2/10 Terrible
Howa, Pittsburg
Travelled with family and small children
24 Nov 2024
Disliked: Staff & service, amenities, property conditions & facilities
I’ve been coming to this resort a few times and have seen the decline in both service and experience.
I had an early arrival (around 9am) to the resort and was told at check in that the room isn’t ready and would be ready at 3pm. Well, that time rolls around and the room isn’t ready. I wanted to speak to upper management and was told to come back in 40 minutes and the room would be ready.
Once in the room, I only saw more issues. The first one would be that the door would not lock and we actually had a young child. Leave the room without our knowledge and had to contact security. Fortunately, the ordeal was over in about five minutes, but the lack of maintenance on the room is extremely concerning.
We also had a lot of condensation with our AC unit and had another young child slip on the puddle of water and hit their head on the ground.
The third concern would be in regards to water entering the room when there is rain and high winds occuring. The room had water about 1 foot from the balcony into the room, which resulted in another child slipping.
We were given the option of switching to another room that was considered an upgrade, but had significantly less storage space which was a priority with four individuals sharing a room, so we weren’t able to take the upgrade. We never had upper management reach out to us in regards to the child going missing or to even address or many other small concerns that haven’t been listed here.
We definitely won’t be returning.
Howa
Stayed 4 nights in Nov 2024