6/10 Okay
Hakan
Travelled with family
31 Dec 2024
Liked: Cleanliness, amenities
Disliked: Staff & service
Not Impressed with Marriott Cancun
While our stay at Marriott Cancun had a few positives, overall, it fell short of our expectations.
Pros:
• The hotel’s smaller size makes it convenient to access the beach and pools.
• Our ocean-view room was a highlight — spacious and comfortable for 2 adults and 1 child.
Cons:
• Noisy Rooms: The design resembles Embassy Suites, where room entrances face an open atrium. As a result, noise carries into the rooms late into the night, making it hard to relax.
• Disappointing Food: The food was below average, with limited restaurant options and a repetitive menu. Even during Christmas, the special menu failed to impress.
• Lack of Entertainment Options: The hotel offered very few entertainment activities, making the overall experience dull, especially for families or those looking for engaging experiences.
• Towel Bar Issues: The towel service at the pool was the worst part of our stay. They were almost always out of towels, which was frustrating and inconvenient.
This hotel has potential, but it needs better management to improve the guest experience.
Hakan
Stayed 6 nights in Dec 2024