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Crowne Plaza Kitchener-Waterloo by IHG

4.0 star property

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Photo gallery for Crowne Plaza Kitchener-Waterloo by IHG

Exterior
Exterior
Interior detail
Standard Room, 2 Queen Beds
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • 24/7 front desk
  • Spa

Explore the area

Map
105 King St E, Kitchener, ON, N2G2K8
  • Centre In The Square
    ‪9 min walk‬
  • Kitchener Memorial Auditorium Complex
    ‪3 min drive‬
  • Wilfrid Laurier University
    ‪6 min drive‬
  • Kitchener, ON (YKF-Region of Waterloo Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Room

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room

  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

Premium Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

Premium bedding, desk, blackout curtains, iron/ironing board

Premium Room, 1 King Bed, Accessible Bathtub (Communication, Accessible Tub)

  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

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About this property

Crowne Plaza Kitchener-Waterloo by IHG

Hotel with a full-service spa, a quick walk to Centre In The Square
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. WiFi in public areas is free. Other amenities include a bar/lounge, a conference center, and self parking.
Crowne Plaza Kitchener-Waterloo by IHG offers 201 accommodations with coffee/tea makers and designer toiletries. Beds feature premium bedding. 37-inch LED televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Karma Medi Spa has 3 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a mud bath and a sauna. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Our customers tell us they can't get enough of Crowne Plaza Kitchener-Waterloo by IHG's great location. During your stay, you're just a quick walk from TheMuseum. Features include free WiFi in public areas, plus a full-service spa and an indoor pool.
  • Free WiFi and wired Internet
  • Enjoy American cuisine while dining at Aqua Lounge Restaurant
  • Self parking available for a fee
  • Take a swim in the indoor pool
  • Indulge with body treatments, massages, or mud baths at Karma Medi Spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Guests have great things to say about the helpful staff and the clean accommodations
  • Within a 10-minute walk of Kitchener-Waterloo Art Gallery and Centre In The Square
Crowne Plaza Kitchener-Waterloo by IHG offers its guests a full-service spa and an indoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business center and 11 meeting rooms. Event space at this hotel measures 15000 square feet (1394 square meters) and includes a conference center. Spa services, a vending machine, and multilingual staff are also featured at the business-friendly Crowne Plaza Kitchener-Waterloo by IHG. Parking is available for a fee.

This 4-star Kitchener hotel is smoke free.

Aqua Lounge Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Aqua Lounge Restaurant - This bar specializes in American cuisine and serves dinner only.
Late night fare is available from room service (during limited hours).

Languages

English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered parking on site (CAD 12 per night)
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Aqua Lounge Restaurant
  • Aqua Lounge Restaurant

Things to do

  • Full-service spa
  • Indoor pool

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 11 meeting rooms
  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Massage
  • Mud bath
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or hydromassage showerhead
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 19

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 15.0 per stay.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 250.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 12.00 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CAD 15.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 6:00 AM to 10:00 AM.
  • Children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Kitchener-Waterloo Hotel
Crowne Plaza Kitchener-Waterloo
Delta Kitchener-Waterloo Hotel Kitchener
Crowne Plaza Kitchener Waterloo
Crowne Plaza Kitchener-Waterloo by IHG Hotel
Crowne Plaza Kitchener Waterloo an IHG Hotel
Crowne Plaza Kitchener-Waterloo by IHG Kitchener
Crowne Plaza Kitchener-Waterloo by IHG Hotel Kitchener

Crowne Plaza Kitchener-Waterloo by IHG Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 543 out of 1123 reviews
Rating 8 - Good. 304 out of 1123 reviews
Rating 6 - Okay. 154 out of 1123 reviews
Rating 4 - Poor. 49 out of 1123 reviews
Rating 2 - Terrible. 73 out of 1123 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Aswin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jan 2025

10/10 Excellent

travis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place to stay in Kitchener!!
Stayed 1 night in Jan 2025

10/10 Excellent

Robyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Only thing I would say is bowling and games is an extra cost: should advertise that.
Stayed 1 night in Jan 2025

10/10 Excellent

Gayle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay.
We were given an upgrade when we requested not to be on a floor with hockey teams. The receptionist was lovely and accommodating. The breakfast buffet was excellent and included lots of choices. Parking was great, although not included. Environmental soaps etc. Comfortable room
Stayed 1 night in Jan 2025

10/10 Excellent

Terence

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a great place
Stayed 1 night in Jan 2025

6/10 Okay

Duane, London

Business traveller
Front entrance is terrible, just not enough room for more than 3 vehicles, parked out back, after 6:00pm, had to walk around the building to the front as no one answered the buzzer suggested to push to get in :(, shower head was absolutely terrible, and the tv was tough to watch as the screen kept freezing, room was nice other than that.
Stayed 1 night in Jan 2025

10/10 Excellent

Harald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Ruth

They should not charge for parking
Stayed 5 nights in Dec 2024

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Jan 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Had to walk half a mile to room 424. TV kept breaking up was told it was the service provider. Open the patio door for some air and it froze open. Had to use the blow dryer to melt the bottom of the door to get it closed.
Stayed 1 night in Jan 2025

10/10 Excellent

YODIT

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience, actually I recommend it to anyone who need accommodation in kitchener.
Stayed 4 nights in Dec 2024

8/10 Good

Suzi

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 4 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Usually parking is included with the cost of the hotel and if it is not, the hotel should notify the customer instead of telling them at checkout. Same with breakfast. It is usually complimentary as well.
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one night stay
Our room was very clean and the bed was very comfortable. We ate at the restaurant for dinner. The food was delicious, reasonably priced and the service was excellent. We used the pool which was clean.
Stayed 1 night in Dec 2024

10/10 Excellent

S.H.A.

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Barbara

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean rooms! Probably one of the best I’ve seen! Front desk staff friendly. Parking convenient. A lot of dining options around including in hotel itself. Walkable to lots of amenities. Nice hotel!
Stayed 1 night in Dec 2024

8/10 Good

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot for anything downtown Kitchener. Rooms are always decent and check in staff/manager is great. Can be a little noisy at times but 10/10 for value.
Stayed 1 night in Dec 2024

6/10 Okay

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay
Lovely rooms, nicely renovated but not sound proof at all, soooo many noises and bangs all night long. Loved the shower. Parking garage area bit dodgy. Good breakfast.
Stayed 1 night in Dec 2024

10/10 Excellent

Matteo

Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024