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Melia Casa Maya Cancun All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Melia Casa Maya Cancun All Inclusive

Terrace/patio
On the beach, white sand, sun-loungers, beach umbrellas
View from room
2 outdoor pools, pool umbrellas, pool loungers
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Housekeeping
  • Laundry

Explore the area

Map
Blvd. Kukukcan KM 5.5, Cancun, QROO, 77500
  • Langosta Beach
    ‪3 min walk‬
  • Cancun Convention Center
    ‪6 min drive‬
  • La Isla Shopping Mall
    ‪10 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪33 min drive‬

Room options

View all photos for The Level, Suite, Ocean View

Down duvets, minibar, soundproofing, iron/ironing board

The Level, Suite, Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Grand Suite

View from room

The Level Grand Suite

  • 104 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed and 2 Twin Beds

View all photos for The Level, Room, Ocean View

The Level, Room, Ocean View

The Level, Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Melia Room, Ocean View

View from room

Melia Room, Ocean View

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Room Swim Up

Down duvets, minibar, soundproofing, iron/ironing board

The Level Room Swim Up

  • 41 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Melia Suite Ocean View

Melia Suite Ocean View

Melia Suite Ocean View

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed OR 2 Double Beds

View all photos for The Level Suite Swim Up

Down duvets, minibar, soundproofing, iron/ironing board

The Level Suite Swim Up

  • 81 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed

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  • Pool
  • All-inclusive
  • Spa
  • Kids pool
4.4 out of 5, Excellent, (5817)
The price is €316
for 1 room
includes taxes & fees
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About this property

Melia Casa Maya Cancun All Inclusive

Family-friendly property on the beach, with 2 outdoor pools
Spend the day relaxing on the beach or at a complimentary water park before returning for a meal at one of Melia Casa Maya Cancun All Inclusive's 4 restaurants.
Melia Casa Maya Cancun All Inclusive offers 260 accommodations with minibars and coffee/tea makers. Beds feature down comforters. 55-inch flat-screen televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Cancun property provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of Melia Casa Maya Cancun All Inclusive's great beach location. During your stay, you're just a quick walk from Langosta Beach. You'll find features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy local cuisine at Merkado, one of the property's 4 restaurants and 3 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Services include babysitting, dry cleaning/laundry, and a concierge
  • Onsite recreation includes volleyball and a playground
  • Guests have great things to say about the beach and the clean accommodations
  • Steps from Langosta Beach and 6 minutes by car from Cancun Convention Center
  • Local-area shuttle service available for a fee
Melia Casa Maya Cancun All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. Bring your whole family to Melia Casa Maya Cancun All Inclusive for summer fun including 2 outdoor swimming pools, a complimentary water park, and a children's pool.

There are 4 restaurants on site. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a garden and a terrace. Free self parking is available.

This 4-star Cancun property is smoke free.

Merkado - This restaurant specializes in local cuisine.
Lobby Bar Boreal - Onsite lobby lounge. Open daily.
Cape Nao - This restaurant overlooks the ocean and specializes in international cuisine. Open daily.
Casa Nostra - This restaurant specializes in Italian cuisine. Open daily.
The Grill - This restaurant serves lunch only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle available
  • Area shuttle (surcharge)
  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Food and drink

  • 3 bars/lounges
  • 4 restaurants
  • A poolside bar

Restaurants on site

  • Cape Nao
  • Casa Nostra
  • Lobby Bar Boreal
  • Merkado
  • The Grill

Things to do

  • 2 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free water park
  • Playground
  • Shopping
  • TV in common areas
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Babysitting
  • Children's games
  • Children's pool
  • Free water park access
  • Laundry facilities
  • Playground
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (180 centimetre wide door)
  • Pool access ramp on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Melia Casa Maya Cancun All Inclusive

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 79.20 per accommodation, per night
  • Sanitation services: MXN 79.20 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 3:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Melia Casa Maya Cancun All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 91 reviews
Rating 8 - Good. 30 out of 91 reviews
Rating 6 - Okay. 10 out of 91 reviews
Rating 4 - Poor. 3 out of 91 reviews
Rating 2 - Terrible. 5 out of 91 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Jessica

Stayed 5 nights in Dec 2024

4/10 Poor

Albin, Boise

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Hotel was clean, but lacked food options and there is no fitness room. Most of the staff was nice and friendly, there were couple that were rude. The only thing I like about that hotel was their fast respond to provided us with a new and upgraded room after we found mold on the ceiling in our shower. Will not recommend this hotel or stay here again.
Stayed 7 nights in Jan 2025

10/10 Excellent

Rafal

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good nice place
Stayed 8 nights in Jan 2025

