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Iberostar Selection Cancún - All Inclusive

4.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Cancún - All Inclusive

9 outdoor pools, pool umbrellas, pool loungers
9 outdoor pools, pool umbrellas, pool loungers
32-inch LCD TV with cable channels, TV
Aerial view
Free minibar, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • On private beach
    On private beach
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Spa
    Spa

Explore the area

Map
Boulevard Kukulcan, Km. 17, Cancun, QROO, 77500
  • Kukulcan Plaza Shopping Mall
    1 min walk
  • Luxury Avenue Shopping Mall
    2 min walk
  • Marlin Beach
    5 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    19 min drive

Room options

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

  • 37 sq m
  • Partial ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

  • 37 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

  • 58 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

  • 59 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

  • 58 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 1 Double Bed

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

  • 137 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room (Promo)

Free minibar, in-room safe, desk, laptop workspace

Premium Room (Promo)

  • 37 sq m
  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite, Ocean View (Master)

Free minibar, in-room safe, desk, laptop workspace

Suite, Ocean View (Master)

  • 137 sq m
  • Sea view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

  • 89 sq m
  • Ocean view
  • Sleeps 1
  • 1 King Bed

View all photos for Suite, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Suite, Oceanfront

  • 89 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Standard Suite, Ocean View

32-inch LCD TV with cable channels, TV

Standard Suite, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Villa, Oceanfront

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View

  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 37 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Villa, Poolside

Free minibar, in-room safe, desk, laptop workspace

Villa, Poolside

  • 58 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, Oceanfront (Swim Out)

Free minibar, in-room safe, desk, laptop workspace

Villa, Oceanfront (Swim Out)

  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Balcony, Ocean View

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Balcony, Ocean View

  • 37 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Premium Room, Partial Ocean View (Accessible)

Free minibar, in-room safe, desk, laptop workspace

Premium Room, Partial Ocean View (Accessible)

  • 37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

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About this property

Iberostar Selection Cancún - All Inclusive

Luxury resort on the beach, with 9 outdoor swimming pools
Spend the day relaxing at Iberostar Selection Cancún - All Inclusive's private white sand beach, practicing your swing on the golf course, or pampering yourself at the full-service spa. Then enjoy a meal at one of the resort's 5 restaurants.
Iberostar Selection Cancún - All Inclusive offers 426 air-conditioned accommodations with free minibar items and safes. 32-inch LCD televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Cancun resort provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including a water park, a private beach, and an outdoor tennis court. 9 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 8 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Iberostar Selection Cancún - All Inclusive's great beach location. During your stay, you're just a quick walk from Kukulcan Plaza Shopping Mall. Enjoy features like free WiFi in public areas and free valet parking, plus 9 outdoor pools.
  • Free WiFi
  • Free valet parking and self parking
  • Enjoy Mexican cuisine with a beachfront location at El Maguey Restaurant, one of the property's 5 restaurants and 5 bars/lounges
  • Splash around at the free water park or swim in the 9 outdoor pools
  • Indulge with facials, body treatments, or body wraps at the spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, a golf course, and an outdoor tennis court
  • Guests have great things to say about the beach and the pool
  • 12 minutes by foot from La Isla Shopping Mall and a 2-minute drive from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
  • Airport shuttle service available for a fee
Iberostar Selection Cancún - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Cancún - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 9 outdoor swimming pools, and enjoy a treatment at the full-service spa.

There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking and valet parking are free.

This 4.5-star Cancun resort is smoke free.

El Maguey Restaurant - This beachfront buffet restaurant specializes in Mexican cuisine.
El Laguito - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
La Horma - This fine-dining restaurant serves dinner only. Open daily.
American Bistro - This bistro serves dinner only. Open daily.
Naga Hibachi - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis

Lessons/classes/games

Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Return airport shuttle (surcharge)

Food and drink

  • 5 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Room service available

Restaurants on site

  • El Maguey Restaurant
  • El Laguito
  • La Horma
  • American Bistro
  • Naga Hibachi

Things to do

  • 9 outdoor pools
  • 2 hot tubs
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Golf course
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis
  • Yoga classes

Family friendly

  • 9 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Golf clubhouse
  • Golf clubs
  • Golf privileges (optional)
  • Golf pro shop
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Conference space (108996 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Private beachfront location
  • Terrace

