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Emporio Cancun Optional All Inclusive

4.0 star property

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Photo gallery for Emporio Cancun Optional All Inclusive

Aerial view
Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Standard Room
3 restaurants, breakfast, lunch, dinner served; international cuisine
Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast available
  • Room service
  • Housekeeping

Explore the area

Map
Blvd. Kukulcan, Retorno Gucumatz, Km.17, Lote 49, Segunda Etapa, Zona Htl., Cancun, QROO, 77500
  • Maya Museum of Cancun
    ‪1 min walk‬
  • Iberostar Cancun Golf Course
    ‪7 min walk‬
  • Oasis Arena
    ‪9 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪16 min drive‬

Room options

View all photos for Deluxe Suite, 1 King Bed with Sofa bed

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa bed

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View | View from room

Deluxe Suite, 1 King Bed with Sofa bed, Partial Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Double Room, Partial Ocean View

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Double Room, Partial Ocean View

  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

Deluxe Doble Room Oceanfront

  • 35 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

In-room safe, iron/ironing board, WiFi, bed sheets

Deluxe Suite, 1 King Bed with Sofa Bed, Oceanfront

  • 40 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

Swim up King Oceanfront Only Adults

  • 40 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

Swim up Double Oceanfront Only Adults

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double Room

View from room

Deluxe Double Room

  • 35 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds

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Exterior

Occidental Costa Cancún All Inclusive

  • Pool
  • Breakfast included
  • All-inclusive
  • Spa
3.9 out of 5, Good, (2376)
The price is €909
for 1 room
includes taxes & fees
21 Feb - 22 Feb
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About this property

Emporio Cancun Optional All Inclusive

On beach with outdoor pool, near Delfines Beach
At Emporio Cancun Optional All Inclusive, hit the beach, dine onsite at CúA Culinary Artisans, or enjoy a drink at one of the resort's 2 poolside bars.
Emporio Cancun Optional All Inclusive offers 450 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels.

In-room wireless Internet access (speed: 25+ Mbps) is available for a surcharge. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Our customers tell us they can't get enough of Emporio Cancun Optional All Inclusive's great beach location. During your stay, you're just a quick walk from Iberostar Cancun Golf Course. Features include free self parking, plus 3 restaurants and 2 poolside bars.
  • Free self parking
  • Enjoy international cuisine with ocean views at CúA Culinary Artisans, one of the property's 3 restaurants
  • Buffet breakfast served daily for a fee
  • WiFi for a fee
  • Splash around at the waterslide or swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a 24-hour gym, bike rentals, and a playground
  • Guests have great things to say about the clean accommodations and the pool
  • 7 minutes by foot from Iberostar Cancun Golf Course and a 4-minute drive from Delfines Beach
Some rates at Emporio Cancun Optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Emporio Cancun Optional All Inclusive offers its guests a children's pool, an outdoor pool, a waterslide, and a 24-hour fitness center. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 poolside bars and a bar/lounge. Public spaces have WiFi for a fee.

Event space at this resort measures 8288 square feet (770 square meters) and includes conference space. Spa services, a terrace, and an arcade/game room are also featured at Emporio Cancun Optional All Inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star Cancun resort is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to noon.
CúA Culinary Artisans - Overlooking the ocean, this restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
Bacoli Trattoria - Overlooking the garden, this restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open select days.
Sunset Grill - Overlooking the ocean, this restaurant serves lunch only. Open select days.
Legacy Room - Onsite sports bar. Open daily.
Room service is available.

All-inclusive details

All-inclusive room rates at Emporio Cancun Optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
Dining and beverage availability limited at one or more venues

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (MXN 0 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (MXN 0 per day)

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 495 for adults and MXN 320 for children
  • 3 restaurants and 1 coffee shop/cafe
  • 2 poolside bars, 1 swim-up bar and 1 bar
  • Room service available

Restaurants on site

  • CúA Culinary Artisans
  • Bacoli Trattoria
  • Sunset Grill
  • Legacy Room

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Children's pool
  • Outdoor pool
  • Playground
  • Spa services

Family friendly

  • Arcade/games room
  • Children's pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Conference space (8288 square feet)
  • Meeting rooms - 5

