See all properties

The Coal Exchange Hotel

3.5 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Coal Exchange Hotel

In-room safe, individually decorated, iron/ironing board, free WiFi
Restaurant
Presidential Suite
Reception
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Breakfast available
  • Housekeeping
  • Free WiFi

Explore the area

Map
The Exchange Bld, Mount Stuart Square, Cardiff, Wales, CF10 5FQ
  • Mermaid Quay
    ‪4 min walk‬
  • Wales Millennium Centre
    ‪6 min walk‬
  • Cardiff Bay Waterfront
    ‪9 min walk‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪28 min drive‬

Room options

View all photos for Family Room

Family Room | Bathroom

Family Room

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Triple Room

Triple Room

Triple Room

10.0 out of 10
Exceptional
(2 reviews)
  • 35 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Triple Room, Accessible

Triple Room, Accessible

Triple Room, Accessible

10.0 out of 10
Exceptional
(1 review)
  • 39 sq m
  • Sleeps 3
  • 1 Twin Bed and 1 Double Bed

View all photos for Quadruple Room

Quadruple Room

Quadruple Room

8.0 out of 10
Very good
(1 review)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard King Room with Shower

Standard King Room with Shower

Standard King Room with Shower

  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

10.0 out of 10
Exceptional
(1 review)
  • 75 sq m
  • Sleeps 2
  • 2 King Beds

View all photos for King Room

In-room safe, individually decorated, iron/ironing board, free WiFi

King Room

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Standard Double Room

In-room safe, individually decorated, iron/ironing board, free WiFi

Standard Double Room

8.0 out of 10
Very good
(7 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Double Bed

Similar properties

Front of property

Future Inns Cardiff Bay

Parking included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1498)
The price is €105
for 1 room
includes taxes & fees
1 Feb - 2 Feb
Future Inns Cardiff Bay

About this property

The Coal Exchange Hotel

Hotel with a 24-hour front desk, near Cardiff Bay
A restaurant, a bar/lounge, and concierge services are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a 24-hour front desk, express check-out, and a front-desk safe.
The Coal Exchange Hotel offers 55 accommodations with safes and coffee/tea makers. Each accommodation is individually decorated. 30-inch LCD televisions come with digital channels.

Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Our customers tell us they can't get enough of the helpful staff at The Coal Exchange Hotel. During your stay, you're just a quick walk from Coal Exchange building. Features include free WiFi in public areas, plus a restaurant and a bar.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Full breakfast served daily for a fee
  • Amenities include a front-desk safe, a multilingual staff, and an elevator
  • Just a 3-minute drive from Cardiff Bay and 6 minutes from Principality Stadium
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The Coal Exchange Hotel also features multilingual staff, concierge services, and room service (during limited hours).

This 3.5-star Cardiff hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM.
The Coal Exchange Hotel has a restaurant on site.
Late night fare is available from room service (during limited hours).

Languages

English, Welsh

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • Full breakfast available for a fee 7:00 AM–10:30 AM on weekdays and 8:00 AM–10:30 AM on weekends: GBP 15.00 for adults and GBP 9.00 for children
  • 1 restaurant
  • 1 bar
  • Room service available

Conveniences

  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Multilingual staff

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets

Bathroom

  • Free toiletries
  • Hairdryer
  • Towels

Entertainment

  • 30-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Individually decorated
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from December 23 to December 26:
  • Bar/Lounge
  • Dining venue(s)

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 15.00 for adults and GBP 9.00 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property doesn't offer after-hours check-in. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Exchange Hotel Cardiff
Exchange Hotel
Exchange Cardiff
The Exchange Hotel Cardiff
The Exchange Hotel
The Coal Exchange Hotel Hotel
The Coal Exchange Hotel Cardiff
The Coal Exchange Hotel Hotel Cardiff

The Coal Exchange Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 386 out of 684 reviews" "
Rating 8 - Good. 169 out of 684 reviews" "
Rating 6 - Okay. 67 out of 684 reviews" "
Rating 4 - Poor. 37 out of 684 reviews" "
Rating 2 - Terrible. 25 out of 684 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Kristen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor experience
The room was hot, no matter what we did with the air con. There was very little lighting in the room. The corner near the window was pitch black. There should have at least been a lamp there. The room was dirty. No battery case on the tv remote. And the electrics went completely off during the night so our phones didn’t charge and we had to have showers in the dark. Breakfast was cold and no option for eggs other than scrambled. This was a shared birthday night away and we were not comfortable. Glad to get home. Place has gone downhill.
Stayed 1 night in Oct 2024

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Hayley

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Nathan

Stayed 1 night in Oct 2024

10/10 Excellent

Nicolas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice historial place to stay in Cardif
Very nice historical place, need some refurbishment but apparently already planned.
Stayed 1 night in Oct 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Benjamin

Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the place
Stayed 1 night in Oct 2024

10/10 Excellent

Favour

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, great stay, lovely rooms.
Stayed 1 night in Sep 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, with grand halls and a large dining room. Breakfast was great, and each room is very unique and comfortable. Walking distance to mermaid quay is a great bonus! Staff are also very friendly.
Stayed 1 night in Sep 2024

10/10 Excellent

Roisin

Stayed 1 night in Sep 2024

8/10 Good

peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stunning building in great location
Stayed 1 night in Aug 2024

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. Customer Service Good. Couldn't use the pre-booked parking ticket though.
Stayed 1 night in Sep 2024

8/10 Good

John

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Beautiful property that has retained all its charm
Stayed 1 night in Sep 2024

8/10 Good

Awen

Stayed 2 nights in Sep 2024

10/10 Excellent

Pedr

Stayed 1 night in Sep 2024

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful building and room. We did have a slight problem with the hot water in our room. This was immediately investigated by the really helpful receptionist, and as it could not be resolved straight away, we were offered an alternate room (which was even lovelier than our first). Great location for all the restaurants in the bay and for the Millennium Centre. If you like older style, historical buildings, this is a great choice. We will visit again.
Stayed 2 nights in Sep 2024

10/10 Excellent

Luke

Stayed 1 night in Aug 2024

10/10 Excellent

Rea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect 👌
Myself and my sons thoroughly enjoyed our stay. Room was unique and the jacuzzi bath was an amazing addition. We ate at the restaurant which was stunning. Best food ive eaten in a long time with beautiful surroundings. Very helpful and friendly staff. Cant wait to stay again.
Beautiful furniture. Imperfections but that's what makes it special
Pristine bedding. The biggest headboard ❤️
Stunning reception area. Really comfy and welcoming
Unreal settings whilst eating
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveller

Travelled with family
Disliked: Room comfort
There were 3 fans in the room because they knew the aircon wasn’t working, couldn’t open the window because there was no safety for the children despite it being a family room and it felt like the heating was on full blast - very uncomfortable night’s sleep.
Stayed 1 night in Aug 2024

10/10 Excellent

Briadee

Stayed 1 night in Aug 2024