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The Grainger Hotel

2.0 star property

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Photo gallery for The Grainger Hotel

Suite, Ensuite
View from property
Room amenity
Bathroom
Garden

Reviews

6.4 out of 10

Popular amenities

  • 24/7 front desk
  • Parking available
  • Breakfast available
  • Free WiFi
  • Business services

Explore the area

Map
Westgate Road, Newcastle-upon-Tyne, England, NE4 6UJ
  • St. James' Park
    ‪17 min walk‬
  • Utilita Arena Newcastle
    ‪5 min drive‬
  • Quayside
    ‪5 min drive‬
  • Newcastle (NCL-Newcastle Intl.)
    ‪19 min drive‬

Room options

View all photos for Single Room, Ensuite

Room

Single Room, Ensuite

  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite, Ensuite

Suite, Ensuite

Suite, Ensuite

  • Sleeps 4
  • 4 Twin Beds

View all photos for Twin Room, Ensuite

Room

Twin Room, Ensuite

  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Ensuite

Room

Double Room, Ensuite

  • Sleeps 2
  • 1 Double Bed

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Front of property – evening/night

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  • Free WiFi
  • Restaurant
  • Gym
4.0 out of 5, Very good, (1085)
The price is €63
for 1 room
includes taxes & fees
14 Apr - 15 Apr
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About this property

The Grainger Hotel

Hotel with a 24-hour front desk, near St. James' Park
Along with an outdoor tennis court, this smoke-free hotel has self parking and a 24-hour front desk. WiFi in public areas is free. Additionally, a computer station and multilingual staff assistance are onsite. Housekeeping is not available.
The Grainger Hotel offers 37 accommodations.
Recreational amenities at the hotel include an outdoor tennis court.
During your stay at The Grainger Hotel, you'll be within walking distance of St. James' Park. Free WiFi in public areas, outdoor tennis court, and breakfast (surcharge) are available.
  • Free WiFi and wired Internet in some public areas
  • Breakfast is offered for a fee
  • Self parking available for a fee
  • Amenities include a computer, a multilingual staff, and an elevator
  • Onsite recreation includes an outdoor tennis court
  • Just a 3-minute drive from St. James' Park and 5 minutes from Quayside
The Grainger Hotel offers its guests multilingual staff and an elevator. A computer station is on site, and both WiFi and wired Internet are free in public spaces. For a fee, parking is available.

This Newcastle-upon-Tyne hotel is smoke free.

Languages

English, Hindi

Property amenities

Internet

  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (surcharge)

Food and drink

  • Breakfast available for a fee

Things to do

  • Billiards/pool table
  • Outdoor tennis court

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping service

Business services

  • Computer station

Accessibility

  • Lift

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Front desk staff will greet guests on arrival at the property.

Property is also known as

Grainger Hotel
Grainger Hotel Newcastle-upon-Tyne
Grainger Hotel
The Grainger Hotel Hotel
The Grainger Hotel Newcastle-upon-Tyne
The Grainger Hotel Hotel Newcastle-upon-Tyne

The Grainger Hotel Reviews

Reviews

6.4
Rating 10 - Excellent. 35 out of 153 reviews
Rating 8 - Good. 35 out of 153 reviews
Rating 6 - Okay. 29 out of 153 reviews
Rating 4 - Poor. 19 out of 153 reviews
Rating 2 - Terrible. 35 out of 153 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

6.2/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Anirudh

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Lucy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Resold my room
I booked hotel for the Great North Run. Due to travelling a distance, I confirmed in the morning that I could check in m, in the evening. This was agreed as not a problem. On arrival at 21:30, I was told I had to stay elsewhere. Information about the accommodation was sketchy, but I worked this out to be student accommodation on the other side of town. Staff stated this was due to a power cut. I checked the national grid website; this clearly showed no issues. After about an hour of discussing, it was clear that the room I had booked had been given away. Speaking to another ‘guest’, the same has happened to them. Eventually I was given a room at the top of the building, probably a staff room. Oddly, I was also asked to give £10 in cash as a deposit. The same other guest was not asked… I felt unsafe throughout my stay. I would not recommend and will not be staying again.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Nov 2024

4/10 Poor

Andrew James

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

Piotr

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty
Stayed 4 nights in Sep 2024

2/10 Terrible

Karen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw the awful room said no. Was shown an equally awful room and told as I had booked online no cancellation was allowed. I tried contacting Expedia on the app and got nowhere. The rooms I saw were not acceptable to be called hotel. Hostel rooms maybe. Really disappointed with Expedia for having this on their site. You cannot be listening to customers. I had checked the reviews on site on saw 7 and 10 . Don't know where they stayed but not in the same place I feel.
Stayed 1 night in Sep 2024

