Paradisus Cancún – All Inclusive - Reviews, Photos & Rates

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VIP Access

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Where to?

Dates

April 2025

May 2025

4 outdoor pools, pool cabanas (surcharge), pool umbrellas

9 restaurants, breakfast, lunch, dinner served; international cuisine

The Reserve Junior Suite Sunset View Adults Only

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar
All-inclusive
Room service

Explore the area

Boulevard Kukulkan Km 16.5, Cancun, QROO, 77500

Aquaworld
‪5 min walk‬
La Isla Shopping Mall
‪4 min drive‬
El Rey Ruins
‪5 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪18 min drive‬

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

The Reserve Junior Suite Sunset View Adults Only

Lagoon view
44 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Junior Suite Sunset View

Lagoon view
44 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Junior Suite Ocean View

Ocean view
44 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Premium bedding, free minibar, in-room safe, desk

Premium Junior Suite Sunset View

Lagoon view
34 sq m
Sleeps 4
1 King Bed

Premium Two Bedrooms Master Suite

Lagoon view
102 sq m
Sleeps 4
2 Double Beds and 1 King Bed

Premium Master Suite Sunset View

Lagoon view
61 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Premium Suite Sunset View

Lagoon view
52 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Grand Junior Suite Ocean View

Ocean view
44 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Family Concierge Junior Suite Ocean View

Ocean view
44 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

The Reserve Adults Only Master Suite – Ocean View

Ocean view
60 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Family Concierge Master Suite Ocean View

Sea view
55 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

The Reserve Adults Only Junior Suite – Ocean View

Ocean view
44 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

The Reserve Master Suite Sunset View Adults Only

Lagoon view
60 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

The Reserve Adults Only Suite – Ocean View

Ocean view
55 sq m
Sleeps 3
1 King Bed

The Reserve Suite Sunset View Adults Only

Lagoon view
55 sq m
Sleeps 3
1 King Bed

Similar properties

2 outdoor pools, pool umbrellas, pool loungers

Pool
All-inclusive
Spa
Pet-friendly

for 1 room

includes taxes & fees

28 Apr - 29 Apr

About this property

Paradisus Cancún – All Inclusive

Luxury property on the beach, with 4 outdoor pools

Spend the day relaxing at the beach, practicing your swing on Paradisus Cancún – All Inclusive's golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Paradisus Cancún – All Inclusive offers 656 air-conditioned accommodations with free minibar items and safes. Beds feature premium bedding. 50-inch LED televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

Guests can play rounds at the 9-hole golf course and enjoy other recreation facilities including a health club. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

YHI Spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Paradisus Cancún – All Inclusive's great beach location. During your stay, you're just a quick walk from Aquaworld. Free WiFi in public areas, free self parking, and 4 outdoor pools are available.

Free WiFi
Free self parking
Enjoy international cuisine with garden views at Malva Food Bazar, one of the property's 9 restaurants and 7 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with body scrubs, body treatments, or aromatherapy at YHI Spa
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes a golf course, tennis courts, and a gym
Guests like the bar and restaurant
Just a 3-minute drive from Luxury Avenue Shopping Mall and a few minutes from Museo Maya Trailhead
Local-area shuttle service available

Paradisus Cancún – All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

As a guest of Paradisus Cancún – All Inclusive, you'll find a full-service spa, a golf course, and 4 outdoor swimming pools. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces.

Business amenities include a business center and meeting rooms. A children's pool, a health club, and a sauna are also featured at the luxury Paradisus Cancún – All Inclusive. Free self parking is available.

This 4.5-star Cancun property is smoke free.

Malva Food Bazar - Overlooking the pool and garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sal Steak Cave - This fine-dining restaurant specializes in Fusion cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Cielo - Overlooking the ocean and pool, this restaurant specializes in Mexican cuisine and serves dinner only. Reservations are required. Open daily.

Sante - This restaurant specializes in Mediterranean cuisine. Open daily.

Lemon Fish - Overlooking the garden, this restaurant specializes in Japanese cuisine and serves dinner only. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Premium alcoholic beverages included

Room service during certain hours (limited menu)

In-room minibar (all beverages included)

Land activities

Fitness facilities

Tennis

Kids club

Lessons/classes/games

Aerobics

Cooking

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Area shuttle
Free self parking on site

Food and drink

7 bars/lounges
9 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
A swim-up bar
Coffee and tea in common areas
Snack bar/deli

Restaurants on site

Cielo
Lemon Fish
Malva Food Bazar
Sal Steak Cave
Sante

Things to do

4 outdoor pools
9-hole golf course
Arcade/game room
Books
Children's pool
Evening entertainment
Free children's club
Full-service spa
Games
Golf
Health club
Sauna
Shopping
Tennis
Yoga classes

Family friendly

4 outdoor pools
Arcade/game room
Babysitting (surcharge)
Children's games
Children's pool
Children's toys
Free children's club
Free supervised activities for children
Snack bar/deli

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Hair salon
Luggage storage

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services

Business services

Business centre
Conference centre
Meeting room

Outdoors

Beach towels
Beach umbrellas
Garden
On the beach
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