8/10 Good

Marcio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good hotel. It is not a large resort, but a beachfront high-rise hotel with a pool and 3 restaurants. Beautiful property with nice view, but it is a small property in a public beach. The rooms are incredibly spacious, renovated and nicely decorated, and impeccably clean. Views are spectacular. Bathrooms and showers are great. Beds are comfortable. The only opportunities for improvement on the bedroom are the scent of linen (even though new linen were always clean, they didn’t smell fresh); and TV system could be updated (allow guest login to streaming services, for instance). Food is good, nothing spectacular. The service at restaurants is a low point: generally slow and inattentive, with a few exceptions. One server in particular is exceptional, and I jotted down his name: Oscar Mendoza Lopez. If the hotel management is reading this review, Oscar should be training all other servers! Another good server (I think a supervisor) is a gentleman called Alexis. I also want to praise a concierge called Maria Jose who helped me with preparing celebration for a birthday during our stay. She was very helpful and did a wonderful job. The hotel also put some great entertainment at the lobby bar area every night, well above what I expected, amazing shows and activities. The timing of our visit was unfortunate, as it wasn’t very warm and it was very windy every day. I learned January is not a good time weatherwise.
Stayed 7 nights in Jan 2025

2/10 Terrible

BASSEM

Travelled with family, Travelled with family and small children
Disliked: Cleanliness
Needs a lot of improvement, limited food options, below average, swimming pool water is not heated
Stayed 4 nights in Jan 2025

8/10 Good

Noemi

Liked: Cleanliness, staff & service
Stayed 10 nights in Dec 2024

10/10 Excellent

Charity, Oconomowoc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for 7 nights at the end of December 2024 and had a great time. They had just reopened after the remodel so there were little hiccups along the way (like forgetting to put out the butter-again nothing extreme just little things) but nothing that affected our stay in a negative way. We got brand new towels, fresh paint, new beds and bedding, clean rooms and plenty of food to eat. The waterpark was great for my kiddos and I loved the slides myself. Hands down-the staff was the best part. They were so kind and helpful always with a smile. We had a great time and would come again.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kiran

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome water park. Friendly staff.
Stayed 6 nights in Dec 2024

4/10 Poor

alaa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

2/10 Terrible

Yuwei

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I beg you not to come here, even if they are giving you a good deal. First off, they opened on December 16th, so any reviews before that are either not for this hotel, or fake. You will find the reviews after December 16th are all quite negative. To give you the specifics, as everyone mentions, they first told us the waterpark will be opened December 18th, then it becomes December 20th. As of today December 21st, it is still NOT opened. Only excuses after excuses. The room we got is nothing like what we saw online. The gym is not opened, the bar does not open until 11am, there is no kid’s club, only 1 sit down restaurant opened each night, the beach color is gross and not even close to what you see on their photoshopped website pictures, not to mention the foul smell and tons of seaweed on the beach. The only good things about this hotel are that the food is good, and the service is good. If you have booked here because you are getting you a good deal, please try to get a free refund and book somewhere else, as almost nothing they promised you online will be available here.
Stayed 7 nights in Dec 2024

2/10 Terrible

Ajay Kumar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Chintan

Disliked: Cleanliness, staff & service, property conditions & facilities
I am questioning Expedia’s reviews now. This property is worst! No Spa and no gym at property. When we asked for options outside and they were clueless. Service: very very bad. They are not prepared for guests and very rude when it comes to talking with Food: same food every day and with limited options. They have half of the restaurants closed most of the time Room service: none. Their phone line conveniently doesn’t work. Water park: limited and dirty. Expedia customer care I hope you do something about this.
Stayed 3 nights in Dec 2024

2/10 Terrible

Paula

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No hot water or phone services which means you have to tale the long walk to lobby to request anything. The room only had a bed and tv, nothing else no pictures night stand, no chairs. This place is not ready for guess.
Stayed 3 nights in Dec 2024

6/10 Okay

Michael

Liked: Staff & service, amenities
The internet was disconnected. There was often no hot water. There was no freely available drinking water - I had to run after the workers all the time and ask them to bring me a bottle of water at least once a day. The phones in the rooms did not work - there was no way to call the reception. The elevators were constantly being repaired. The food was monotonous and not for children. In the main restaurant for dinner they only had tacos and caesarea. In general, the food was very poor. You feel like they were saving on everything. The water slides worked 1 day out of 7. There is no entertainment, no gym or any kind of sports field.
Stayed 6 nights in Dec 2024

8/10 Good

Craig

Travelled with family and small children
Enjoyed our stay HOWEVER our biggest irritation was that breakfast was served at 7 AM and even then was not timely. We had multiple days of excursions and were traveling with children so not having breakfast was beyond frustrating. Never have we experienced this before in all our travels, made for a rocky start to these days.
Stayed 5 nights in Dec 2024

8/10 Good

Zheng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice sea view. Food is average
Stayed 3 nights in Dec 2024

10/10 Excellent

Jony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort.
Stayed 4 nights in Dec 2024

10/10 Excellent

Louise, Montréal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No Gym. All else is great.
Stayed 14 nights in Jan 2025

10/10 Excellent

Jorge alberto

Stayed 3 nights in Jan 2025

8/10 Good

Dalia Magaly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El menú es poco variado pero el servicio es bueno y las habitaciones muy cómodas.
Stayed 9 nights in Dec 2024

8/10 Good

Ernesto Sandoval

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

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