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SureStay Hotel by Best Western Ontario Airport

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Hotel by Best Western Ontario Airport

Exterior
Outdoor pool
Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave
Reception
Business centre

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
3201 East Centrelake Drive, Ontario, CA, 91761
  • Cucamonga-Guasti Regional Park
    3 min drive
  • Toyota Arena
    4 min drive
  • Ontario Convention Center
    4 min drive
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    4 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Iron/ironing board, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 1 King Bed, Accessible, Bathtub | Bathroom

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Bathroom

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

SureStay Hotel by Best Western Ontario Airport

Hotel with free breakfast, near Toyota Arena
Along with an outdoor pool, this smoke-free hotel has a snack bar/deli and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and a 24-hour front desk. Housekeeping is available on request.
SureStay Hotel by Best Western Ontario Airport offers 114 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary newspapers and coffee/tea makers. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 32-inch Smart televisions come with cable channels. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool.
Our customers tell us they can't get enough of the helpful staff at SureStay Hotel by Best Western Ontario Airport. During your stay, you'll be close to Toyota Arena. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi and wired Internet
  • Free self parking
  • Take a swim in the outdoor pool
  • Amenities include a front-desk safe, a business center, and an elevator
  • Guests have great things to say about the clean accommodations and the helpful staff
  • Just a 4-minute drive from Toyota Arena and a few minutes from Ontario Mills Shopping Mall
There's a snack bar/deli on site. Free breakfast is served. Public spaces have free WiFi and wired Internet. There's an onsite business center. An outdoor pool, a vending machine, and coffee/tea in a common area are also featured at SureStay Hotel by Best Western Ontario Airport. Self parking is free.

This Ontario hotel is smoke free.

Guests are served free breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Microwave
  • Outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Dry-cleaning service
  • Housekeeping (on request)

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar near toilet
  • Visual fire alarm
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 32-inch smart TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Connecting rooms available
  • Free newspapers
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Fairfield Inn Marriott Hotel Ontario
Fairfield Inn Marriott Ontario
Fairfield Inn Ontario
Fairfield Inn Marriott Ontario Hotel
Surestay By Ontario Ontario
Fairfield Inn By Marriott Ontario
SureStay Hotel by Best Western Ontario Airport Hotel
SureStay Hotel by Best Western Ontario Airport Ontario
SureStay Hotel by Best Western Ontario Airport Hotel Ontario

SureStay Hotel by Best Western Ontario Airport Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 259 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 76 out of 1001 reviews" "
Rating 2 - Terrible. 45 out of 1001 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Néstor, Paso Robles

No house keeping,
Stayed 2 nights in Aug 2024

10/10 Excellent

Angeline, Lucerne Valley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the stay, the staff was extremely friendly
Stayed 3 nights in Aug 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Cody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Graciela

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
It was pretty clean and had the basics you expect from a hotel it was nice.
Stayed 1 night in Aug 2024

6/10 Okay

BESSIE

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Front desk was rude when I requested assistance during a Saturday morning breakfast. It was only 9:15 am, and no one there but me, and the only pot of hot breakfast which is oatmeal was already empty and no one there to ask so I went to the front desk and advised her of the situation. Her response was shocking: "IT'S NOT MY JOB" . I told her if she can just send someone to check or replenish the food. When the staff came and seeing that I'm the only one there, she rudely accused me of leaving the bread plastic cover/flap open. WHY DID YOU LEAVE THE FLAP OPEN? IT'S SUPPOSED TO BE CLOSED. And I have not even started getting my breakfast. And why even tell your guests that? There is no excuse for talking to your guests like that. And they're only serving continental breakfast and cannot maintain it? The lady who managed it on weekdays was great. She kept it clean and replenished and very friendly. Kudos to Barbara. Sad that she is not there on weekends. The bathroom is also not clean: toilet has water stains and vent ducts had thick black dust in bathroom wall. When I checked out on Sunday am and asked for a printout of my bill, the front desk clerk printed it but asked me to walk in and grab it from the printer myself. Why, if all she has to do is grab it and hand to me?
Stayed 3 nights in Aug 2024

10/10 Excellent

Miriam

it was alright!
Stayed 2 nights in Aug 2024

8/10 Good

Yvette

Liked: Cleanliness, staff & service
The property was good for the price. The staff friendly and helpful. Room could have been better cleaned but okay
Stayed 3 nights in Jul 2024

10/10 Excellent

Vickneswaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only one thing to improve is breakfast menu for example by adding some protein options such as scrambled eggs, chicken, etc.
Stayed 4 nights in Jul 2024

8/10 Good

Joshua

Stayed 1 night in Jul 2024

10/10 Excellent

Pierre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Argelia

Stayed 1 night in Jul 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Jul 2024

10/10 Excellent

Sergey

Stayed 1 night in Jul 2024

10/10 Excellent

Sergey

Stayed 1 night in Jul 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
It was clean, that’s all it matter to me.
Stayed 1 night in Jul 2024

6/10 Okay

RITA

bed bugs.
Stayed 2 nights in Jul 2024

2/10 Terrible

Stacy

Stayed 2 nights in Jul 2024

10/10 Excellent

Lucas

Stayed 1 night in Jul 2024

4/10 Poor

Melissa

Stayed 1 night in Apr 2024

4/10 Poor

Melissa

Travelled with family and small children
Liked: Staff & service
The tub flooded every time I used it to take a shower. My small child and I both had to take a shower in a bunch of water (water was passed both our ankles) had to keep turning off the water and waiting 3-5 minutes for water to drain completely out.
Stayed 1 night in Jul 2024

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay Mike had checked us in and he was very friendly went above and beyond and in the morning for breakfast Barbara was very nice and sweet and very helpful. This hotel was clean and had enough towels and friendly. I would stay here again.
Stayed 1 night in Jul 2024

2/10 Terrible

Wendy

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Dirty and unsafe area around the hotel. There was a dead rat in parking lot.
Stayed 1 night in May 2024