Outdoors

  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Massages

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 55-inch TV
  • TV channels

Food and drink

  • Coffee/tea maker

More

  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: MXN 1800

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Emporio Cancun Optional All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 80 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 495 for adults and MXN 320 for children
  • Fee for in-room wireless internet: MXN 0 per day (rates may vary)
  • Fee for wireless internet in public areas: MXN 0 per day (rates may vary)
  • Late check-out fee: MXN 1800 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Cancun Emporio
Emporio Family
Emporio Family Cancun
Emporio Family Suites
Emporio Family Suites Cancun
Emporio Family Suites Condo
Emporio Family Suites Condo Cancun
Emporio Suites Cancun
Emporio Suites Family
Emporio Suites Family Cancun
Emporio Hotel Cancun Condo
Emporio Hotel Condo
Emporio Cancun
Emporio Hotel Cancun
Emporio Hotel Suites Cancun
Emporio Cancun Hotel
Emporio Hotel
Emporio Cancun Resort
Emporio Resort

Emporio Cancun Optional All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 747 out of 1582 reviews
Rating 8 - Good. 341 out of 1582 reviews
Rating 6 - Okay. 207 out of 1582 reviews
Rating 4 - Poor. 127 out of 1582 reviews
Rating 2 - Terrible. 160 out of 1582 reviews

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yusalet

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it!
Stayed 4 nights in Jul 2024

2/10 Terrible

Alejandro

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Has good views but terrible service My room was dirty, they gave me a different room but it was a long delayed deal. Elevator out of service for my total stay and they have loud construction from 6:am to late night hours
Stayed 3 nights in Oct 2024

6/10 Okay

FESTUS

Travelled with family
Disliked: Property conditions & facilities
NOT MANY DINING CHOICES
Stayed 3 nights in Oct 2024

10/10 Excellent

Ricky

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and accommodating. The food and other amenities were fantastic.
Stayed 4 nights in Oct 2024

10/10 Excellent

lynne

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect little get away.
Stayed 5 nights in Oct 2024

6/10 Okay

Cynthia

Travelled with group
Liked: Cleanliness, staff & service
We stayed there for 15 nights. First week we could order drinks at the beach and pay with cash. Second week, they said it was not allowed. What's up with that??? The "vendors" are obviously using Emporio as an escape from the police. The "private security" on the property is for appearances only. We saw vendors "esacpe" up the stairs, take off vendor clothing, come down and keep an eye out for police, alert other vendors, and then go change back into their vendor clothing once police were gone. We saw young man leave items on a chair and run on the stairs and police came and stopped and ran up stairs too late to catch him. We tried to alert someone of what the young man left, but security didn't speak english and pointed us to the towel lady. Later, from our balcony, two "vendor" ladies came up, opened the container the young man left and get on the phone, and then take it and leave the beach. Another day to male vendors ran from police and hid in the corner behind the turtle nests, right under our balcony. Once the police had passed by, they came back out. We don't know who is paying who to have your private security have all of this going unnoticed, but it was unbelievable to use...each and every day. We've vacationed in Cancun for 25 years. The water and sand were the best we've ever seen. But the layout of your resort, the lack of security, and being treated as 2nd class patrons will have us go to other resorts in the future. Our experience will be shared.
Stayed 15 nights in Oct 2024

10/10 Excellent

Luis, Coconut Creek

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best thing is the staff Not very happy with the Fasano restaurant
Stayed 4 nights in Oct 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our honeymoon.
This was our honeymoon for me and my wife. It was absolutely perfect. The view from the balcony was incredible. We both loved our room and the entire property was amazing. The waiter at one of the restaurants was awesome. Highly recommended for a romantic stay.
Stayed 4 nights in Oct 2024

8/10 Good

Jorge

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

2/10 Terrible

Yousuf

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service
The rooms are super dirty. When I stayed there. Room service didn’t do their job. Would literally make the bed and not even bother emptying the garbage can, forget cleaning and sweeping the floor. The concierge was supposed to put a gift or cake in my room as it was my honeymoon. I would remind them everyday but they never did and I was there for multiple days. I had switch rooms more than once cuz a/c wasn’t working. Don’t let pictures deceive you. Awful experience. Poor staff especially Jose the manger. Barely knows English or acts like he doesn’t know English when it’s convenient for him
Stayed 5 nights in Jul 2024