11 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Steam room
Swedish massages
Thai massages

Accessibility

Lift

Room amenities

Bedroom

Blackout drapes
Premium bedding

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

50-inch LED TV with cable channels

Food and drink

Free bottled water
Free stocked minibar
Limited room service

Air conditioning
Desk
Eco-friendly toiletries
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 12 years old or younger stays free, per registered adult, when using existing bedding.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: MXN 79.20 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property. The credit card used when booking the reservation must be presented by the cardholder at check-in along with matching photo ID. Other arrangements must be coordinated with the property prior to arrival. For any questions, please contact the property using the information on the booking confirmation.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 12 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Paradisus

All Inclusive Paradisus Cancun

Cancun All Inclusive Paradisus

Cancun Paradisus Resort

Paradisus All Inclusive Resort

Paradisus Cancun

Paradisus Meliá Cancun All Inclusive Resort

Paradisus Cancun Resort

Paradisus Cancun Resort All Inclusive

Paradisus Resort Cancun

Cancun Gran Melia

Gran Melia Cancun Hotel Cancun

Grand Melia Cancun

Melia Cancun

Paradisus

Paradisus Meliá All Inclusive Resort

Paradisus Meliá Cancun All Inclusive

Paradisus Meliá All Inclusive

Paradisus Meliá Cancun All Inclusive All-inclusive property

Paradisus Meliá All Inclusive All-inclusive property

Paradisus Cancun All Inclusive Resort

Paradisus by Meliá Cancun All Inclusive Resort

Paradisus by Meliá Cancun All Inclusive

Parasus Meliá Cancun Inclusiv

Paradisus Cancún – All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Shaquille

14 Jan 2025

Stayed 5 nights in Jan 2025

10/10 Excellent

Ella

Travelled with partner

14 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Big, clean beach

Stayed 6 nights in Jan 2025

10/10 Excellent

Dave

14 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jan 2025

2/10 Terrible

Dalia

Travelled with family, Travelled with family and small children, Travelled with group

13 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is less than a one star. My family and I moved 6 times because of the ROACH infestation, soiled mattresses and leaking ceiling with moldy walls. Unsanitary and Unhealthy conditions! My niece's son came back with bed bug bites. Hotel is closing down in May for renovations and they simply do not care. Staff does not care and very rude. I cried for two days straight. I have traveled quite a bit in my life and never saw the filth that I saw at this hotel. Mold on bread, roaches on fruit etc etc. Would never ever never stay at this resort ever again not even if they renovated it.

Stayed 6 nights in Jan 2025

10/10 Excellent

Liam

Travelled with family, Travelled with family and small children, Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Paint is faded in a lot of areas around the building. Basic rooms could use a fresh coat of paint. Bulbs burnt out. Food was amazing with a lot of options. They took allergies very seriously and even altered many dishes without fuss. Very exceptional staff who always greeted you with a smile. You have to wake up early to reserve a chair but you get a nice sun rise at the same time

Stayed 7 nights in Jan 2025

6/10 Okay

Silverio

Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service

Your money can be better spent elsewhere. It our first time at an all inclusive resort and we were not impressed. The restaurants included in the "all inclusive" package are average at best and it difficult to make a reservation at any of them. I am not very hard to please and this place just didn't do it for us.

Stayed 4 nights in Dec 2024

8/10 Good

Sabine

Travelled with partner

13 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I just spent 5 nights at Paradisus Cancun in early January. We stayed in the Reserve section of the resort which is for adults only and includes its own adults-only pool, poolside restaurant and bar, as well as an indoor lounge area where one can have breakfast, lunch as well as snacks and drinks all day long. The Reserve also comes with a dedicated concierge that handles restaurants reservations and Bali bed reservations as well as specific requests you may have. Our concierge Rossana was great. She booked our preferred restaurants and Bali beds on day one. She checked in regularly with us during our stay to see if we needed anything. The adults-only pool area is generally quiet (no rowdy groups while we were there, but it was also a quiet time of the year, right after New Year’s, so maybe we were just lucky). They do have music playing (not all day long) which can sometimes be overbearing if your Bali bed or lounge chair is close to the speaker. The resort itself is very well maintained. Our room and all common areas were super clean at all times of the day. We dined at several of the resort restaurants and I found Flora to be the best. We were not too impressed with Lemon Fish which is supposed to be a sushi place, but only offers a very limited sushi menu (additional sushi options come with a surcharge). In any case it’s great to have the variety when it comes to dining options! The resort staff to be super nice, professional and efficient.

Stayed 5 nights in Jan 2025

6/10 Okay

YOO SUN

12 Jan 2025

Stayed 3 nights in Dec 2024

4/10 Poor

omer

11 Jan 2025

Disliked: Cleanliness, amenities

Food is horrible!!! We ate out in restaurants all day, we only had breakfast. Shower is old, hotel is old, even the food in the hotel restaurant is terrible. The staff is trying their beat to make you feel good but with no luck. Our toilet was overflowing, tv was working on&off, i wont come back here !

