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Pestana Plaza Mayor Madrid

4.0 star property
VIP Access

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Pestana Plaza Mayor Madrid

Exterior
Interior
Couples treatment room(s), sauna, body treatments, aromatherapy
Indoor pool, seasonal outdoor pool, pool loungers
Minibar, in-room safe, desk, laptop workspace

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Gym

Explore the area

Map
Calle Imperial, 8, Madrid, 28012
  • Plaza Mayor
    2 min walk
  • Metro Bistro
    1 min walk
  • Tirso de Molina Station
    5 min walk
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    28 min drive
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Loft

Loft

Loft

  • 27 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite

Suite

Suite

  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Plaza Mayor

Deluxe Plaza Mayor

Deluxe Plaza Mayor

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed OR 1 King Bed

View all photos for Suite (Plaza Mayor)

Suite (Plaza Mayor)

Suite (Plaza Mayor)

  • 45 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

Superior Room (Plaza Mayor)

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Classic Room

Classic Room | Bathroom

Classic Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room

Designer toiletries, hair dryer, dressing gowns, slippers

Superior Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

Similar properties

Exterior

Pestana CR7 Gran Vía Madrid

Pool
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (980)
The price is €236
for 1 night
includes taxes & fees
11 Jan - 12 Jan
Pestana CR7 Gran Vía Madrid

About this property

Pestana Plaza Mayor Madrid

Hotel with a full-service spa, steps from Plaza Mayor
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Pestana Plaza Mayor Madrid offers 87 accommodations with minibars and espresso makers. 49-inch Smart televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include bathrobes, slippers, designer toiletries, and hair dryers.

This Madrid hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.
Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Pestana Plaza Mayor Madrid. During your stay, you're just a quick walk from Plaza Mayor. You'll find features like free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi
  • Drinking and dining options include a coffee shop, a restaurant, and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor and seasonal outdoor pools
  • Indulge with deep-tissue massages, aromatherapy, or body treatments at the spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym and a sauna
  • Guests have great things to say about the location and the overall condition of the property
  • Steps from Plaza Mayor and 9 minutes by foot from Royal Palace of Madrid
Pestana Plaza Mayor Madrid offers its guests a full-service spa, an indoor pool, and a sauna. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A seasonal outdoor pool, a fitness center, and a library are also featured at Pestana Plaza Mayor Madrid.

This 4-star Madrid hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 11:00 AM.
Terraza Plaza Mayor - This restaurant serves lunch and dinner.
Café de la Plaza – Pátio - This café specializes in Regional cuisine and serves light fare only. Open select days.
Bar - Onsite cocktail bar. Open daily.
24-hour room service is available.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available
  • Height restrictions apply for on-site parking
  • Off-site parking for EUR 35 per day; discounts available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–11:00 AM on weekends: EUR 25 for adults and EUR 13 for children
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Terraza Plaza Mayor
  • Café de la Plaza – Pátio
  • Bar

Things to do

  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • A meeting room

Outdoors

  • Pool sunloungers

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Pool access ramp on site
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Communal living room
  • Couples dining
  • Fireplace in reception
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)

Bathroom

  • Dressing gowns
  • Bathroom (partially open)
  • Designer toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch smart TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Minibar

More

  • Desk
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 13 2024 to May 17 2025 (dates subject to change):
  • One of the swimming pools
The property will be renovating from November 18 2024 to November 22 2024 (completion date subject to change). The following areas are affected:
  • Spa
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 150 per stay
  • A damage deposit of EUR 150 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 25 for adults and EUR 13 for children
  • Nearby parking fee: EUR 35 per day(525 ft away; open 24 hours)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • Onsite cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open in May and close in September.
  • Pool access available from 11:00 AM to 8:00 PM.
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Pestana Plaza Mayor Hotel Madrid
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor Madrid
Hotel Pestana Plaza Mayor Madrid
Madrid Pestana Plaza Mayor Hotel
Hotel Pestana Plaza Mayor
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid Hotel
Pestana Plaza Mayor Hotel
Pestana Plaza Mayor
Hotel Pestana Plaza Mayor Madrid Madrid
Madrid Pestana Plaza Mayor Madrid Hotel
Hotel Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Madrid
Pestana Plaza Mayor Madrid
Pestana Plaza Mayor Madrid Hotel Madrid