2/10 Terrible

Alando

Stayed 5 nights in Oct 2024

8/10 Good

corinne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

RayAlphonso

Liked: Cleanliness, staff & service, property conditions & facilities
This was the best time every will definitely recommend!
Stayed 2 nights in Oct 2024

6/10 Okay

Malaysia

Liked: Cleanliness
Stayed 2 nights in Aug 2024

8/10 Good

Ninfa

Liked: Cleanliness, staff & service, property conditions & facilities
Clean , and staff was very friendly.
Stayed 4 nights in Oct 2024

10/10 Excellent

Lucky

Liked: Property conditions & facilities
Perfect
Stayed 6 nights in Sep 2024

6/10 Okay

Seonghee

Travelled with group
Liked: Staff & service
I have no complaint because this hotel is cheaper than other all inclusive hotels. This hotel charges 300 pesos per room-service delivery. But we were not notified during the check in. That is a little inconvenience. Staffs are very friendly but it is hard to get servers in the pool. We had to find and follow servers lol to order something. And there is not a lot of things to do at night. I would recommend here for someone who us looking for family trip with a cheaper budget! I wanna givd 5 stars for all the staffs!
Stayed 3 nights in Sep 2024

8/10 Good

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property and the service is excellent.
Stayed 2 nights in Oct 2024

10/10 Excellent

Christian

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Yair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely stay again there!!
Stayed 5 nights in Oct 2024

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well maintained and the staff friendly. My only issue is that they need to vary their menu, the food becomes boring after a few days.
Stayed 5 nights in Oct 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful three night stay at the Emporio. The hotel is located on the best section of the beach in Cancun’s Hotel Zone. The staff was very friendly and helpful. Service is the restaurants was also great. The property is very clean and recently renovated. Overall very good value for money.

4/10 Poor

Maria

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The hotel is not handicap accessible. My mom is in a wheelchair right now which we informed the property of so they said they would put us in a room nearby. When we arrived we paid for a deluxe room with an ocean view, the view was of the pool and the room was dirty, outdated, there was mold on the furniture, the phone and lockbox didn’t work so we were moved rooms. They moved us to a room on the 9th floor which you had to sneak by the side of the pool to go to the restaurant- again, my mom is in a wheelchair right now. Finally, the moved us to a handicap accessible room with no view at all and said they would not refund the difference we paid for ocean view because they don’t have accessible rooms that view the ocean. The last two days the tv broke and they said they could move us rooms AGAIN if we wanted a tv… They are doing construction so there is no spa, all of the ramps are closed, room service isn’t included in the the all inclusive price, coconut drinks are not included in all inclusive, even though the hotel is empty the pool beds aren’t included in the package, the pool beds have tears. The chairs have black mold growing on them. Nothing seems clean. The only redeeming qualities are the servers by the pool. Mercedes and Javier and the Ciu restaurant manager. This place needs updating along with new front desk managers. Please avoid.
Stayed 4 nights in Oct 2024

8/10 Good

Marlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great hotel, and great service Fernando at the front desk was very helpful and made sure we had a warm welcome. All of the staff, waitresses, bartenders, housekeepers, were super nice and attentive. It was nice to get to know the staff and be recognized by them. Being in Cancun we all expect to not have any decent food however the food in the property was so good! Our only complaint is that one of our room’s had a leak coming from a light fixture. We called and had maintenance “fix” it but the patch that was placed fell off after a few hours and the leak continued. We notified the hotel days into our stay so I think they didn’t bother to move us to a new room. This was a very small issue to us compared to all the positive things we got to experience here.
Stayed 6 nights in Sep 2024

2/10 Terrible

jasmine

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
You pay for what you get in this property. There’s 3/4 restaurants included in the all inclusive but only could find 2 which 1 closed at 5pm and the other one seemed to never be opened. The food in the buffet was super below par, it even made me sick! I was out for 2 days during my stay. They took 2 whole days to pick up plates outside of our room. They didn’t even want to change 50$ in USD to MXN currency…over all, if you want a hotel that’s close to beaches and bus accessible I guess it’s okay but I won’t stay here again. 2/10
Stayed 4 nights in Sep 2024