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Signia by Hilton Orlando - An Official Walt Disney World® Hotel

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Signia by Hilton Orlando - An Official Walt Disney World® Hotel

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Room, 2 Queen Beds, Allergy Friendly
Daily to-go breakfast for a fee
Exterior
Ballroom

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking available
  • Room service

Explore the area

Map
14100 Bonnet Creek Resort Lane, Orlando, FL, 32821
  • Waldorf Astoria Golf Club
    ‪2 min walk‬
  • Walt Disney World® Resort
    ‪7 min drive‬
  • Disney Springs™
    ‪7 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed, Allergy Friendly

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Allergy Friendly

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Disney Fireworks View)

View from room

Room, 2 Queen Beds (Disney Fireworks View)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Pool View

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Pool View

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Living area

Suite, 1 King Bed

  • 116 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (& Rollaway Bed)

Room, 1 King Bed (& Rollaway Bed)

Room, 1 King Bed (& Rollaway Bed)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Allergy Friendly

Room, 2 Queen Beds, Allergy Friendly

Room, 2 Queen Beds, Allergy Friendly

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

View from room

Suite, 2 Queen Beds

  • 116 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Room, 1 King Bed (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (High Floor)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed (Disney View)

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed (Disney View)

  • 193 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Queen Beds (High Floor)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds (High Floor)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Accessible (Hearing)

View from room

Junior Suite, 1 King Bed, Accessible (Hearing)

  • 78 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

View from room

Junior Suite, 1 King Bed

  • 78 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Disney View)

View from room

Junior Suite, 1 King Bed (Disney View)

  • 78 sq m
  • Park view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (Peloton Wellness Room)

Room, 1 King Bed (Peloton Wellness Room)

Room, 1 King Bed (Peloton Wellness Room)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Roll-in Shower)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Roll-In Shower)

View from room

Junior Suite, 1 King Bed (Roll-In Shower)

  • 78 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Accessible (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Executive Suite, 1 King Bed, Accessible (Roll-in Shower)

  • 193 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Room, 1 King Bed, Accessible (Roll-in Shower)

View from room

Presidential Room, 1 King Bed, Accessible (Roll-in Shower)

  • 267 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Disney View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed (Disney View)

  • 38 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed

  • 267 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible, Bathtub

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Designer toiletries, hair dryer, towels

Room, 2 Queen Beds

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Hearing)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Roll-in Shower)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible, Bathtub (Roll-in Shower)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds (Nature Preserve)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 2 Queen Beds (Nature Preserve)

  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Disney View)

Premium bedding, in-room safe, desk, blackout curtains

Room, 1 King Bed, Accessible (Disney View)

  • 38 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Nature Preserve)

Premium bedding, in-room safe, desk, blackout curtains

Standard Room, 1 King Bed (Nature Preserve)

  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Accessible (Hearing)

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Disney View)

View from room

Room, 2 Queen Beds (Disney View)

  • 38 sq m
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 37 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Wyndham Grand Orlando Resort Bonnet Creek

Pool
Hot tub
Spa
Pet-friendly
4.5 out of 5, Wonderful, (2733)
The price is €303
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Wyndham Grand Orlando Resort Bonnet Creek

About this property

Signia by Hilton Orlando - An Official Walt Disney World® Hotel

Family-friendly hotel with 12 restaurants and 3 outdoor pools
12 restaurants, 3 outdoor pools, and a full-service spa are available at this hotel. A theme park shuttle is free. Additionally, a golf course, 2 poolside bars, and 3 bars/lounges are onsite. Housekeeping is available on request.
Signia by Hilton Orlando - An Official Walt Disney World® Hotel offers 1009 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include bathtubs or showers, designer toiletries, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Guests can play rounds at the 18-hole golf course. 3 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a lazy river, a waterslide, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 22 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us they can't get enough of the pool at Signia by Hilton Orlando - An Official Walt Disney World® Hotel . During your stay, you're just a quick walk from Waldorf Astoria Golf Club. Features include a free theme park shuttle, plus 3 outdoor pools and 12 restaurants.
  • Enjoy Asian cuisine at ZETA ASIA, one of the property's 12 restaurants and 3 bars/lounges
  • To-go breakfast served daily for a fee
  • WiFi for a fee
  • Valet parking and self parking available for a fee
  • Splash around at the lazy river or swim in the 3 outdoor pools
  • Indulge with facials, manicures and pedicures, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a golf course, a 24-hour gym, and a sauna
  • Guests have great things to say about the helpful staff and the pool
  • 7 minutes by car from Disney Springs™ and 11 minutes from Disney's Hollywood Studios®
  • Free theme park shuttle service
  • Pets welcome for a fee (restrictions apply)
Signia by Hilton Orlando - An Official Walt Disney World® Hotel offers its guests a full-service spa, a golf course, 3 outdoor swimming pools, and 2 spa tubs. There are 12 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is available in public spaces for a fee.

