2/10 Terrible
Mary
Business traveller
3 Nov 2024
Disliked: Cleanliness, staff & service, amenities
This place looks great from the outside . When you leave the lobby is where it gets dicey. My floor had very dim lighting . Felt kind of dingy and dark.
Staff at front desk is uninterested (one lady with dark glasses could care less).
Housekeeping does NOT speak a word of English.
Had to try and communicate via google . Sorry but this should be a basic requirement that they can understand “soap” or “towel”. Was weird :
Then the final blow was I had medication stolen from my room .
Yup . Unfortunately I didn’t see it until I returned but I stayed alone and only housekeeping had access to my room on the last day so I know it was them .
I have returned now for 3 weeks and I have had to do the follow ups on this again I don’t think they are that concerned .
A well managed hotel would be immediately taking action . I think there’s a real inside job in housekeeping happening . It wasn’t a small amount . This caused a huge inconvenience to me . Obviously don’t stay here.
Mary
Stayed 2 nights in Oct 2024