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Hampton Inn & Suites Cleveland Mentor

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hampton Inn & Suites Cleveland Mentor

Reception
Deluxe Room, 1 King Bed
Exterior
Lobby
Property amenity

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Breakfast included
  • Laundry
  • Pet-friendly
  • Gym
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
5675 Emerald Ct, Mentor, OH, 44060
  • Lake Erie College
    5 min drive
  • Headlands Beach State Park
    5 min drive
  • Mentor Ice Arena
    6 min drive
  • Cleveland, OH (BKL-Burke Lakefront)
    33 min drive

Room options

View all photos for Suite, 1 King Bed, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds, Accessible, Non Smoking

  • 48 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking

  • 49 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed, Jetted Tub

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Deluxe Room, 1 King Bed

  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds

Room, 2 Queen Beds

  • 29 sq m
  • Sleeps 5
  • 2 Queen Beds

Room, 2 Queen Beds, Accessible

  • 36 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Studio Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Studio Suite, 1 King Bed

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

Pool
Parking included
Free WiFi
Restaurant
4.2 out of 5, Very good, (703)
The price is €122
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Holiday Inn Cleveland Northeast - Mentor, an IHG Hotel

About this property

Hampton Inn & Suites Cleveland Mentor

Hotel in Mentor with free breakfast and a fitness center
This hotel features a fitness center, coffee/tea in a common area, and a business center. Free WiFi in public areas and free self parking are also provided. Other amenities include conference space, dry cleaning, and laundry facilities. Housekeeping is available on request.
Hampton Inn & Suites Cleveland Mentor offers 90 accommodations with coffee/tea makers and hair dryers. 50-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

This Mentor hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a fitness center.
Our customers tell us they can't get enough of the helpful staff at Hampton Inn & Suites Cleveland Mentor. During your stay, you'll be close to Mentor Marsh - Carol H. Sweet Nature Center. Features include free breakfast, free WiFi in public areas, and free self parking.
  • Free breakfast offered
  • Free WiFi
  • Free self parking
  • Amenities include a front-desk safe, a business center, and a meeting room
  • Onsite recreation includes a gym
  • Just a 4-minute drive from Mentor Marsh - Carol H. Sweet Nature Center and 5 minutes from Black Brook Golf Course
  • Cats and dogs welcome for a fee (restrictions apply)
Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is served. Event space at this hotel measures 576 square feet (52 square meters) and includes conference space. A fitness center, a vending machine, and coffee/tea in a common area are also featured at the business-friendly Hampton Inn & Suites Cleveland Mentor. Self parking is free.

Smoking is allowed in designated areas at this Mentor hotel.

Guests are served free breakfast.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe
  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Dry-cleaning service
  • Housekeeping (on request)
  • Laundry facilities
  • Luggage storage

Business services

  • Business centre
  • Conference space (576 square feet)
  • A meeting room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Braille signage
  • Lift
  • Deep-pile carpet in room
  • Phone accessibility kit
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • 50-inch LCD TV
  • TV channels
  • Films for purchase
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Guests will receive smart lock details
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hampton Inn Cleveland Hotel Mentor
Hampton Inn Cleveland Mentor
Hampton Inn Mentor
Mentor Hampton Inn
Hampton Inn & Suites Cleveland-Mentor Hotel Mentor
Hampton Inn & Suites Cleveland-Mentor Ohio
Hampton Inn And Suites Cleveland-Mentor
Hampton Inn Cleveland Mentor Hotel
Hampton Inn Suites Cleveland Mentor
Hampton Inn & Suites Cleveland Mentor Hotel
Hampton Inn & Suites Cleveland Mentor Mentor
Hampton Inn & Suites Cleveland Mentor Hotel Mentor

Hampton Inn & Suites Cleveland Mentor Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 365 out of 658 reviews" "
Rating 8 - Good. 178 out of 658 reviews" "
Rating 6 - Okay. 57 out of 658 reviews" "
Rating 4 - Poor. 29 out of 658 reviews" "
Rating 2 - Terrible. 29 out of 658 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Bradford

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The no-sleep hotel
The hallway fire alarm went off randomly throughout the night, a dozen or more times. We were afraid to go to sleep for fear of being jolted awake at any moment. We called the desks, and they said, "Yeah, we've been having problems with that." So, we willingly booked into a hotel that knew we wouldn't be able to sleep. We might as well have stayed on the road all night.
Stayed 1 night in Oct 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good stay. Staff was friendly as well as courteous. Overall we were pleased. Thanks again!
Stayed 1 night in Sep 2024