A business center and 70 meeting rooms are available. Event space at this hotel measures 240000 square feet (22297 square meters) and includes a conference center. A children's pool, a 24-hour fitness center, and a sauna are also featured at the family-friendly Signia by Hilton Orlando - An Official Walt Disney World® Hotel . Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Orlando hotel.

For a fee, guests can enjoy to-go breakfast daily from 7:00 AM to 11:00 AM.
ZETA ASIA - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar.
La Luce - Overlooking the pool, this restaurant specializes in Italian cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
MUSE - This coffee shop serves breakfast, lunch, and dinner. Open daily.
Bull & Bear - Overlooking the golf course and pool, this restaurant serves dinner only. Guests can enjoy drinks at the bar. Open daily.
Beech - Overlooking the pool, this restaurant specializes in American cuisine and serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Languages

Dutch, English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0.00 per night)
  • Available in some public areas: WiFi (USD 0.00 per night)

Parking and public transport

  • Self parking on site (USD 38 per day; includes in/out privileges)
  • Valet parking on site (USD 54 per day; includes in/out privileges)
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Local area shuttle
  • Free theme park shuttle

Food and drink

  • To-go breakfast available for a fee daily 7:00 AM–11:00 AM: USD 18-25 for adults and USD 10-15 for children
  • 12 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 3 bars/lounges
  • Room service available

Restaurants on site

  • ZETA ASIA
  • La Luce
  • MUSE
  • Bull & Bear
  • Beech

Things to do

  • 24-hour fitness centre
  • 3 outdoor pools
  • 2 hot tubs
  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Golf course
  • Golf driving range
  • Sauna
  • Shopping

Family friendly

  • 3 outdoor pools
  • Arcade/games room
  • Children's pool
  • Free cots/infant beds
  • Free theme park shuttle
  • Lazy river
  • Fridge
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Dry-cleaning service
  • Golf cart
  • Golf clubhouse
  • Golf clubs
  • Golf lessons
  • Golf pro shop
  • Hair salon
  • Housekeeping (on request)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (240000 square feet of space)
  • Meeting rooms - 70

Outdoors

  • Garden
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Lift door width (centimetres): 104
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 86
  • Magnifying mirror
  • Phone accessibility kit
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 84
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LCD TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Guests will receive smart lock details

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 125 per accommodation, per stay
  • Maximum 2 (weight limit: 40 lbs per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 25.0 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 56.25 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness center access
  • In-room bottled water

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: approximately USD 18 to 25 for adults, and USD 10 to 15 for children
  • Fee for in-room wireless internet: USD 0.00 per night (rates may vary)
  • Fee for wireless internet in public areas: USD 0.00 per night (rates may vary)
  • Self parking fee: USD 38 per day (in/out privileges)
  • Valet parking fee: USD 54 per day (in/out privileges)
  • Pet fee: USD 125 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Guests will receive smart lock details.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Bonnet Creek Orlando
Bonnet Creek Orlando Hilton
Bonnet Creek Resort Orlando
Bonnet Resort Orlando
Hilton Bonnet Creek
Hilton Bonnet Creek Resort
Hilton Creek Orlando
Hilton Orlando Bonnet Creek
Hilton Orlando Bonnet Creek Resort
Hilton Orlando Creek Bonnet
Hilton Orlando Bonnet Creek Hotel Orlando

Signia by Hilton Orlando - An Official Walt Disney World® Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 616 out of 1002 reviews" "
Rating 8 - Good. 180 out of 1002 reviews" "
Rating 6 - Okay. 104 out of 1002 reviews" "
Rating 4 - Poor. 48 out of 1002 reviews" "
Rating 2 - Terrible. 54 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!!
The lobby was beautiful And smelled good. Everyone was extremely friendly. Check-in was very easy. The room was clean. The beds were comfortable. The pool and lazy river was fun. The food was delicious.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jason, St Petersburg

