Hyatt Zilara Cancun - Adults Only - All Inclusive - Reviews, Photos & Rates

See all properties

VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Couples treatment room(s), sauna, hot tub, steam room, body treatments

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Pool

All-inclusive

Hot tub

Spa

Room service

Explore the area

Blvd Kukulcan Km 11.5 HZ, Cancun, QROO, 77500

La Isla Shopping Mall
15 min walk
Cancun Interactive Aquarium
17 min walk
Chac Mool Beach
18 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
21 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Ocean View Junior Suite Double

61 sq m
Ocean view
Sleeps 4

Ocean View Swim Up Suite King

79 sq m
Ocean view
Sleeps 2

Junior Suite Double

61 sq m
Sleeps 4

Junior Suite King

61 sq m
Sleeps 2

Premium bedding, pillow-top beds, free minibar, in-room safe

Ocean View Junior Suite King

61 sq m
Ocean view
Sleeps 2

Ocean Front Junior Suite Double

61 sq m
Ocean view
Sleeps 4

Ocean Front Junior Suite King

61 sq m
Ocean view
Sleeps 2

Ocean Front Luxury Suite King

71 sq m
Ocean view
Sleeps 2

Presidential Suite

124 sq m
Ocean view
Sleeps 2

Similar properties

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

Pool

Breakfast included

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hyatt Zilara Cancun - Adults Only - All Inclusive

Adults-only beachfront property with a spa tub

Catch some rays at the beach or spend the day relaxing at Hyatt Zilara Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants.

Hyatt Zilara Cancun - Adults Only - All Inclusive offers 307 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. A pillow menu is available. LED televisions come with cable channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

2 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 11 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Hyatt Zilara Cancun - Adults Only - All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park. Free WiFi in public areas, free valet parking, and 2 outdoor pools are available.

Free WiFi in some public areas
Free valet parking and self parking
Enjoy Mexican cuisine at La Adelita Cantina, one of the property's 6 restaurants and 5 bars/lounges
Take a swim in the 2 outdoor pools or soak in the spa tub
Indulge with hydrotherapy, Ayurvedic treatments, or facials at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the pool and the clean accommodations
15 minutes by foot from La Isla Shopping Mall and a 2-minute drive from Forum By The Sea Mall

Some rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At Hyatt Zilara Cancun - Adults Only - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar, and a poolside bar. Public spaces have free WiFi. This luxury property also offers a health club, a spa tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Cancun property.

La Adelita Cantina - This theme restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Maria Marie - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Punta Vista - This beachfront restaurant specializes in Fusion cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Reservations are required. Open daily.

Spice - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hyatt Zilara Cancun - Adults Only - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Snorkeling

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Pilates

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Japanese, Korean, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site

Food and drink

6 restaurants and 1 coffee shop/cafe
5 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

La Adelita Cantina
Asiana
Maria Marie
Punta Vista
Spice

Things to do

2 outdoor pools
Beach yoga
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness centre
Table football
Full-service spa
Karaoke
Pilates classes
Racquetball/squash
Sauna
Shopping
A hot tub
Steam room
Yoga classes

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Conference centre (6781 square feet of space)
Meeting rooms - 7

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach umbrellas
Beachfront location
Garden
Picnic area
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

11 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Local culture and ecosystem education
Locally owned and organised tours and activities
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Hypo-allergenic bedding
Pillow menu
Pillow-top mattress
Premium bedding

Bathroom

Designer toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
Towels

Entertainment

TV channels
LED TV

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board
Laptop-compatible safe
LED light bulbs
Phone
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

All Inclusive Hyatt

All Inclusive Hyatt Cancun

Cancun Zilara Hyatt

Hyatt All Inclusive

Hyatt Zilara

Hyatt Zilara All Inclusive

Hyatt Zilara Cancun

Zilara Hyatt

Zilara Hyatt Cancun

Royal Cancun Resort

Royal Hotel Cancun

The Royal Hotel Cancun

The Royal In Cancun Hotel Cancun

Hyatt Zilara Adults All Inclusive

Hyatt Zilara Cancun Adults

Hyatt Zilara Adults

Hyatt Zilara Cancun Adults All Inclusive All-inclusive property

Hyatt Zilara Cancun All Inclusive

Hyatt Zilara Adults All Inclusive All-inclusive property

Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

Cancun Hyatt Zilara Cancun - All Inclusive - Adults Only Hotel

Hyatt Zilara Cancun All Inclusive Adults Hotel

Hyatt Zilara All Inclusive Adults Hotel

Hyatt Zilara Cancun All Inclusive Adults

Hyatt Zilara Cancun All Inclusive

Hyatt Zilara All Inclusive Adults

Hotel Hyatt Zilara Cancun - All Inclusive - Adults Only

Hyatt Zilara Cancun - All Inclusive - Adults Only Cancun

Hyatt Zilara Cancun Adults Only All Inclusive

Hyatt Zilara Inclusive Adults

Hyatt Zilara Cancun - Adults Only - All Inclusive Reviews

9.4

Exceptional

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Gillian

Travelled with family

23 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff very friendly, attentive and accommodating. We had a fun and relaxing week. Beach area was clean well organized. We will definitely return!

