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Wilderness at the Smokies - Stone Hill Lodge

3.5 star property

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Photo gallery for Wilderness at the Smokies - Stone Hill Lodge

Courtyard
Water park
Courtyard
Ice skating
Water park

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
  • Housekeeping
  • Laundry
  • Gym

Explore the area

Map
190 Gists Creek Road, Sevierville, TN, 37876
  • Wild WaterDome
    ‪6 min walk‬
  • Soaky Mountain Waterpark
    ‪7 min walk‬
  • Wilderness at the Smokies
    ‪8 min walk‬
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Balcony

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 2 Queen Beds, Accessible, Balcony

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Executive Suite, 1 Bedroom, Accessible

In-room safe, iron/ironing board, bed sheets

Executive Suite, 1 Bedroom, Accessible

  • 71 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

View all photos for Executive Suite, 1 Bedroom

In-room safe, iron/ironing board, bed sheets

Executive Suite, 1 Bedroom

  • 71 sq m
  • Sleeps 8
  • 1 King Bed, 1 Queen Sofa Bed and 2 Queen Murphy Beds

View all photos for Standard Room, 1 King Bed, Accessible, Balcony

In-room safe, iron/ironing board, bed sheets

Standard Room, 1 King Bed, Accessible, Balcony

  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (2 Queen Beds with Sofabed)

Standard Room (2 Queen Beds with Sofabed)

Standard Room (2 Queen Beds with Sofabed)

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 Queen Sofa Bed

View all photos for Standard Room, 1 King Bed with Sofa bed, Balcony

Standard Room, 1 King Bed with Sofa bed, Balcony

Standard Room, 1 King Bed with Sofa bed, Balcony

  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

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includes taxes & fees
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About this property

Wilderness at the Smokies - Stone Hill Lodge

Family-friendly Sevierville resort connected to the convention center, a quick walk to Sevierville Convention Center
This resort features 7 restaurants, free water park access, and an indoor pool. Self parking is free. Additionally, 3 poolside bars, 4 bars/lounges, and a fitness center are onsite.
Wilderness at the Smokies - Stone Hill Lodge offers 234 air-conditioned accommodations with safes and coffee/tea makers. Refrigerators and microwaves are provided.

Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Flat-screen televisions come with cable channels. Housekeeping is provided daily.

An indoor pool, a children's pool, and a seasonal outdoor pool are on site. Other recreational amenities include a complimentary water park, a lazy river, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Wilderness at the Smokies - Stone Hill Lodge. During your stay, you'll be connected to the convention center, and just a quick walk from Soaky Mountain Waterpark. You'll find features like free self parking, plus 7 restaurants and 3 poolside bars.
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 7 restaurants, 2 coffee shops/cafes, 3 poolside bars, and 4 bars/lounges
  • Splash around at the free water park with a lazy river or swim in the indoor and seasonal outdoor pools
  • Services include a kid's club, a lifeguard on site, and a concierge
  • Onsite recreation includes a gym, mini golf, and ice skating
  • Guests have great things to say about the helpful staff and the location
  • Just a 1-minute drive from Sevierville Convention Center and 8 minutes from Tanger Outlets
Wilderness at the Smokies - Stone Hill Lodge offers its guests a complimentary water park, a lazy river, and a waterslide. There are 7 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 4 bars/lounges.

Event space at this resort measures 200000 square feet (18580 square meters) and includes a conference center. An indoor pool, a children's pool, and a seasonal outdoor pool are also featured at the family-friendly Wilderness at the Smokies - Stone Hill Lodge. You'll have access to the indoor pool and outdoor pool at a partner property. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Sevierville resort.

Hidden Trail Bar and Gril - This family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Camp Social Restaurant - Overlooking the pool, this family restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Firefly Bar and Grill - This poolside family restaurant serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.
Mountain Marketplace - Onsite coffee shop. Open daily.
Grizzly Grill - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • 7 restaurants and 2 coffee shops
  • 3 poolside bars and 4 bars/lounges
  • Room service available

Restaurants on site

  • Hidden Trail Bar and Gril
  • Camp Social Restaurant
  • Firefly Bar and Grill
  • Mountain Marketplace
  • Grizzly Grill

Things to do

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Bowling alley
  • Children's pool
  • Fitness centre
  • Free water park access
  • Ice skating
  • Indoor pool
  • Lifeguards on-site
  • Mini golf
  • Playground
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Access to nearby indoor pool
  • Access to nearby outdoor pool
  • Arcade/games room
  • Bowling alley
  • Children's club (surcharge)
  • Children's pool
  • Free water park access
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Microwave
  • Mini golf
  • Playground
  • Pool gate
  • Fridge
  • Seasonal outdoor pool
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Corner/local shop
  • Lockers available
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Golf clubhouse
  • Golf pro shop
  • Laundry facilities
  • Tour/ticket assistance
  • Wedding services

Business services

  • Conference centre (200000 square feet of space)
  • Meeting rooms - 2

Outdoors

  • Firepit
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in hallways
  • Handrails in stairwells
  • Pool hoist on site
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas
  • Fireplace in reception

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating (climate-controlled)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 40.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 32.87 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Pool access
  • Shuttle service

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • The seasonal pool will open in April and close in September.

