DoubleTree Resort by Hilton Grand Key - Key West - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Outdoor pool, open 7:30 AM to 7:00 PM, free pool cabanas, pool loungers

40-inch LED TV with cable channels, TV, pay films

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Pet-friendly

24/7 front desk

Room service

Housekeeping

Breakfast available

Explore the area

3990 S Roosevelt Blvd, Key West, FL, 33040

Fort East Martello Museum and Gallery
2 min drive
Key West Tropical Forest and Botanical Garden
2 min drive
Smathers Beach
4 min drive
Key West, FL (EYW-Key West Intl.)
3 min drive

Room options

Room, 1 King Bed

34 sq m
City view
Sleeps 4
1 King Bed

Premium bedding, down duvets, in-room safe, desk

Studio Suite, 2 Queen Beds

39 sq m
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Balcony

Sleeps 2
1 King Bed

Room, Balcony, Pool View

34 sq m
Sleeps 2
1 King Bed

Room, 2 Queen Beds, Balcony, Pool View

34 sq m
Sleeps 4
2 Queen Beds

Aqua View, Non-Smoking

34 sq m
City view
Sleeps 2
1 King Bed

Room, Accessible, Non Smoking

34 sq m
City view
Sleeps 4
2 Queen Beds

Room, 1 King Bed, Accessible, Non Smoking

34 sq m
City view
Sleeps 2
1 King Bed

Suite, 1 King Bed (Roll-In Shower)

65 sq m
City view
Sleeps 2
1 King Bed

Studio Suite, 1 King Bed, Balcony

39 sq m
Sleeps 4
1 King Bed

Non-Smoking

34 sq m
City view
Sleeps 4
2 Queen Beds

Suite, One King Bed, Pool View

39 sq m
Sleeps 4
1 King Bed

Standard Room, 2 Queen Beds

34 sq m
City view
Sleeps 4
2 Queen Beds

Non-Smoking

34 sq m
City view
Sleeps 2
1 King Bed

One King Bed, Non-Smoking, Accessible

34 sq m
City view
Sleeps 2
1 King Bed

Similar properties

Pool

Pet-friendly

Free WiFi

Restaurant

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

DoubleTree Resort by Hilton Grand Key - Key West

Hotel with a 24-hour fitness center, near Smathers Beach

Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, a bar/lounge, a poolside bar, and a 24-hour business center are onsite.

DoubleTree Resort by Hilton Grand Key - Key West offers 216 accommodations with laptop-compatible safes and safes. Beds feature down comforters and premium bedding. 40-inch LED televisions come with premium cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Key West hotel provides complimentary wired and wireless Internet access, with a WiFi speed of 50+ Mbps. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of DoubleTree Resort by Hilton Grand Key - Key West's great location. During your stay, you'll be within walking distance of Fort East Martello Museum and Gallery. Enjoy features like free WiFi in public areas and a free beach shuttle, plus an outdoor pool.

Free WiFi (speed: 50+ Mbps) and wired Internet
Enjoy American cuisine and pool views while dining at Palm Haven
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym and bike rentals
Guests have great things to say about the clean accommodations and the location
Just a 4-minute drive from Smathers Beach and 9 minutes from Duval Street
Free beach shuttle service
Cats and dogs welcome for a fee (restrictions apply)

DoubleTree Resort by Hilton Grand Key - Key West offers its guests an outdoor pool and a 24-hour fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 7000 square feet (650 square meters) and includes a conference center. A vending machine, multilingual staff, and tour/ticket assistance are also featured at the business-friendly DoubleTree Resort by Hilton Grand Key - Key West.

Smoking is allowed in designated areas at this 4-star Key West hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:00 AM.

Palm Haven - Overlooking the pool, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered.

Room service (during limited hours) is available.

Languages

English, French, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Limited on-site parking
Electric car charging station on site
Wheelchair-accessible parking and van parking available
On-site parking includes off-street options
Local area shuttle
Free beach shuttle

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: USD 17.95 per person
1 restaurant
1 poolside bar and 1 bar
Room service available
Coffee/tea in a common area

Restaurants on site

Palm Haven

Things to do

24-hour fitness centre
Bike rentals
Outdoor pool

Family friendly

Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Vending machine

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Conference centre (7000 square feet of space)
Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Free pool cabanas
Pool sunloungers

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Braille signage
Lift
Lift door width (centimetres): 91
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
8 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 86
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Designated smoking areas
Romance packages available
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Ceiling fan
Down duvet
Free cots/infant beds
Heating
Premium bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Towels

Entertainment

40-inch LED TV
TV channels
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Fridge

Connecting rooms available
Desk
Free local calls
Free newspapers (weekdays)
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets: USD 75.00 per accommodation, per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 75 lbs per pet)
Pets cannot be left unattended
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 33.75 per accommodation, per night

The resort fee includes:

Airport shuttle
Beach towels
Fitness center access
Housekeeping
In-room bottled water
In-room safe
Laundry facilities
Parking
Phone calls
Pool access
Self parking
Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately USD 17.95 per person
Pet fee: USD 75.00 per accommodation, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher

This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Pool access available from 7:30 AM to 7:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Grand Key Key West

DoubleTree Resort Hilton Grand Key Key West

DoubleTree Resort Hilton Grand Key

DoubleTree Hilton Grand Key

DoubleTree Resort by Hilton Grand Key Key West

DoubleTree Resort by Hilton Grand Key - Key West Resort

DoubleTree Resort by Hilton Grand Key - Key West Key West

DoubleTree Resort by Hilton Grand Key - Key West Resort Key West

DoubleTree Resort by Hilton Grand Key - Key West Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Natalie

Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Our stay was above our expectations. Staff was friendly and efficient! The room was clean and the amenities were very helpful. The only things that need to be addressed ... The shower leaked an incredible amount of water all over the floor. And there needs to be coffee available long after breakfast is done. I love afternoon coffee and had none available.