Stayed 6 nights in Aug 2024

10/10 Excellent

Jose De la

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best vacay for relaxation and love

Stayed 2 nights in Aug 2024

10/10 Excellent

Enjay

Travelled with partner

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Want to give a special shoutout to Hilda from the SPA and the nice lady who leads the pilates session at the gym (I forgot her name)

Stayed 5 nights in Aug 2024

8/10 Good

Roynette

Travelled with partner

20 Aug 2024

Liked: Cleanliness, staff & service, amenities

The property was beautiful. The common area and lobby was very HOT. There is no air conditioning in the open areas, well at lease it didn't feel like there was any. The food was alright, it could have been better. Simple things like ice cream and dessert were horrible and not many options.

Stayed 4 nights in Aug 2024

8/10 Good

Roxana Cristiana, FRAMINGHAM

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is fine unless the lobby that is missing the air conditioning.The nice activities in lobby cannot be attended for how long they are because of the high temperature in that lobby.

Stayed 5 nights in Aug 2024

8/10 Good

Kaneisha

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was very clean staff is friendly

Stayed 3 nights in Aug 2024

10/10 Excellent

Lok

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and Beutiful

Stayed 4 nights in Aug 2024

10/10 Excellent

Ronald

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and customer service! Great resort amenities.

Stayed 4 nights in Aug 2024

10/10 Excellent

Chelsea

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved the pools and cabanas that were available. Also enjoyed spice for breakfast every morning and found the cafe to be delicious as well!

Stayed 4 nights in Aug 2024

10/10 Excellent

Mariam

16 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Gevorg, Glendale

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All excellent but rooms need renovation, bathrooms etc.

Stayed 3 nights in Aug 2024

10/10 Excellent

Jesus

Travelled with partner, Travelled with group

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great all-inclusive resort, with a charming and friendly staff.

Stayed 4 nights in Aug 2024

10/10 Excellent

Julius A

Travelled with family, Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean and friendly atmosphere

Stayed 4 nights in Aug 2024

10/10 Excellent

alyssa

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

John

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed 7 nights at the Hyatt Zilara Cancun. The beaches were beautiful, well kept and maintained. I’ve stayed at other resorts and the pool area wasn’t quite as large, but neither was the resort, and the area was more than enough for the number of guests. The staff was always friendly. We were leery of the all-inclusive buffet restaurant at first, because it wasn’t as large as other resorts such as Riu or Sandals. We found the smaller area more personal and the quality of food much better. They had your typical custom made to order options such as omelets, stir fry, Italian pasta, BBQ, steaks, etc. There was hardly ever a wait for them to cook those items in front of you. The resort amenities were everything that you could ask for and more. This was our first time staying at a Hyatt that was all-inclusive, and we were very impressed. With the resort centrally located, taxis were easily accessible with only a 2-3 minute wait at any given time. The Welcome Ambassador / Concierge ladies were top notch. Ingrid, Ana and Jocelyn were always accessible and kept us in the loop with all the daily activities that were taking place at the resort. We booked our excursions through Cancun Adventures, which has an office inside the resort. The pricing was more than fair compared to searching elsewhere outside of the resort. The sunset on the Bay side was breath taking. I’d highly recommend the resort, and we will definitely be back to this location in Cancun and exploring other Hyatts.

Stayed 7 nights in Aug 2024

10/10 Excellent

Alex

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Erika K

Travelled with partner

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The hotel, service, food and specially the staff were great. The only thing that needs to be addressed is that there is not enough chairs to lay around the pool and there’s lots of cabanas but for rent only. The bartender Eliseo is amazing.

Stayed 5 nights in Aug 2024

10/10 Excellent

Richard, Rio Rancho

Travelled with family

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Having visited Cancun on a number of occasions, the Hyatt Zilara is hands down the best! The employees cater to your every need and always welcome you with a smile and greeting. They truly love their jobs and it shows in the hospitality. All of the food locations were great but the Spice Buffet is Vegas class. Every night there is a different theme and the food is incredible. You could eat there every day and not get tired. There is entertainment every night and if you were in Vegas, it would be expensive. Amazing performances night after night made the trip enjoyable. The rooms might be my only complaint.....but they are getting ready for a major remodel to address that issue. Problem solved! We are already planning our return trip - highly recommended!

Stayed 6 nights in Aug 2024

10/10 Excellent

Nancy

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Isabella Santana

Travelled with partner

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hyatt always delivers a great experience with their service and quality. All the hotel employees were professional and helpful. They make you feel like royalty. Even though the hotel is a little dated, the cleanliness was amazing and the aroma across the entire property was great. Some employees told us that they will be completely remodeling the entire hotel which gives us an excuse to come back soon. The spa is renovated and the massages and hydrotherapy were done beautifully. Rosy made our experience memorable with her care and kindness. The food at the buffet was always fresh with abundant options and the chefs and servers are attentive and efficient. Carlos Martinez and Rossy at Spice in particular went above and beyond. We will be back in December!!

Stayed 4 nights in Aug 2024

10/10 Excellent

Derek

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was a great stay plenty of great shows!

Stayed 5 nights in Aug 2024

10/10 Excellent

Amanda

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

beautiful resort, amazing staff. Will definitely be back!

Stayed 4 nights in Aug 2024

10/10 Excellent

Heather, Massillon

Travelled with partner

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We only stayed for 3 nights but really liked this resort. The only negative I could say is that there isn’t much to do inside if it’s raining in the morning. Would definitely stay again!

Stayed 3 nights in Aug 2024