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My Story Hotel Ouro

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for My Story Hotel Ouro

Double Room
Reception
Exterior
Front of property
Exterior

Reviews

8.8 out of 10

Excellent

Popular amenities

  • 24/7 front desk
    24/7 front desk
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Air conditioning
    Air conditioning

Explore the area

Map
Rua Áurea 100, Lisbon, 1100-063
  • Commerce Square
    3 min walk
  • Rua Augusta Arch
    3 min walk
  • Santa Justa Elevator
    3 min walk
  • Lisbon (LIS-Humberto Delgado)
    24 min drive

Room options

View all photos for Twin Room

Minibar, in-room safe, desk, soundproofing

Twin Room

  • 17 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room

Double Room

Double Room

  • 17 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Family Room

Minibar, in-room safe, desk, soundproofing

Family Room

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds OR 2 Double Beds

Similar properties

Street view

My Story Hotel Augusta

Free WiFi
Restaurant
Air conditioning
Breakfast available
4.6 out of 5, Wonderful, (419)
The price is €160
for 1 night
includes taxes & fees
7 Dec - 8 Dec
My Story Hotel Augusta

About this property

My Story Hotel Ouro

Hotel with a 24-hour front desk, a short walk to Rossio Square
A restaurant, a bar/lounge, and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
My Story Hotel Ouro offers 51 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Our customers tell us they can't get enough of the helpful staff at My Story Hotel Ouro. During your stay, you're just a quick walk from Rossio Square. You'll find features like free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Enjoy Portuguese cuisine while dining at My Story Hotel Ouro
  • Buffet breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Guests have great things to say about the central location and the helpful staff
  • Just a 3-minute walk from Commerce Square and 6 minutes by foot from Rossio Square
  • Airport shuttle service available for a fee
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at My Story Hotel Ouro.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.
My Story Hotel Ouro - This restaurant specializes in Portuguese cuisine and serves lunch and dinner.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:30 AM: EUR 15 for adults and EUR 15 for children
  • 1 restaurant
  • 1 bar

Restaurants on site

  • My Story Hotel Ouro

Things to do

  • Designer shops
  • Shopping centre

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 15 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Property Registration Number 7845

We should mention

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

My Story Hotel
My Story Hotel Ouro
My Story Hotel Ouro Lisbon
My Story Ouro
My Story Ouro Lisbon
My Story Hotel Ouro Lisbon
My Story Ouro Lisbon
My Story Ouro
Hotel My Story Hotel Ouro Lisbon
Lisbon My Story Hotel Ouro Hotel
Hotel My Story Hotel Ouro
My Story Hotel Ouro Hotel
My Story Hotel Ouro Lisbon
My Story Hotel Ouro Hotel Lisbon

My Story Hotel Ouro Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 370 out of 703 reviews" "
Rating 8 - Good. 255 out of 703 reviews" "
Rating 6 - Okay. 58 out of 703 reviews" "
Rating 4 - Poor. 14 out of 703 reviews" "
Rating 2 - Terrible. 6 out of 703 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very kind and pleasant. Our rooms were extremely clean. We thoroughly enjoyed the location as it was safe and quiet for our family. The area around the hotel was walkable and conveniently located to several restaurants, tourist attractions, local transit, and shops. We would select this hotel again.
Stayed 4 nights in Jul 2024

10/10 Excellent

Janina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The location is easily accessible by train, bus, or tram. Despite being in a tourist area, when you stay here it blocks all the sound from the street, thanks to the windows and blackout doors. The rooms are neat, comfortable, and clean. The staff are very friendly and accomodating. One of the rooms we booked did not have the air conditioning working and the staff were able to move us to another room to accomodate. I would highly recommend staying here.
Stayed 4 nights in Jul 2024

6/10 Okay

Catarina

Liked: Staff & service, amenities
I was supposed to be staying at hotel oura but was moved to hotel Augusta. It was supposedly an upgrade but very loud. Also bathroom had a broken handle for the rain shower and not great looking, some sort of concrete flooring that was scratched and dirty looking. The carpet also had stains.
Stayed 3 nights in Jul 2024