Stayed 5 nights in Sep 2024

10/10 Excellent

William

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good property, spacious rooms,,

Stayed 1 night in Sep 2024

10/10 Excellent

Luz

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very clean hotel , the shutter is excellent

Stayed 2 nights in Sep 2024

4/10 Poor

James

Travelled with partner

18 Sept 2024

Liked: Staff & service

We chose this property because it advertised being pet friendly. The Web site did not indicate there would be a $75.00 one-time fee for the dog to stay. Additionally, the dog could not be left along. We have traveled a get deal and never had this situation with the dog. We also had to be relocated due to water coming from the floor above through the bathroom light fixture. Very inconvenient after a long car drive. We also had two lights in the room that did not work. But once the hotel was notified of the situation, they did send maintenance.

Stayed 2 nights in Sep 2024

6/10 Okay

karen

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was easy access to get into, park, and check in. First room they gave us overlooked the loading docks area so we asked to change rooms. We got a better one looking over the parking lot which was better. Toilet didn’t work properly and not sure if maintenance did look at it. No pool towels both nights but everything else was great! Shuttle to and from Duval street was perfect.

Stayed 2 nights in Sep 2024

10/10 Excellent

Luis

15 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

8/10 Good

Patrick J Dupuie, Milford

Travelled with partner

13 Sept 2024

Liked: Cleanliness, staff & service, amenities

The staff made our stay very enjoyable. Room was nice. Bathroom left much to be desired. And the shower leaked terribly. We had to use our towels to clean the pool of water from the floor that would build up from the large gaps around the shower door. We had a nice balcony. Bed was very comfy. Also had a mini fridge which was also nice.

Stayed 5 nights in Sep 2024

10/10 Excellent

William

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was secluded safe and convenient and the pool was nice. Beautiful

Stayed 2 nights in Sep 2024

10/10 Excellent

Christopher

Travelled with family

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

6/10 Okay

Chad

Travelled with family

11 Sept 2024

On first appearance, hotel in good condition , close to airport (but far from old town and most restaurants). The room was good, clean. Balcony very tight , very narrow , not like pictures. Breakfast good , limited selection but good choices and service great.however , on day 2 we discovered COCKROACHES.. in clothes draws and more appeared daily. This was very unnerving knowing there were cockroaches on draws while we slept. The seemed limited to clothes draws. The hotel needs to fix this issue. Additionally , there are only 2 elevators, with one being out of service the whole time so we had to always walk around hotel to get to room. Beds were comfortable, good prompt service with everything else.

Stayed 4 nights in Sep 2024

10/10 Excellent

Mindy

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Michelle, Davie

10 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Jim

7 Sept 2024

We really enjoyed our first stay. The property was nice and the amenities were close and convenient. We will definitely go back.

Stayed 1 night in Sep 2024

10/10 Excellent

Luz

5 Sept 2024

Stayed 2 nights in Aug 2024

8/10 Good

RUBENS

Travelled with partner

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lot of parking, shuttle every one hour to downtown area, quiet, very good service.

Stayed 2 nights in Aug 2024

6/10 Okay

Dawn, Watertown

Travelled with partner

4 Sept 2024

Liked: Staff & service

The room was dated it didn't even have a microwave in the room anytime we need to heat up left overs we had to bring them to the lobby where they had one little microwave.

Stayed 3 nights in Aug 2024

10/10 Excellent

Patrick

4 Sept 2024

Stayed 5 nights in Aug 2024

8/10 Good

Shamsun

3 Sept 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Jul 2024

10/10 Excellent

Marisa

2 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hot tub didn’t bubble up, very underpowered.

Stayed 2 nights in Aug 2024

8/10 Good

Christopher

2 Sept 2024

Stayed 2 nights in Aug 2024

2/10 Terrible

Colton

Travelled with family

2 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Water literally poured into the room. Nasty old bathroom with rust, carpet torn up and everything damp smelling.

Stayed 2 nights in Aug 2024

8/10 Good

Marshall, San Antonio

31 Aug 2024

Stayed 2 nights in Aug 2024

6/10 Okay

Chin-Cheung

26 Aug 2024

Stayed 4 nights in Aug 2024

6/10 Okay

Eddie

24 Aug 2024

Liked: Cleanliness, amenities

Stayed 4 nights in Aug 2024

4/10 Poor

Donald

Travelled with family

23 Aug 2024

Liked: Staff & service

4th Floor was shaking room 461 and 463. Had 2 rooms. Had water on table the whole bottle was shaking thru out the day. We have stayed here 3 times. Never was on this side of building. I do not know if it was the washes or dryer on floors below. the whole room was shaking

Stayed 2 nights in Aug 2024