6/10 Okay
Ian
Travelled with family
23 Aug 2024
Liked: Cleanliness, room comfort
We were staying as a family to go to Disney. On arrival I was told parking €15 a night which I wasn’t made aware of at time of booking or when I called to check parking was available. Also hit with city tax which is fine but on check in I had to pay €70 in total which annoyed me. Then told breakfast wasn’t included and this was €26 per adult and €13 per child so €78 x 2 days - €156…no thanks! We were on our way back from Italy, a 3 week holiday and a 10 hour drive. Kids were tired and one was sick. Checked into room at 15.30 and sofa bed wasn’t made so I called reception and they said yes the sofa beds don’t get made until 18.00! I found this very strange and explained after a 10 hour drive I expected to walk into my room and find it made up, so the kids can sleep if they want etc, so someone had to come and make the bed up. Restaurant was poor….we booked and found ourselves the only customers except for another family. Very limited choices, kids ordered off the kids menu. Daughter ordered chicken nuggets and got fish and chips, some ordered cheese burger but without the cheese, came with the cheese so waiter took it away - it reappeared 2 mins later with the cheese scraped off 😅 it was poor, and there were no other customers, so unacceptable really. Meal cost us over €100.
Hotel itself was nice but basic errors costs it and bring it down. Pool is nice, kids only allowed for limited hours which again is silly as most people are there for Disney.
Ian
Stayed 2 nights in Aug 2024