Property is also known as

Wilderness Smokies Hotel Sevierville
Wilderness Smokies Hotel
Wilderness Smokies Sevierville
Wilderness Smokies
Wilderness At The Smokies Hotel Sevierville
Wilderness Smokies Stone Hill Lodge Sevierville
Wilderness Smokies Stone Hill Lodge
Wilderness Smokies Stone Hill Sevierville
Wilderness Smokies Stone Hill
Wilderness at the Smokies Stone Hill Lodge
Wilderness at the Smokies - Stone Hill Lodge Resort
Wilderness at the Smokies - Stone Hill Lodge Sevierville
Wilderness at the Smokies - Stone Hill Lodge Resort Sevierville

Wilderness at the Smokies - Stone Hill Lodge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1557 out of 2811 reviews
Rating 8 - Good. 636 out of 2811 reviews
Rating 6 - Okay. 315 out of 2811 reviews
Rating 4 - Poor. 161 out of 2811 reviews
Rating 2 - Terrible. 142 out of 2811 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Ashlyn

Travelled with family
Liked: Cleanliness, staff & service
It was okay.
The indoor water park was cool. Definitely not as big as they make it look online. The cost of the room was not worth the size. It’s was very very small and needed updating badly.
Stayed 3 nights in Nov 2024

6/10 Okay

Kim

Stayed 3 nights in Nov 2024

8/10 Good

Ashleigh

Stayed 1 night in Nov 2024

10/10 Excellent

Wesley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love all the fun activities.
Stayed 1 night in Nov 2024

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

10/10 Excellent

Luis

Travelled with family
Stayed 2 nights in Nov 2024

10/10 Excellent

Elizabeth

Stayed 3 nights in Nov 2024

10/10 Excellent

Kasie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Was perfect for our little holiday weekend get away.
Stayed 2 nights in Nov 2024

10/10 Excellent

Brittany

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love how modern the property is. Theres a wristband to get into the rooms. There are plenty of dinning options on the property and the waterpark is amazing! We had 6 kids with us and they all had such a blast!
Stayed 2 nights in Nov 2024

2/10 Terrible

Vanesa

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unsanitary Place
Unsanitary, they don't clean the rooms properly. They don't attend the communication on requests to detail. They don't take in consideration and satisfy families after they have been at fault. Rude & unprofessional staff. Supervisors can’t calculate percentage correctly. Don’t recommend.
Stayed 3 nights in Nov 2024

10/10 Excellent

Chase

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and fun. The kids loved it
Stayed 1 night in Nov 2024

10/10 Excellent

Chase

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was beautiful and fun. The kids absolutely loved the arcade and indoor waterpark.
Stayed 2 nights in Nov 2024

10/10 Excellent

Christina

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased, my son loved the hotel!
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The place was great & the staff were amazing. We took the kids for a small getaway and they loved it! We will be back for sure.
Stayed 2 nights in Nov 2024

6/10 Okay

Lindsey

Travelled with family
It was a beautiful property . I was upset we had to carry all of our luggage so far and zero carts were available for us and that was super hard for us . Also I wanted the resort side but was put at other location . Biggest issue was no water available in any convenient place . Machine didn’t accept cards and we had no cash w us so we left at crack of dawn to get out . Staff was nice and the resort w pool was awesome
Stayed 2 nights in Nov 2024

4/10 Poor

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Manager talked about guest to other guest.
I approached the front desk concerning a cashier and manager in the Outpost store. They were extremely rude to me, when I asked for a receipt. The cashier member refused to give me a receipt and I ask for a manager. The manager Ms. Legg When she comes in the store she yells ma’am to get my attention, instead of walking to me and speaking to me, I walk over and explain my concern and she is extremely smart. At that point I said, you know you all are very rude and I don’t appreciate that, then I told them not to worry about helping me, I’ll find someone else to speak with on how I am being treated, Ms. Leggs response was well no one else can help you. I ask her name she throws an ink pen across the counter towards me and then takes her name badge off and holds it up towards my face to show me. I couldn’t catch the first well, but the last was Legg. My family and I approach the front checkin desk and I’m explaining what happened, while explaining the situation to the supervisor, four customers, that I have no idea who they are, walk up to myself and said hey those two staff members were in there talking crap about you. They started talking about you the second you walked away and then they started talking about you, to us customers. I looked right at the supervisor and I said do you see what I mean.
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a place more for family vacations several water parks it was quiet and clean but a little dated. We had to go to a different building in the resort for breakfast. A lot of walking to get around the hotel
Stayed 3 nights in Sep 2024

10/10 Excellent

Yuriy, North Portf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Summer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved and enjoyed our stay.
Stayed 1 night in Nov 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

Brian

3rd time here in 5 years and our room is always the furthest from car parking and front desk. Key cards failed and again it was a very long walk with kids and arms full of bags.
Stayed 2 nights in Oct 2024

10/10 Excellent

Alyssa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very clean and the view from the balcony was very nice.
Stayed 1 night in Nov 2024

10/10 Excellent

Carly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Barry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024