Hyatt Ziva Cap Cana - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

4 outdoor pools, open 9:00 AM to 7:00 PM, pool cabanas (surcharge)

Private beach, sun-loungers, beach umbrellas, beach towels

6 restaurants, breakfast, lunch, dinner served; Asian cuisine

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

All-inclusive

On private beach

Room service

Pool

Hot tub

Explore the area

Boulevard Zona Hotelera, Playa Juanillo, Punta Cana, La Altagracia, 23000

Juanillo Beach
14 min walk
Indigenous Eyes Ecological Park
9 min drive
Prontoz
1 min walk
Punta Cana (PUJ-Punta Cana Intl.)
17 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, down duvets, pillow-top beds, minibar

Resort View Junior Suite King

56 sq m
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Grand Suite, 1 Bedroom, Ocean View (Master, Club)

125 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Resort View Junior Suite Double

56 sq m
Resort view
Sleeps 5
2 Queen Beds and 1 Queen Sofa Bed

Club Suite, 1 Bedroom (Swim Up, Master)

115 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Ocean View Junior Suite King

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Queen Sofa Bed

Junior Suite Double

56 sq m
Resort view
Sleeps 5
2 Queen Beds and 1 Queen Sofa Bed

Club Junior Suite Swim Up King

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Ocean View Junior Suite Double

56.2 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Queen Sofa Bed

Club Junior Suite Swim Up Double

56 sq m
Ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Club Ocean View Junior Suite Double

56 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Queen Sofa Bed

Club Ocean View Junior Suite King

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite Swim Up Double

56 sq m
Ocean view
Sleeps 4
2 Queen Beds and 1 Double Sofa Bed

Junior Suite Swim Up King

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club)

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite, 1 King Bed with Sofa bed, Oceanfront (Club, Swim Up)

56 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Suite, 1 Bedroom, Ocean View (Master, Club)

Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Club Suite, 1 Bedroom (Master)

115 sq m
Ocean view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite, Oceanfront (Club, Double)

56 sq m
Ocean view
Sleeps 5
2 Queen Beds and 1 Queen Sofa Bed

Junior Suite King

56 sq m
Resort view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hyatt Ziva Cap Cana - All Inclusive

Luxury property on the beach, with 4 outdoor pools

Catch some rays on Hyatt Ziva Cap Cana - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 6 restaurants.

Hyatt Ziva Cap Cana - All Inclusive offers 375 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Pillowtop beds feature down comforters and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach and a complimentary water park with a lazy river and waterslides are featured at the property. 4 outdoor swimming pools and 2 spa tubs are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Larimar Spa has 14 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of the pool at Hyatt Ziva Cap Cana - All Inclusive. During your stay, you'll be within walking distance of Juanillo Beach. You'll find features like free WiFi in public areas and free valet parking, plus 4 outdoor pools.

Free WiFi
Free valet parking and self parking
Enjoy a bite to eat at Tempest Table, a theme restaurant that serves Asian cuisine
Splash around at the free water park with a lazy river or swim in the 4 outdoor pools
Treat yourself to hydrotherapy, Ayurvedic treatments, or aromatherapy at The Larimar Spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a private beach, a 24-hour gym, and a steam room
Guests have great things to say about the pool and the helpful staff
Just a 1-minute drive from Juanillo Beach and 12 minutes from Punta Cana Beach
Airport shuttle service available for a fee

Some rates at Hyatt Ziva Cap Cana - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Hyatt Ziva Cap Cana - All Inclusive you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi. This luxury property also offers a complimentary water park, a complimentary children's club, and a 24-hour fitness center. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Punta Cana property.

Tempest Table - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Noodle & Thread - This theme restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

El Mercado - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

The Chinola - This beachfront restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Open daily.

Navigator Grill - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hyatt Ziva Cap Cana - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Electric car charging station on site
Return airport shuttle (surcharge)

Food and drink

6 restaurants and 1 coffee shop/cafe
1 swim-up bar, 1 poolside bar and 1 bar
24-hour room service

Restaurants on site

Tempest Table
Noodle & Thread
El Mercado
The Chinola
Navigator Grill

Things to do

24-hour fitness centre
4 outdoor pools
2 hot tubs
Fitness classes
Arcade/games room
Beach volleyball
Beach yoga
Billiards/pool table
Designer shops
Free water park access
Full-service spa
Pilates classes
Playground
Sauna
Shopping
Steam room
Yoga classes

Family friendly

4 outdoor pools
Arcade/games room
Free children's club
Free cots/infant beds
Free supervised childcare
Free water park access
Corner/local shop
Laundry facilities
Lazy river
Playground
Snack bar/deli
Water slide

Conveniences

Ballroom
Banquet hall
Lift
Gift shop/newsstand
Corner/local shop
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Conference space (14488 square feet)
Meeting rooms - 16

Outdoors

Beach loungers
Beach umbrellas
Dock
Firepit
Garden
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace
Vegetable garden

Spa

14 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - Swedish
Massage/treatment rooms
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Couples dining
Designated smoking areas
Double-glazed windows
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
Romance packages available
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Free cots/infant beds
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels

Entertainment

42-inch flat-screen TV
TV channels
iPod dock
Films for purchase

Food and drink

Champagne service
Coffee/tea maker
Minibar

Desk
Eco-friendly cleaning products provided
Energy-saving switches
In-room massage
Iron/ironing board
LED light bulbs
Phone
Restaurant dining guide
Safe
Separate sitting area
Slippers
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher and a security system