6/10 Okay

KYSHA

Stayed 1 night in Sep 2024

2/10 Terrible

Andrew

Disliked: Property conditions & facilities, room comfort
Possibly the worst hotel I have ever been in EVER!
Possibly the worst hotel I have ever stayed in. Staff were friendly enough but this hotel is a dilapidated, run down, uncared for place. 1. Rain ingress through the window frame. In room 204, the bed is directly under the window, so being woken up by dripped on (which soon became worse) was not pleasant experience. So much so that I had to move the bed and set up water collection where the rain was coming through. Pictures below. 2. Damaged electrical sockets 3. Carpet had been burnt in places 4. No wardrobe 5. No Chair to use as chairdrobe 6. There was a chest of draws, but filthy 7. Loo roll holder MIA 8. Holes where things have clear be broken off 9. TV had crack right across the screen 10. Mattress was knackard, with springs making for an uncomfortable nights sleep (on top of being woken by rain ingress) If I hadn't been so worn out from the travel and Great North Run, I'd have left. If I could offer anybody reading this some advise, consider the points above before booking
Signs something used to be here
Loo roll holder missing presumed stolen
Electrical socket not safely mounted
We'll just cover everything in Polyfilla, that will make it safe
Stayed 2 nights in Sep 2024

2/10 Terrible

Jamie

Disliked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

DR DANIEL, kent

Liked: Property conditions & facilities
Good
Stayed 1 night in Aug 2024

2/10 Terrible

Nikhil

Business traveller
Disliked: Amenities, property conditions & facilities
The place is not like in the pictures
Stayed 1 night in Jul 2024

4/10 Poor

Simranjit

Disliked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Jul 2024

10/10 Excellent

Kevin

Stayed 2 nights in Jun 2024

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Early check and no charge. Small double room which is good enough for a night with ensuite. Good electric shower. Road facing with no curtains just blinds. One window had no handle to close it properly. Looked like the radiator was only on one bracket and had alot of dust all along the top. Tea making facilities were there with an old lcd tv on the wall. Clean bed with a couple of pillows. The car park is charged at £5 but the cost is not mentioned on the advert just that charges apply.
Stayed 1 night in Jun 2024

2/10 Terrible

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities
The room wasn’t ready for check in time, despite us arriving 1 1/2 hours later. The locks in the room didn’t work. There was 0 plugs in the room. The whole room was of poor quality. Bed was like sleeping on bricks. The walls were dirty. The breakfast was advertised but not provided. The communal bathroom at check in doesn’t have a lock and the light flashes. Definitely not going back again!!!!
Stayed 1 night in May 2024

4/10 Poor

Susan

Travelled with group
The property was not maintained windows didn’t shut properly blinds held down with nails. Bathroom door couldn’t be closed properly as no handle on inside lift didn’t work heating was on all night which made it hard to sleep. And because windows were badly fitting road noise was bad not recommended
Stayed 1 night in May 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and courteous professional staff, very helpful and friendly approach.
Stayed 2 nights in May 2024

10/10 Excellent

Gilman

Stayed 1 night in Mar 2024

8/10 Good

Colin

Travelled with group
Liked: Staff & service, amenities
Place was cheap which was good, ok for money I suppose though cleanliness was iffy as were amenities in room eg socket not working, tap iffy, window blinds really dirty… Heating was definitely working, room was piping hot lol
Stayed 1 night in Nov 2023

4/10 Poor

David

Stayed 1 night in Oct 2023

2/10 Terrible

lauryn

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

2/10 Terrible

Stuart

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Muhammad

Travelled with family
Disliked: Staff & service, property conditions & facilities
I feel I sleep in toilet very bad smell comes from mattress disgusting staff very bad behaviour
Stayed 1 night in Jul 2023

4/10 Poor

Patricia

Travelled with partner
Disliked: Property conditions & facilities
When checking out guests were asked not to leave a bad review, this isn't a bad review, just honest. From the outside the hotel look quite nice, the receptionist very polite and friendly. Once inside not as nice, very much in need of updating, pics on site are very out of date. Room was very small, the blind broken, a large chunk missing from one of the slats on the right hand side, unit thats holds the tea/coffee is missing a piece of trim exposing three sharp panel pins. Hot top on the sink moves freely when you turn it on, toilet is not a great flush, shower flow is very slow, sliding bathroom door could do with being on two runners and a handle of some type to help the ease of closing the door (very noisy) and finally the mattress, all i can say is either very poor quality or very old, you can see the springs through the sheets and when you lie in it , it feels like pins digging in, the worst bed ive ever slept in.
Stayed 1 night in Apr 2023

10/10 Excellent

Kelly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023