10/10 Excellent

Celestina

Stayed 2 nights in Jul 2024

10/10 Excellent

Susannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and a clean comfortable room added to the perfect location of the Hotel made our stay effortless.
Stayed 4 nights in Jun 2024

8/10 Good

Wai Sau

Stayed 4 nights in Jun 2024

8/10 Good

herbert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location in general but several derelict buildings awaiting renovation
Stayed 3 nights in Jun 2024

10/10 Excellent

Judy

Stayed 1 night in Jun 2024

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff, great location
Excellent stay. Lovely staff, i always like being greeted with a welcome and a smile. Fast check in, comfy room, hot shower. Great location, right in centre old town. Nice bar area outside and very nice breakfast.
Happy hour outdoor hotel bar
A room with a view
Stayed 1 night in Jun 2024

2/10 Terrible

Liat

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was terrible. The first day there was no hot water. For the next 2 days the AC was making noises that made it impossible to sleep. Once it was fixed, only the front desk was able to control the AC- so I needed to call them every time I wanted it turned on/off. My room was not cleaned, just the bed was made. Used cups and glasses, with my lipstick marks, were simply returned to the table. Used tissues and whatnot in the bathroom were left as is. Toiletries were not replenished. Basics such as water were not provided. Towels left on the floor - per hotel options for washing, were just hung up on the hook rather than replaced. Every time I needed something from the front desk, they had run out. I asked for a band aid- we ran out, go to the pharmacy. I asked for a small creamer for my coffee, we ran out, but you can buy from the kitchen. Overall, terrible experience with the hotel. But it IS centrally located and very easy to navigate in a prime location (and not on a hill)
Stayed 5 nights in May 2024

10/10 Excellent

Susan

Travelled with family
Liked: Staff & service, property conditions & facilities
Relaxing stay. Very clean. Lovely helpful staff.
Stayed 1 night in May 2024

10/10 Excellent

Isabella

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel stuff are helpful and friendly . It is in a perfect location . Loved the breakfast had a good selection of food. I would definitely recommend this hotel
Stayed 3 nights in May 2024

10/10 Excellent

Larisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in May 2024

8/10 Good

LYNETTE

Liked: Cleanliness, staff & service, property conditions & facilities
good hotel great location
Stayed 2 nights in Feb 2024

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Debbie

Travelled with partner
Liked: Cleanliness
Nice value for money and location. Very small rooms.
Stayed 4 nights in Apr 2024

10/10 Excellent

Dennis, Winnipeg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were extremely friendly and helpful. Both day & night hotel managers couldn't have been nicer or more helpful. Room was small but efficient. Typical European 3*/4*. Would definitely stay here again.
Stayed 3 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little hotel in a nice location
We enjoyed our stay at this hotel. It is centrally located within walking distance to restaurants and attractions. The staff was very helpful and accommodating. The room was on the small side with no sitting area. Overall, I give it high marks and would stay here again.
Stayed 2 nights in Apr 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks to Thiago Diogo and the night receptionist (sorry didn’t get your name) only down we already mentioned to the night receptionist, rest very nice hotel !
Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Apr 2024

10/10 Excellent

Clarence, Kutztown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the buffet breakfast! The hotel’s location was perfect for walking tours of the neighborhoods. The 5th floor room faced the street and had low ceiling sections that created a bit of a safety hazard for one’s head if one was not careful. The queen size bed was comfortable. Staff service was excellent and hotel restaurant food was very good.
Stayed 4 nights in Apr 2024

10/10 Excellent

Sheryl, CLinton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient, tidy and helpful
Stayed 1 night in Mar 2024

10/10 Excellent

virgilio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location in the heart of everything and just a block from the subway. Nice, clean and safe
Stayed 4 nights in Mar 2024

8/10 Good

Daniel

Stayed 7 nights in Feb 2024

10/10 Excellent

Diane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heart of Lisbon
A great find, in the heart of Lisbon. Excellent cystomer service, particularly from Tiago. Nice, comfortable room, very clean
Stayed 2 nights in Feb 2024