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 9:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Ziva Cap Cana All Inclusive

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Hyatt Ziva Cap Cana All Inclusive

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Hyatt Ziva Cap Cana - All Inclusive Reviews

9.6

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Excellent

Darrell

19 Sept 2024

Stayed 2 nights in Sep 2024

10/10 Excellent

Wanda

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Sep 2024

10/10 Excellent

Alejandro Ovidio

Travelled with family

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Todo muy lindo limpio y la comida excelente

Stayed 3 nights in Sep 2024

10/10 Excellent

Theodose

16 Sept 2024

Stayed 5 nights in Aug 2024

8/10 Good

Alejandra

15 Sept 2024

Stayed 6 nights in Aug 2024

10/10 Excellent

Lerisse

Travelled with family and small children

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the property. Our son enjoyed the water park. Osiris service and attention to detail was very significant for our stay. We’ll definitely come back

Stayed 2 nights in Aug 2024

10/10 Excellent

Llaima

Travelled with partner

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is really the very best we have visited in Punta Cana and around the world. There is really nothing negative to say about it. The staff was incredibly attentive and friendly. Shout out to Amado, Freddy and Maximo in the pool area. They were all on top of their game and extremely professional and helpful. The hotel was not cheap but it was worth every penny. Keep up the good work!

Stayed 4 nights in Sep 2024

10/10 Excellent

Manuela

Travelled with partner

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The resort is great! The customer service is top notch and food was delicious. I highly recommend it. If I could just suggest one thing it would be to have more activities for the night after the pool is closed.

Stayed 5 nights in Sep 2024

10/10 Excellent

Alecia

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Alex, Falls Church

9 Sept 2024

Stayed 7 nights in Aug 2024

10/10 Excellent

Marcella Celeste

Travelled with family and small children

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was very nice, and didn’t seem over-sized like some hotel properties where it is impossible to see everything, making it an ideal destination for families with kids or aging parents. The staff is amazing and very friendly. They are all very helpful and pleasant. They will try to upsell you at check in, if you’re not careful. The staff at the watersports area were hilarious and it was easy to borrow equipment to take out. The food was hit or miss some nights, you could tell that some desserts were mass produced, but anything that you saw people actually cooking or making was delicious.

Stayed 3 nights in Aug 2024

10/10 Excellent

Martha

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Sep 2024

10/10 Excellent

Henrik

Travelled with family and small children

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall very nice. only thing I didn't love was, in the case of the Super Mercado buffet style, It is worth considering letting the tourists help themselves, as in most 5 star hotels. Feels a little uncomfortable having to ask somebody to serve you for every little piece of food.

Stayed 4 nights in Sep 2024

10/10 Excellent

Abel

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Aug 2024

10/10 Excellent

Elizabeth

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2024

8/10 Good

Marouan

Travelled with family and small children

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Highly recommended

Stayed 4 nights in Sep 2024

10/10 Excellent

Yanela

5 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Aug 2024

10/10 Excellent

Mark

4 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Mark

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hyatt Ziva Cap Cana was a perfect vacation for our family. There were always things to do, food options were great and tons of options. The size of the gym was very impressive and so was the beach. We felt VERY safe during our time and never worried about letting our 11 and 13 year old go do their own thing.

Stayed 3 nights in Aug 2024

10/10 Excellent

Andry

Travelled with family

2 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Dewanda Sullivan

Travelled with family and small children

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The grounds were beautiful and staff was friendly and helpful.

Stayed 3 nights in Aug 2024

10/10 Excellent

Emily

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was very busy but we never had a problem finding chairs by the pools. The breakfast buffet and the Mongolian BBQ were the best food options by far.

Stayed 5 nights in Aug 2024

10/10 Excellent

DESIREE

Travelled with partner

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am rating the hotel and the staff 5/5. Although we have a poor check-in experience, overall this hotel is beautiful and probably the best we've been in Punta Cana. Sharing my experience w/ the problem I had w/ my booking w/ Expedia and how the hotel handled it. Booking details included Junior Suite Swim up-King, balcony/patio with Ocean view, Club level-club lounge access, among others. A few days before, I messaged the hotel to confirm my booking and its details. I was told that my booking doesn’t include an ocean view and the club level. Those 2 are upgrades and was asked if I wanted to avail myself, of course, with an extra charge. I had an Expedia agent confirm my booking details & inclusions (which of course, included those 2 upgrades, I paid for them during booking) and told the agent to e-mail the hotel reservations directly so communication must be between them. In other words, my booking and its details from Expedia were not honored by the hotel and as expected, we had a hard time checking in which took almost 2 hrs. It was too much hassle and ruined our vacation mood from the beginning. Both parties, Expedia and the hotel were blaming each other and no one ever admitted who was at fault. I was given false booking upgrade details by Expedia, and the hotel was also firm by saying it wasn’t the hotel room class that was booked. Ending: we were given a regular Junior Suite-Swim up king, NO VIEW, and the Club level access was given as a“complementary”

Stayed 4 nights in Aug 2024

10/10 Excellent

ANGELA

1 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Una limpieza impecable, servicio al cliente excelente

Stayed 2 nights in Aug 2024

10/10 Excellent

Diana

Travelled with family

31 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was amazing, the food, the room, the staff in general. I give 10/10. I’ll definitely come back. It was a wonderful family trip. Hyatt Ziva Cap Cana the best.

Stayed 3 nights in Aug 2024