Pestana Plaza Mayor Madrid Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 689 out of 861 reviews" "
Rating 8 - Good. 118 out of 861 reviews" "
Rating 6 - Okay. 31 out of 861 reviews" "
Rating 4 - Poor. 12 out of 861 reviews" "
Rating 2 - Terrible. 11 out of 861 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely hotel in a prime area. Everything we wanted to visit was in walking distance. We booked a room overlooking Plaza Mayor. It was amazing to have such a spectacular view. The staff were wonderful, friendly, and attentive. We enjoyed the buffet breakfast.
Stayed 5 nights in Sep 2024

10/10 Excellent

Cesar, Aguadilla

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localización en plena Plaza Mayor, cerca del Mercado de San Miguel y todo el centro de Madrid.
Stayed 2 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Aarona, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room faces internal courtyard. I can’t open the window because of the fishy smell from restaurant below. The rooftop pool and bar were nice but also smelled strongly of fish from the restaurant. Better ventilation of kitchen may help.
Stayed 2 nights in Sep 2024

10/10 Excellent

Htin Linn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and great restaurant
Stayed 2 nights in Sep 2024

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel…so comfortable and clean. Request a room with a view of Plaza Manor
Stayed 1 night in Sep 2024

10/10 Excellent

Leslie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

10/10 Excellent

Emmanuel

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
Great location! Great pools! Great breakfast.
Stayed 3 nights in Sep 2024

10/10 Excellent

Rodrigo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeanette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a terrific stay. Hotel is well located in central Madrid, everything we wanted to see was walkable and the Bernabau stadium was only a short metro trip away. All the staff were friendly and welcoming no matter how busy they were. The hotel itself is lovely, we had a room facing the courtyard which was quiet. The room was nice and clean. We used the indoor pool and sauna which again was clean and relaxing, towels are provided. There is an excellent choice of food for breakfast and we ate in the restaurant one evening and the food was tasty. Would definitely stay there again if in Madrid.
Stayed 6 nights in Sep 2024

10/10 Excellent

EMRE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was good. Restaurant menu csn be improved
Stayed 1 night in Sep 2024

10/10 Excellent

Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
recommended
Pretty hotel, very convenient location
Stayed 1 night in Sep 2024

10/10 Excellent

Vicente, Providence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying at The Pestana Plaza Mayor. Excellent staff and service. Attention to detail. Soundproof rooms with balconies overlooking Plaza Mayor. Roof top swimming pool. Walking distance or a short cab drive from everything in Madrid.
Stayed 4 nights in Aug 2024

10/10 Excellent

anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 6 nights in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will definitely return!
Everyone was extremely friendly and helpful. Roof top bar was a fantastic way to relax on a hot day. Very conveniently located. We will definitely stay here again on our next trip to Madrid.
Stayed 2 nights in Aug 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, amazing spa with a gorgeous indoor pool. Great outside pool as well. Walk to everything and right on the beautiful Plaza Mayor! Great room!
Stayed 3 nights in Aug 2024

8/10 Good

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Lianne

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel, staff friendly and helpful, spa a little piece of heaven. Roof top pool a hidden gem. A relaxing and joyful stay with friends.
Stayed 2 nights in Jul 2024

10/10 Excellent

Lauralee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Breakfast buffet food and service excellent.
Stayed 3 nights in Aug 2024

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Marco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Aug 2024

10/10 Excellent

Philippa

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional stay! Staff were fantastic, location unbeatable, highly recommend to anyone visiting Madrid!
Stayed 1 night in Aug 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024