6/10 Okay

Baree

Stayed 1 night in Aug 2024

10/10 Excellent

Richard, Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Jo

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was a lot of construction going on. Doors seemed to stick in several places. Reserved a handicap accessible room. Needed bars at the toilet - there were none. Had to go downstairs to the lobby bathroom from the third floor every time to use the toilet. The only handicap thing that I saw in this room was one bar to assist in the shower. Was not a walk-in shower. Still had to climb over the tub side. They advised that they didn’t have any handicap accessible with two queen beds. Only had a room with a King bed. There were two of us there on business for work and was not comfortable sharing a bed. They offered a handicap room with two queen beds on the website, yet advised me they didn’t have a room like that at this time. Tried to make the best of the situation. Won't go back.
Stayed 1 night in Sep 2024

10/10 Excellent

Corina

Liked: Cleanliness, property conditions & facilities
Very helpful personal
Stayed 2 nights in Sep 2024

4/10 Poor

michael

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Property was under construction. Our room should not have been rented. A discount should have been offered, when it was brought to the desks attention. Breakfast was just OK.
Stayed 1 night in Aug 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Tonilyn

Travelled with family
Disliked: Staff & service
I give 2 stars only because the overnight front desk guy went above and beyond to attempt to remedy this awful experience. We checked in to the hotel around 9-10pm only to find minimal toilet paper in the room and a fridge full of the previous room tenants left over food. Because the hotel was booked they were unable to move us to a clean room but the overnight front desk tracked down a bag to empty the trash and cleaning supplies to clean the fridge. The following morning when we checked out another lady was there and when we passed along our issues she couldn’t care less. She seemed bothered that I had even discussed our issues with her. They also couldn’t be bothered to provide a toaster for our provided breakfast b/c it was “out for maintenance”. Seriously, Sam’s Club is across the street! Go buy a stupid toaster. With the cost of the room Hampton Inn can afford a working toaster!! But I guess they can’t even manage to keep their cleaning staff. Another group staying there had the same issues with the lady in the morning - she clearly hates her job! And made us all deal with her miserable attitude as a result!!!
Stayed 1 night in Sep 2024

6/10 Okay

Benny

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Inexperienced staff messed up my booking
They messed up my booking. Gave my room to another guest and I ended up with a room half the size of what I booked. The front desk staff are inexperienced. I was checked out by them before the end of my booking. When I found out and called to try to fix it, I was put on hold forever. Overall a very unpleasant experience.
Stayed 3 nights in Aug 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very nice, professional and accommodating.
Stayed 2 nights in Aug 2024

6/10 Okay

Brian

Travelled with partner
Liked: Cleanliness, amenities
Took over 30 minutes to check in and we were the only ones checking in. No staff at front desk.
Stayed 2 nights in Aug 2024

6/10 Okay

Roy

TV of working at times. No price adjustment for TV
Stayed 2 nights in Aug 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 2 nights in Aug 2024

8/10 Good

Vincent

My room was not ready upon my arrival. 3:00
Stayed 1 night in Aug 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities
This hotel is under renovation and construction is visible in many areas. Cable TV wasn’t hooked up so we had to switch rooms.
Stayed 2 nights in Aug 2024

2/10 Terrible

CAROLYN

Travelled with group
Disliked: Cleanliness, staff & service
I reserved two rooms at the Hampton in Mentor, OH, when we arrived the manager said that Expedia cancelled one of our rooms. The manager said that Expedia sent her a email cancelling one room. I asked to see the email because I never received an email from Expedia but she went in back room & never came back up the staff said she was on the phone but I'm pretty sure she was hiding. It was a terrible experience, we had to search for another hotel & had to go into Cleveland to find one. I will never go to another Hampton.
Stayed 1 night in Aug 2024

2/10 Terrible

claudet

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
The room that was missing amenities
It was horrible except for the cleanliness of the place. No pillows. No garbage cans. Was given a garbage bag. Later to put over the door. No tv. If there was a fire no smoke detector. Clerk did not tell us that thes items were missing. Managers to call on Tuesday No call. I need at Least. 50 Percent back. I heard someone asking for 100 percent.
Stayed 1 night in Aug 2024

10/10 Excellent

Marion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Abigail

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Angela

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible stay
This was the worst hotel, they are under renovations so you get no tv, no internet
Stayed 1 night in Aug 2024

10/10 Excellent

JEFF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Andrew

Liked: Cleanliness
The property was under renovation, which was not indicated on the website. Housekeeping did not respond to a request for making up the room for one day of the stay. Two of the 3 nights spent there the adjacent rooms were noisy well into the night. On the plus side the daily breakfast was very good.
Stayed 3 nights in Jul 2024