Folkestone Luxury Hotels

"Great place to rest, excellent staff"

"We booked this hotel based upon the reviews as we were visiting a friend in the area and needed somewhere to stay. The hotel is in a great location very close to the top of raised promenade. There isn’t a lot of onsite parking, however there is free onsite parking close by which we used. Upon check in we were greeted by Mark who was so friendly, knowledgable, and instantly made us feel like we had made a good choice with his excellent customer service. This is a pet friendly hotel, which is the main reason why we chose to stay here as we had an our doggo with us. There is is £20 per night surcharge which seems weird because presumably this is for the enhanced cleaning, so the number of nights is irrelevant- just charge for the stay otherwise it becomes bad value for pet owners and drives them towards better value options, such as AirBnB, which we don’t want. Our room was a large disabled access room on the ground floor, which meant it had a huge bathroom, which sadly didn’t have a bath despite the enormous amount of space, and definitely could have still been classed as accessible. We were at the side of the hotel so the view was into next door but that didn’t really bother us. The decor was pleasant and the bed comfortable. The bed did have a spring base which squeaked sometimes when you moved, so this could do with some WD40! Overall, the hotel is well located, with comfortable rooms and delightful staff who really seem to care about your stay."

"Basic, room stunk of cigerattes. "