Spa

  • 8 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Living plant wall
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV
  • TV channels

Food and drink

  • Coffee/tea maker
  • Free minibar

More

  • Desk
  • Eco-friendly cleaning products provided
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

All Inclusive Iberostar
All Inclusive Iberostar Cancun
Cancun All Inclusive Iberostar
Cancun Iberostar
Cancun Iberostar All Inclusive
Iberostar All Inclusive Cancun
Iberostar Cancun
Iberostar Cancun All Inclusive
Hilton Cancun Resort
Hilton Golf Spa Resort Cancun
Iberostar Cancun Hotel Cancun
Iberostar Cancun All Inclusive All-inclusive property
Iberostar All Inclusive All-inclusive property
Iberostar All Inclusive
Iberostar Selection Cancun All Inclusive All-inclusive property
Iberostar Selection All Inclusive All-inclusive property
Iberostar Selection All Inclusive
All-inclusive property Iberostar Selection Cancun All Inclusive
Iberostar Selection Cancun All Inclusive Cancun
Iberostar Cancun All Inclusive
Iberostar Selection Inclusive

Iberostar Selection Cancún - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 476 out of 1101 reviews" "
Rating 8 - Good. 294 out of 1101 reviews" "
Rating 6 - Okay. 148 out of 1101 reviews" "
Rating 4 - Poor. 92 out of 1101 reviews" "
Rating 2 - Terrible. 91 out of 1101 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, We will come back again!
Stayed 4 nights in Aug 2024

4/10 Poor

Satish

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
I have been to at least 10 resorts in Cancun prior to this and let me tell you, this was the worst resorts of all. First when you enter the resort, no welcome drinks, not absolutely necessary but in case of this resort the lobby is so hot that would be a good to have. Staff at the lobby was ok, not the most welcoming. After the checkin they want you to reserve one and only one restaurant (Japanese). The rest are first come and you have to come daily at 5 and put your name on the list or wait 2-3 hrs for any restaurant. At the same time you book Japanese restaurant they will try to lure into their sales presentation. Please don’t fall for it, but to each their own. The bus boys were good and helped with luggage and ride to villas. We requested ground floor as they don’t have elevators and with kids to carry them up and down is pain, but that request didn’t go through. They said the next day we might get one but that too with one king bed. So not very ideal with small kids. Next was the ordeal with the key cards. Didn’t work for first 4 out of 6 days we stayed. I had to change keycards at least 3 times and 2 of those was at 10 pm where you have to walk from the villas to the lobby which is not near by any means and pretty dark. The kids pool and club which was our main selling point was not good. Photos dont give reality and don’t fall for it. Room service was good. Food came in decent time. Food though not the greatest but at least came on time. Their coffee shop was good.
Stayed 6 nights in Aug 2024

8/10 Good

Sezim

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

6/10 Okay

Haneka, Jurupa Valley

Travelled with family, Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The pros: good amount of F&B choices for being an all inclusive hotel. The cons: old property, room’s amenity is outdated, room isn’t that clean(you can find stains here and there on bedsheet, etc) and overall hotel staffs’ service/professionalism are lacking
Stayed 4 nights in Aug 2024

10/10 Excellent

Miguel A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to recognize Yoania and Daniel for their professionalism in providing us with their attention and service, which were exceptional, and to all the staff.
Stayed 7 nights in Aug 2024

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Ana Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

8/10 Good

john laverne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice!!
Stayed 3 nights in Jul 2024

6/10 Okay

Nelly

Liked: Cleanliness, property conditions & facilities
I was expecting the same quality of food as I experienced in Iberostar Punta de Mita, however this was extremely disappointing. I cannot say anything positive about the dinning. Unfortunately we were not able to experience three of the restaurants on the property because they're seating system needs improvement. It was noticeable how understaffed they were in the restaurants. They had plenty of reps in consThe staff on hand appeared overworked.
Stayed 4 nights in Aug 2024

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Activities it’s always something to do
Stayed 6 nights in Jul 2024

8/10 Good

Christine

Travelled with family
Liked: Cleanliness, staff & service
I like the quietness and not too crowded. I wouldn't say I enjoyed the A/C was broken for two days, both rooms and lobby felt hot and humid. the food quality could be improved
Stayed 5 nights in Jul 2024