Stayed 6 nights in Jan 2025

2/10 Terrible

Anna

10 Jan 2025

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2024

2/10 Terrible

zizette

Travelled with family and small children

10 Jan 2025

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

They have everything from roaches to discuss the dirty mattresses, no running water in the room and black coming out of the faucet. I will be sending a completion letter with all the pictures and complains

Stayed 6 nights in Jan 2025

6/10 Okay

Angelica M

Travelled with family and small children

9 Jan 2025

Liked: Staff & service

Disliked: Property conditions & facilities

We had some issues with rooms 2 times and had to be switched once for strong sewage smell coming from bathroom and then 2nd time because we found bugs in our sons extra bed and ac malfunctioning. We actually showed front desk a video of it and they said they needed to confirm it before we changed rooms which we were fu e with but I don’t like being made to feel like we were lying and I feel like they didn’t do enough to compensate for all the inconveniences. And yes it was inconvenient to say the least because every room change required luggage packing and moving and bracelet reprogramming. They did finally change us to a room that didn’t have any issues and we made the best of trip. The beach is nice and the outdoor area around the pool is pleasant and the waiters and staff are super nice and attentive. The beach is beautiful here but not sure we would come back due to the room issues we experienced. Maybe we got unlucky but 2 room issues during our 11 day stay was a bit much in my opinion for a hotel that’s supposed to be 5 star. Also they do loud fiesta parties almost every now in Pyramid 3 so you can hear it echoing through the halls because of the design of the hotel so bring your earplugs if you want to sleep. The food was ok and honestly the best part was the waiters and service staff and beach. There’s more I could say but I’ll keep it to that.

Stayed 7 nights in Jan 2025

8/10 Good

Margalit

Travelled with group

9 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful view of ocean as you come outside. Great pools. Staff at restaurants are super friendly. The rooms need to be modernized but they are clean. Food at buffet is very good. Coffee station near buffet restaurant was delicious.

Stayed 4 nights in Jan 2025

10/10 Excellent

Nataly

7 Jan 2025

Stayed 4 nights in Oct 2024

6/10 Okay

John

Travelled with family, Travelled with group

7 Jan 2025

Disliked: Cleanliness

Bad experience in general.

Stayed 4 nights in Jan 2025

10/10 Excellent

ioana

Travelled with family

7 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was excellent!

Stayed 3 nights in Jan 2025

10/10 Excellent

Jorge Enrique Torres

7 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was incredible.

Stayed 4 nights in Jan 2025

8/10 Good

John

Travelled with family

6 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Daniel our concierge was fantastic. He's like an in person Siri. I found it odd that was unable to get a snack (not full sit down dinner) at 4 pm. Reserve side very quiet. Almost too quiet.

Stayed 2 nights in Jan 2025

10/10 Excellent

Nishant

6 Jan 2025

Good

Stayed 7 nights in Dec 2024

6/10 Okay

Barry

Travelled with family

5 Jan 2025

Liked: Staff & service

Disliked: Property conditions & facilities

There were not enough chairs/beds at the pools or the beach. This was a major negative for us and will mean that we will not return.

Stayed 11 nights in Dec 2024

10/10 Excellent

Catalin

5 Jan 2025

Stayed 3 nights in Jan 2025

8/10 Good

Blerina

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Dec 2024

10/10 Excellent

Iva

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Dec 2024

10/10 Excellent

Alexander, Chatham

Travelled with family

4 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Well maintained. Beautiful hanging vines inside the buildings. Excellent pools. Directly across the street from Aquaworld.

Stayed 7 nights in Dec 2024

4/10 Poor

LAURA D SALDANA

4 Jan 2025

Stayed 4 nights in Dec 2024

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Paradisus Cancún – All Inclusive

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Photo gallery for Paradisus Cancún – All Inclusive

Reviews

Popular amenities

Explore the area

Room options

View all photos for The Reserve Junior Suite Sunset View Adults Only

The Reserve Junior Suite Sunset View Adults Only

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Junior Suite Sunset View

View all photos for Junior Suite Ocean View

Junior Suite Ocean View

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Premium Junior Suite Sunset View

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Premium Two Bedrooms Master Suite

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Premium Master Suite Sunset View

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Premium Suite Sunset View

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Grand Junior Suite Ocean View

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Family Concierge Junior Suite Ocean View

View all photos for The Reserve Adults Only Master Suite – Ocean View

The Reserve Adults Only Master Suite – Ocean View

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Family Concierge Master Suite Ocean View

View all photos for The Reserve Adults Only Junior Suite – Ocean View

The Reserve Adults Only Junior Suite – Ocean View

View all photos for The Reserve Master Suite Sunset View Adults Only

The Reserve Master Suite Sunset View Adults Only

View all photos for The Reserve Adults Only Suite – Ocean View

The Reserve Adults Only Suite – Ocean View

View all photos for The Reserve Suite Sunset View Adults Only

The Reserve Suite Sunset View Adults Only

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About this property

Paradisus Cancún – All Inclusive

All-inclusive details

Gratuities and taxes

Food and beverages

Land activities

Lessons/classes/games

Entertainment

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Access methods

Pets

Children and extra beds

Payment types at the property

Important information

Fees

Optional extras

You need to know