2/10 Terrible
Nikhil
Business traveller
17 Sept 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nest Hotel MGallery DISAPPOINTING!!
While checking in I asked if breakfast is covered, they said yes. Next day morning after breakfast they made me sign on the bill. Spoke to the lady at reception who apologized but couldn't do anything.
Next day construction work was ongoing right outside my room and the noise and disturbance didn't let me work all afternoon. When I called reception the lady said this work is going outside the hotel, we cannot do anything. I would expect a so called 5 star hotel to make customers aware while checking in if there is work right outside even if it is nothing to do with the hotel as it disturbs the hotel customers. Common sense. And be courteous to your customers don't argue for no reason!
I would have gladly picked another room down the corridor or another floor had I known the issue. They offered me to change the room right in the middle of an important call which I couldn't. She didn't understand or try to understand what I was saying.
Visited and stayed in hotels in and around Le Defense many times. This is the first and last time I will stay in NEST MGallery hotel. Approach road to the hotel is confusing. Taxi from CDG could never reach the hotel following maps. He dropped me few mins away under a bridge and I had to take a 10 mins walk up the stairs. At least he was polite and it was my choice given he tried his best. There are many options logistically convenient at or below this price range with much better service in Le defense.
Nikhil
Stayed 2 nights in Sep 2025