Travelled with family and small children, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here during Hurricane Milton and they did a great job considering the circumstances! Very pricey but it’s a great spot to stay.
Stayed 1 night in Oct 2024

10/10 Excellent

Kimberle, Miramar Beach

Travelled with partner
Professional staff, super clean/ new
Stayed 2 nights in Oct 2024

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice place
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephen

Stayed 4 nights in Oct 2024

10/10 Excellent

Chase

Liked: Cleanliness, staff & service, property conditions & facilities
Great place!
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel and Resort. Beautiful pool.
We stayed for a night. Hotel was amazing. We loved all the dining and food options that were right on-site. The hotel didn’t seem expensive but prices of food and drink were kinda high but I expected it to be with it being affiliated with Disney or on Disney property. The hotel pool was nice and had a great lazy river and water slides for my daughter that she loved AND you’re allowed to float around the pool with a drink in your hand which I was surprised you could do but I loved it..lol I would highly recommend this hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

michael

Stayed 2 nights in Oct 2024

10/10 Excellent

Gaston

Stayed 1 night in Sep 2024

10/10 Excellent

Sean, Taunton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful except for the bellhop. No one wants to hear unhappy complaints or even reprimand of customer behavior.
Stayed 3 nights in Oct 2024

8/10 Good

zeinab ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

6/10 Okay

Matt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice property, however they want $58 dollars to have valet park your car and then if you want to park yourself its $40. So $18 dollars to have your car parked. Then they want you to tip their workers? Thats on them for their fees. Crazy IMO.
Stayed 1 night in Oct 2024

10/10 Excellent

Mailyn

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Price at snackbar
Stayed 1 night in Aug 2024

8/10 Good

Anindya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. My only gripe was that the staff for the Beech bar outside was unfriendly and took away from the resort feeling. Otherwise, I have always enjoyed staying here!
Stayed 4 nights in Oct 2024

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Very pleasant experience. Friendly desk attendant checked me in promptly. Floors were spotless. Room was inviting and clean.
Stayed 1 night in Oct 2024

10/10 Excellent

Wendy

Stayed 2 nights in Aug 2024

10/10 Excellent

Anne

Travelled with family, Travelled with pets
Liked: Amenities
The staff performed exceptionally with all.of us seeking refuge ffrom Hurricane Milton! We were in crisi s with pets fleeing our Tampa homes. I will write a formal letter w/ photos! Thank you for workiing in a crisis environment!
Stayed 1 night in Oct 2024

8/10 Good

Janice E

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was during the Florida hurricane. Most everything was fine however only a couple of the restaurants were open and the ones that were open were overly packed. Had to use Uber eats. They were faster than waiting for a table.
Stayed 2 nights in Oct 2024

8/10 Good

Sara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great hotel with pure rooms, but check your bill
We have stayed at this hotel a number of times. With a family member with severe allergies, we always use the pure rooms (it is the reason we stay her). During our recent stay, we were evacuated from our home due to the hurricane. The good things: The hotel staff (with exception to two...see below) went above and beyond making it pleasant for everyone under a difficult situation. I have never seen so many dogs (we had ours also) and people, all hanging out together making the best of the situation. The staff worked hard, the hotel was clean and we enjoyed our stay....that is after we got to our room. Having booked a pure room again, and bringing our two dogs, I called and chatted to the staff at the hotel about reserving a room and about their hurricane protocol. It all seemed good. When we arrived to check in, we had the most unpleasant staff member imaginable, who checked us in and when I confirmed our pure room, he told me he couldn't give me a pure room due to our dogs (he said no dogs on the 14th floor). He happily took my money (the pure room cost more than the regular room), and downgraded us. When I mentioned we had stayed a number of times before with our dogs in the same room, he vanished to get the front desk manager. He argued the same, then eventually checked us in to the right room (the pure room). Guess what, I counted at least 10 dogs on the 14th in our hallway! When I checked out, the same guy tried to charge me for someone else's meal. How unpleasant!
Stayed 2 nights in Oct 2024

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was there during hurricane Milton. Staff did a great job dealing with the influx of people and a lot of pets. Didn't like the water in one of the spas/whirlpools wouldn't get warm/hot (this was the day before the storm arrived).
Stayed 2 nights in Oct 2024

6/10 Okay

Michael

Stayed 2 nights in Oct 2024