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Fernando, the concierge was excellent, Luis & Manuel in the buffet provided excellent service, and Isabel did a great job keeping our room clean. Not a lot of night events but good for short getaway for family
Stayed 3 nights in Aug 2024

10/10 Excellent

Carter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness and great dining options
Stayed 5 nights in May 2024

6/10 Okay

Mary A

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Room outdated sheets stained. Changed room. Lost power and no AC for an entire day. Vent fell out of wall. No notification about the power.
Stayed 8 nights in Jul 2024

6/10 Okay

Nusreta

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff is very nice and friendly The room is not good at all I felt like I am in a motel 8
Stayed 6 nights in Jul 2024

4/10 Poor

Maribel, Ontario

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

Jasmine

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Stayed here for 4 night 1st night lobby was hot no air conditioning in the lobby. Upon checking in I was charged $500 for my 4 year old daughter I called the resort few months before I booked the rooms and was told that children under 5 were free that was wrong I mentioned to them I they said it was under 3 gave me the wrong information over the phone. First day there room wasn't ready which we were ok with cause we had arrived at the resort early. Buffet food was cold but ok. Elevator we're taking forever to come down and super hot in there AC same in the roomswaited 45 mins in the room for our luggages never came. The shower door wouldn't close water would get everything on floor Maguey Mexican restaurant only had few items took over hour and half and it was cold and wasn't to great.That night most of our group had more then 5 drinks though out the day and felt nothing the drinks were watered down.Day 2 pool was great. there is a food truck outside amazing chicken bites fries and quesadillas the best I ever had. Drinks outside were little better La Horma Italian restaurant had great food. Japanese (Hibachi) restaurant was ok. American Bistro wasn't the best bland food.Last day there was power outage and we were stuck in the lobby for hours w/o power lack of communication from staff didn't provide water people were sleeping outside on the lounge chairs once the power came back the AC didn't work all night in the room for everyone will not be back $2,300 4 night no thanks
Stayed 4 nights in Jul 2024

4/10 Poor

Ariana, Ontario

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I have stayed at many beautiful resorts in Cancun with amazing service and food. I wanted to try a different resort I should have done my research. The food was average, drinks were not great. We service was a hit and miss. Erving, Manuel, Lilia, Veronica and Salma were great ! Now that’s service ! The only bad experience was with Leslie from the Italian restaurant she was super rude with a couple of families. I was floored at the lack of service she provided. The AC broke it took over 24 hours to fix in 90 degree weather. I understand that’s out of the employees hands. However what they can control is how they respond to the situation and help accommodate the guest. Iberostar lost my business.
Stayed 5 nights in Jul 2024

8/10 Good

Ana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
During the initial check-in process, there were challenges regarding the requested adjoining rooms at the pool/beach villas. Despite prior confirmation with the hotel and Expedia to ensure adjoining or at least side-by-side rooms, the accommodation for such arrangements was unavailable at the time of check-in, resulting in separate rooms. After a lengthy check-in process of approximately 2 hours, which negated the purpose of an early arrival, I approached the front desk later in the evening, around 8-9pm. Subsequently, a courteous and helpful staff member facilitated the allocation of adjacent villa rooms, and an additional accommodation. Overall, the front desk staff demonstrated amiability and professionalism, despite the initial reservation challenges.
Stayed 4 nights in Jul 2024

10/10 Excellent

Fabiola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

2/10 Terrible

MARIA, SCOTTSDALE

Stayed 4 nights in Jul 2024

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

4/10 Poor

Roland Ray

Travelled with group
Disliked: Staff & service, amenities
Staff wasn’t attentive! They had a terrible attitude they were super under staffed slow! My key (card) stayed getting disconnected been to many resorts and these has been the worst!
Stayed 4 nights in Jul 2024

10/10 Excellent

Sukhvir Kaur

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good experience
Stayed 4 nights in Apr 2024

10/10 Excellent

Ariane

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is clean, the food is ok. The service is great! Some employees stands out among the rest and have a great energy and willing to do anything to make sure you’re well taken care of. They do have one employee who asked for tip 3 times while we’re still eating because he was getting off work already.
Stayed 4 nights in Jul 2024