain about this but nothing was done. The restaurants are decent although I found the buffet food decent at best; everything lacked flavor. The restaurant over the beach had great Dominican food however. Drinks were also either veryyyy sweet or the rum tasted watered down. Staff was very kind and accommodating, so complaints with them.
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the best from beginning to end. The service was impeccable. Food was ok to good. All the stands and shops are very nice.
Stayed 3 nights in Sep 2024

10/10 Excellent

Corazon

Stayed 4 nights in Aug 2024

10/10 Excellent

Eliza

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is absolutely stunning and such a great place for our honeymoon! The food was great (there were plenty of food options on site), all of the staff will go the extra mile to ensure that you feel comfortable and welcomed. Check-in process was easy and fairly quick, only negative was that we did not get the room we had initially booked. Pool staff provided amazing service including, setting up your spot for when you come to lounge by the pool or beach, making sure you have plenty of shade, and always have a drink so sip on! A few employees that I can remember that were extremely friendly and personal with us and always checking in on us were Jose and Oscar. As well as our favorite bartender Domingo! Highly recommended for your first stay in Punta Cana I can’t say enough great things about this property.
Stayed 4 nights in Sep 2024

10/10 Excellent

Natasha Mendez

Liked: Cleanliness, staff & service, property conditions & facilities
I loved it
Stayed 2 nights in Sep 2024